Search:  

 
 
   All ForumsHot TopicsGallery






how-to block ads


 
Forums » US Telco Support » Verizon » Verizon FIOS TV » The "other" hidden menu in your STB - Diagnostic
Search Topic:
Share Topic:
RSS topic:
toggle:
flat / full
normal / watch
Posting:
Post a:
Post a:
Series Manager not working - show title > 20 chars long! »
« TX Video Issues?  
page: 1 · 2 · 3 · 4
AuthorAll Replies


GeekGirl1
The Medium IS the Message
Premium
join:2007-01-28
Morrisville, PA
·Verizon FIOS
·Verizon Online DSL


moderated:
May 17th, @12:04PM

The "other" hidden menu in your STB - Diagnostic

Your FiOS (and cable TV) Set-Top Box (STB) is a device that needs to be able to process signals in real-time, record (if you have a DVR), respond to your remote, and send video and audio out to your display and stereo in a number of different formats.

There's a lot of information that your STB would like to tell you. It's available in the Diagnostic menu. You don't really need to know about this menu. But for those with a technical curiosity, or, need to troubleshoot something, this is the menu for you.

If you are looking to change your STB's output resolution, aspect ratio, closed captioning, or HDMI advanced settings; that's the setup menu. With the STB On, hit "Power, Select, Menu" in quick sequence.

To enter the diagnostics menu: With your STB powered On, hit "Power, Select, Select" quickly in sequence from the front panel or remote. To exit the menu, hit "Power" to turn off the STB. The next power up will be back to normal.

To avoid duplication, the diagnostic menu details for both the 6400 series and DCT700 STBs are in the »Verizon Online FiOS FAQ »What Information Can My Set-Top Box Tell Me

(Updated to incorporate comments in posts below.)
(Update to re-direct to FAQ)

justin9876

join:2006-04-21
Keller, TX


edit:
January 31st, @01:33PM

said by GeekGirl1 See Profile :

With your STB powered on, hit "Power, Select, Select" quickly in sequence from the front panel. Don't use your remote. To exit the menu, hit "Power" to turn off the STB. The next power up will be back to normal.
Why do you (and others) say to not use the remote? I use the remote whenever I need to get to this menu (which really isn't very often)- I never, ever use the buttons on the STB. I simply:

1) Power off the STB (leaving the TV on, if you have the remote power on/off the TV and STB together then this can be a little problem, but I have mine set to turn them on and off separately as I always leave my STBs on).

2) Hit OK on the remote

3) Hit OK on the remote again

The menu comes up and I can look at the statistics just fine. And when I am through I just power off the STB and power it back on again.

The advantage is that this can all be done from the comfort of the recliner, and squinting (with these old eyes) at the labels on the STB in the low light of the TV room is not required.
--
Justin
Verizon FiOS TV and Internet
Motorola QIP6416 HD DVR
Sony KDL-V40XBR1

knarf829

join:2007-06-02
reply to GeekGirl1
Thanks for the credit (and good detail). Nice work.

I believe the box will not shut off during a recording (re: entering the diagnostic menu while recording).

Fieldhouse

join:2008-01-24
Dundee, OR
reply to GeekGirl1
Excellent info. Thanks for the details. I messed with this a bit after seeing the OP yesterday but hadn't figured it all out yet. This helps a lot.

andrewRedHil

join:2006-02-14
Red Hill, PA
·Siteground.com

reply to GeekGirl1
said by GeekGirl1 See Profile :

I haven't looked at the diagnostic menu since I've had Comcast, so it's about time to dig into it for Verizon FiOS. (Thanks to knarf829 for the access code: »Line Attenuators)

With your STB powered on, hit "Power, Select, Select" quickly in sequence from the front panel. Don't use your remote. To exit the menu, hit "Power" to turn off the STB. The next power up will be back to normal.

The setup menu is where you configure the display, 4:3 override, HDMI settings, etc. is accessed by hitting "Power, Select, Menu". That's different than the diagnostic menu described here.

This menu is how your STB tells you what's going on. Everything from signal quality to channel encryption status to it's IP address and who it's talking to over the MoCA ethernet. The Line Attenuator thread contains a link that describes what the screen looks like and how to find SNR and AGC: »cjhengineering.com/hdtv/cablehdt···diag.htm. However, it's old and Verizon's menu contains additional entries.

I don't think you can hurt anything as this menu doesn't allow for user entry. Read-only. I think...

D06 Current Channel Status: Displays details about the flags used to set copy protection. Those interested in recording over firewire may want to visit AVS forum to understand the CCI and other bits to determine if a program can be copied / recorded: »www.avsforum.com/avs-vb/showthre···page=148. The menu shown in the link above is old.

