 mph300Two Thirds The Way There
join:2000-11-09 | Really???? in my opinion, any business that operates on the premise that annoying their customers is profitable will be a short lived business.
while i will agree that some consumers are less profitable than others, they are still consumers and patronize your business.
i feel the effects of annoying your customers by these fees are instant profitability, long term customer base erosion and negative word of mouth advertising. the effects of the latter two items will eventually overcome any instant profitability from bogus fees.
my .02
mike
--
CH3NO2-Fuel me UP-Let's race! |
bicker
join:2007-05-10
Burlington, MA | You're wrong, mike. Absolutely wrong. Just check the history. Tons of companies have survived for decades doing things that have been regularly assailed in forums like this (and their non-electronic analogs before) as "annoying" to customers. Don't let the whining take on more significance than it warrants. Don't be snowed over by your own rhetoric. |
