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Travelfan1
RIP Analog Go Digital
join:2005-08-23
Iselin, NJ
 ·Comcast
| Re: To Comcast I'm just ARPU tell me it isn't so ;( I have a small comment about this article.
I think it's unfair to say that it used to be 3 bucks a month and it's now, 100+. We shall compare apples to applies.
In my area, the 3 bucks a month package nowadays would translate to $14.05, the limited basic package, in my area, which I don't believe it's bad at all if you consider the inflation from 1948 until today, 60 years after that.
the 100+ packages mentioned in the article are actually for phone, tv and internet most of the times. And it's for a much larger # of channels and programming options than just your local broadcast channels.
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Comcast of New Jersey II(Union)
Verizon DSL
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CableTool
Poorly Representing MYSELF.
Premium
join:2004-11-12
| quote:
Take Comcast’s Triple Play, an attractive bundling of TV, Net access and telephone service rolled up with a tidy $99 price tag. But how big were buyers’ monthly checks to pay their bills?
"Hey, the commercial said this car was $12,500! Why am I writing a check for $13,700.00!!!!"
Get a grip...
The article sites someone whose price after a year went from $120 to $148. A whole $28.00 increase after the promo price.
And where is the actual price? Call up and get your areas local rates. Since each area might have differnt pricing you really cant quota ANYTHING to the general public that might not be backed up by local charges. Now THAT would be false advertising.
What they CAN quote is the 99.00 a month because thats what it is. Then they will add, as they always do in online and tv/paper ads
"Prices shown do not include installation charges, taxes and franchise fees. "
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CableTechs.org/"Horrible People with Integrity" | |
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Agent 86
@comcast.net | One thing I've noticed about Comcast marketing is that they only ever advertise teaser rates - "$19.95 for 3 months", that sort of thing. It's moronic. Who do they think they're fooling? | |
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CableTool
Poorly Representing MYSELF.
Premium
join:2004-11-12
| Re: To Comcast I'm just ARPU tell me it isn't so ;( said by Agent 86 :
One thing I've noticed about Comcast marketing is that they only ever advertise teaser rates - "$19.95 for 3 months", that sort of thing. It's moronic. Who do they think they're fooling?
Did you mean to say "marketing" as opposed to "Comcast Marketing" ?
I dont think they think they are fooling anyone. They are advertising a special promotional rate. I didnt know this was exclusive to "Comcast" ?
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CableTechs.org/"Horrible People with Integrity" | |
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Agent 86
@comcast.net | Re: To Comcast I'm just ARPU tell me it isn't so ;( CableTool, no, it's not unique to Comcast. But I do find Comcast marketing to be particularly vague and uninformative. I don't think it's an effective approach, certainly not with me. | |
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Bob Magee
@comcast.net
| Re: To Comcast I'm just ARPU tell me it isn't so ;( I happen to be one of those left-wing types claimed one by the one poster.
I'm also not one who thinks all companies are bad. I work for one owned by the Washington Post. I like not having to worry about my paycheck being good every week.
But my politics (or the writer's) are not the issue here. The issue is a pattern of deliberate deception by Comcast.
The fact of the matter is that, if Comcast isn't trying to do something deceptive, then they should be willing to clearly state the terms of the agreement. The trick with putting "small print" in English to Latino subscribers when the rest of the item is in Spanish is sleazy, deceptive, and bordering on racist.
In one case cited in this thread, CSRs flat out lied to a poster about the cost and when/if it would go up. Want to bet that if challenged, Comcast will use the dodge that the CSR was "misinformed"?
If a customer asks when/if the price will go up, tell them. Odds are that many people would go ahead and buy it anyway, and those who couldn't afford it, they'd do what they had to. | |
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CableTool
Poorly Representing MYSELF.
Premium
join:2004-11-12
| Re: To Comcast I'm just ARPU tell me it isn't so ;( said by Bob Magee :
In one case cited in this thread, CSRs flat out lied to a poster about the cost and when/if it would go up. Want to bet that if challenged, Comcast will use the dodge that the CSR was "misinformed"?
I wouldnt even say the CSR was misinformed. I would go so far as to say the whole conversation was sketchy at best.
If someone calls in asking about a $99 for a year!!! promo and the csr states "Nope, thats the price, even after the promo is over!!!" Wouldnt that raise some issues? When does common sense take over?
To take that a step further and say a year later the customer was SHOCKED! when their bill canme. Because she was told the $99 for a year promo would last forever.
Apparently $99 forever wasnt as catchy a name for the promo as $99 for a year. 
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CableTechs.org/"Horrible People with Integrity" | |
| neil0311
join:2005-07-24
Marietta, GA
3 edits | I don't know, maybe I'm the smartest guy on the planet, but the price is clearly disclosed, and the introductory prices are clearly labeled as just that. While I may disagree with the prices charged for some Comcast services, I have always felt that I was correctly informed.
Let's face it, some people just aren't the brightest bulbs (especially when it comes to finances and business), and they want to blame others for their own lacking intellect or judgement. Isn't that the reason that we now need to have the word "HOT" all over a cup of coffee, because morons are too stupid to know that hot coffee is hot? | |
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pennstatejim
join:2007-10-10
Reading, PA
 ·Verizon Online DSL
·Comcast
| Re: To Comcast I'm just ARPU tell me it isn't so ;( said by neil0311  :I don't know, maybe I'm the smartest guy on the planet, but the price is clearly disclosed, and the introductory prices are clearly labeled as just that. While I may disagree with the prices charged for some Comcast services, I have always felt that I was correctly informed. I have to agree with you on this one. I think the "fine print" is pretty clear cut. On commercials for the $99 deal, it clearly states at the bottom of the screen what the pricing increases to after 12 months. It is no different than any other special or marketing on TV. Car companies are likely the most notorious.
Let's face it, some people just aren't the brightest bulbs (especially when it comes to finances and business), and they want to blame others for their own lacking intellect or judgement. Isn't that the reason that we now need to have the word "HOT" all over a cup of coffee, because morons are too stupid to know that hot coffee is hot? The reason we need the word HOT all over cups of coffee is because some people believe if you don't spell it out to them, then you didn't "adequately" inform them. Similar to the conversations in this post, that Comcast doesn't "adequately" inform the consumer. Unfortunately, a prudent person would know that the coffee is hot, or would know that a special offer is for a set amount of time, but the courts often rule in favor of the consumer based on the facts. This is the reason why just about everything has a warning label on it. Who is really going to use an iron while bathing in a tub? It's sad to think, but a warning like that is not present, some may (or may already have) do this and sue Black & Decker for making an iron and not telling them they can't use it while in the tub.
Along the same lines, my wife works for a bank, and it cracks me up that there are people out there, who will overdraw their bank account, openly admit that they do not (or do not know how) to balance their checkbook, and demand the overdraft fees be removed from the account. Why should the bank assume this liability when it's clearly written that a fee will be charged if you use more money than you actually have? | |
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