D16 Connected Home: Page 4 (scroll up/down) shows the STB's TX data rates, in Mbps. I think it might be useful for those with home media DVRs that transfer their videos around the house. I don't know, as I don't have one. But it looked interesting. My data rate is around 230 Mbps.

D11 Interface Port Status: You can find the display EDID data here. It's a map of supported video resolution formats. Helpful for debugging 480i vs. 480p vs. 720p vs. 1080i.

D03 OOB Status: Out Of Band, meaning this is the RF channel for the program guide. 75.25 MHz.

D04 Inband Status: The status of the current channel. Select the channel of interest, then access the diagnostic menu. The menu will report the channel it's currently tuned to.

Note: Be careful to note which tuner is in use. My HD-DVR has 2 tuners, the current channel was on Tuner 2, not Tuner 1. I did not enter the diagnostics menu while it was recording as I didnt' know what would happen and didn't want to risk lose anything.

I checked the SNR, AGC, and correctable errors for a few channels. SNR is >37 dB, AGC "Good", 0 errors. Helpful if you have pixelation errors (those that are not from Verizon) or lose a channel. I mapped a few channels:

Channel Name Frequency Modulation
75 Versus SD 795 MHz 256-QAM
829 Comcast Sportsnet-HD 639 MHz 256-QAM
833 HDNet 501 MHz 256-QAM
846 Discovery HD 669 MHz 256-QAM

Knowing the right frequency is very helpful if you think you are having signal problems. Like if you are having a problem on a channel at 800 MHz and not having problem at 100 MHz, check your coax. Or, if you are using a QAM tuner without an STB, you could map frequencies to channels and see why your QAM tuner won't decode a channel.
OOB is only used for firmware and channel map and other items to allow you to see the video.
Guide comes from the IP network port.


GeekGirl1
The Medium IS the Message
Premium
join:2007-01-28
Morrisville, PA
·Verizon FIOS
·Verizon Online DSL


edit:
January 30th, @05:42PM

I've updated post #1 to reflect all the comments. All in one nice spot.

justin9876 - I remember seeing a few posts a while back where there were problems using the remote. Was just being cautious. I removed my comment.

knarf829 - updated for box recording.

andrewRedHil - The guide data certainly comes over IP network, but how does it travel over the coax to the STB? That's where the ActionTec's MoCA interface comes into play. »Re: FIOS TV & Router Turned On

Templar

join:2008-01-28
Monroe Township, NJ
reply to GeekGirl1
Good work! Very informative ...

batsona
Maryland

join:2004-04-17
Ellicott City, MD
reply to GeekGirl1
My max. temp indicated 117F and current temp of 102F. How do other people's temperature look like? I have a problem with my DVRs rebooting. This is an excellent way to see if mine are hotter than other peoples'.

knarf829

join:2007-06-02
Temp 100 Max 108

justin9876

join:2006-04-21
Keller, TX
reply to batsona
Temp 90 Max 117


GeekGirl1
The Medium IS the Message
Premium
join:2007-01-28
Morrisville, PA
·Verizon FIOS
·Verizon Online DSL


edit:
January 31st, @10:39PM

Post #1 updated again. Found a lot more stuff to document.

You can see that the STB is using the SD digital channels for 2-49, not analog. Guess that's in preparation for the analog cutoff. Already done.

The "GPS" time in the General Status menu (D01) is really wrong. Should be UTC or GMT, but I've seen that when I had Comcast, so probably not worth reporting. I'm sure it's synced to a time standard, but GPS is just plain wrong usage here.

Interesting that the firmware release is listed as November 15, 2007. Verizon started promoting the new IMG back in August, 2007...

Might want to add the over-temperature flag / counter, just in case:
Temp: 100 deg F, Max 113 deg F
Over Temp: No, Count: 0

FYI - The STB manual says to allow 2" of air space above and to each side for ventilation. If temperature's a problem, be sure you get enough air flow.

knarf829

join:2007-06-02
I'm 99% sure that FiOS STBs have always used the digital versions of 2-49 pre-dating the plan to cut of analogs in 2009.


GeekGirl1
The Medium IS the Message
Premium
join:2007-01-28
Morrisville, PA
I was 99% sure also, but now it's 100%. I did that on purpose to show an example of how to use the STB's menu for RF channel debugging.

afiggatt

join:2007-07-12
Sterling, VA

reply to GeekGirl1
said by GeekGirl1 See Profile :

You can see that the STB is using the SD digital channels for 2-49, not analog. Guess that's in preparation for the analog cutoff. Already done.
The Verizon STBs and DVRs do not have analog tuners. I don't think Verizon ever released STBs with an analog tuner. The SD locals and PEGs that fill most of the mapped channels 2 to 49 are generally located at QAM 63 to 68 with QAM 64 unused at my CO.

Last fall, I asked people to go into the diagnostics menu to look up the QAM frequencies of their HD channels and especially the HD RSNs. All reports had the national HD channels and the national SD channels we checked at the same QAM channels in all markets. Maybe it is time to recheck the QAM scan to see if anything has changed lately and (re)post the QAM channel breakdown for the HD channels and the locals for the northern VA/Washington DC market. The locals all appear to be at QAM 63 to 68 range with the digital broadcast HD/SD locals at QAM 71 to 75 or higher.

x030399

join:2007-11-08
Hightstown, NJ

reply to GeekGirl1
I checked my stats on the HD DVR, and everything was "good", but when I check it on my SD non-DVR box (slightly different menu with blue screen and less info), it says the SNR is 13 and "poor."

The HD DVR is closest to the ONT and before the 3 way splitter that feeds the upstairs bedrooms, where the SD box and Actiontec are, so I'm assuming it's attenuation that's causing the "poor" reading upstairs.

Regardless, the SD box gets a perfect picture on all channel, and VOD and widgets work fine. Should I care that it comes up "poor?"


bobc2112

join:2004-01-04
Middletown, NJ
Wow, you folks are amazing. Might be a good overall topic for a Sticky (STB Settings / Menus) now that the IMG threads have lost steam, by the looks of the last posts!

I for one always have to re-search how to get to menus and such....


GeekGirl1
The Medium IS the Message
Premium
join:2007-01-28
Morrisville, PA
·Verizon FIOS
·Verizon Online DSL


edit:
February 1st, @10:02PM

reply to x030399
You should not be getting a "poor" SNR if Verizon properly adjusted the signal level at your TV when they installed it.

The "poor" SNR is because the STB is receiving the digital channel (256-QAM) just fine. If it was analog, it would look noise and very "poor". If the signal level drops any more, you will start to get pixelation and then no more picture. IOW, the "poor" is a don't care until you lose the picture. Are you sure that you are getting all the channels?

If you did the install yourself (post Verizon), check that the splitter has a 1 GHz bandwidth. Or, you have old coax.

You can temporarily replace the 3-way splitter with an F-connector adapter "bullet" (female-female) and see if anything improves.


GeekGirl1
The Medium IS the Message
Premium
join:2007-01-28
Morrisville, PA
Post #1 updated again. Figured out how the STB is connected to the ActionTec router.


cypherstream
There's no place like 127.0.0.1

join:2004-12-02
Reading, PA
clubs:
·Cingular Wireless


edit:
February 2nd, @01:27AM

reply to GeekGirl1
My DCT-700 and DCT-6412 Phase 2 DVR with Comcast both have the d16 Connected Home diagnostic. I thought those boxes didn't support Moca? Since firmware 16.35(DVR) and 3.17(DCT-700) that diagnostic shows up. Did they add Moca via firmware somehow?

Does d07 upstream modem show anything on Verizon? I'm guessing it wouldn't, since it talks back with Moca then out the IP network.


GeekGirl1
The Medium IS the Message
Premium
join:2007-01-28
Morrisville, PA
·Verizon FIOS
·Verizon Online DSL


edit:
February 2nd, @04:04PM

d07 menu added to post #1.

From what I remember, Comcast used this for the DOCSIS modem data rates and return channel frequency (about 11 MHz). For Verizon, it's just a dump of the ethernet settings. No DOCSIS modems anywhere near this thing, so I guess they redid this menu for ethernet only.

Verizon supplies an external router, made by ActionTec, that has the MoCA interface to the ONT. It's designed to work with the STB, as shown in the "d16 Connected Home" menu.

Firmware is used to execute the hardware. If the firmware is different, it's because the hardware is. MoCA in the firmware means that the design supports it.

(Going by memory, please correct if wrong.)
Forums » US Telco Support » Verizon » Verizon FIOS TVSeries Manager not working - show title > 20 chars long! »
« TX Video Issues?  
page: 1 · 2 · 3 · 4

Most commented news this week
· [128] Satellite TV Sees First Quarterly Subscriber Loss Ever
· [118] Younger Fliers Support In-Flight Cell Phone Use
· [76] Dish Discussing Merger With DirecTV
· [73] Will Frontier Enforce New 5GB Cap?
· [72] Google's Cerf No Fan Of Caps, Metered Billing
· [72] Sprint Nextel Lost $344 Million In 2nd Quarter
· [68] Sprint EVDO Monthly Caps Arrive
· [67] HughesNet Offers New 5Mbps Service
· [66] Telus, Bell Sued For SMS/MMS Price Changes
· [65] The Network DVR Lives!
Friday, 08-Aug
17:29:57
Terms of Use | Privacy Policy | Hosting by www.nac.net - DSL,Hosting & Co-lo | feedback | contact
over 9 years online! © 1999-2008 dslreports.com.
page compression OFF