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Forums » US Telco Support » Verizon » Verizon FIOS TV » The "other" hidden menu in your STB - Diagnostic
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justin9876

join:2006-04-21
Keller, TX


edit:
January 31st, @01:33PM

reply to GeekGirl1
Re: The "other" hidden menu in your STB - Diagnostic

said by GeekGirl1 See Profile :

With your STB powered on, hit "Power, Select, Select" quickly in sequence from the front panel. Don't use your remote. To exit the menu, hit "Power" to turn off the STB. The next power up will be back to normal.
Why do you (and others) say to not use the remote? I use the remote whenever I need to get to this menu (which really isn't very often)- I never, ever use the buttons on the STB. I simply:

1) Power off the STB (leaving the TV on, if you have the remote power on/off the TV and STB together then this can be a little problem, but I have mine set to turn them on and off separately as I always leave my STBs on).

2) Hit OK on the remote

3) Hit OK on the remote again

The menu comes up and I can look at the statistics just fine. And when I am through I just power off the STB and power it back on again.

The advantage is that this can all be done from the comfort of the recliner, and squinting (with these old eyes) at the labels on the STB in the low light of the TV room is not required.
--
Justin
Verizon FiOS TV and Internet
Motorola QIP6416 HD DVR
Sony KDL-V40XBR1


jerry k

@verizon.net

Please help me with my Moterola QIP 2500 STB

"With your STB powered on....Should my (free) Sharp LC 19SB TV be “on” or “Off” at this time?

"Hit Power, Select, Select quickly....If the TV is "off" at this time,I assume i now turn it on. Or,should it have already been on?


GeekGirl1
The Medium IS the Message
Premium
join:2007-01-28
Morrisville, PA
·Verizon FIOS
·Verizon Online DSL


edit:
February 8th, @03:32PM

And keep your TV on. This is for the STB only.

What your STB does over HDMI: The STB does a digital "handshake" (are you there?) with the TV during power up. If it doesn't "see" the TV, it doesn't display. Usually not a problem if you turn them both on at the same time. Just thought to mention it. The STB will very briefly flash a "DU1" when it's done shaking hands (OK, I found it).

(More technical: The STB authenticates the connection, thanks to HDCP copy protection.)


jerry k

@verizon.net

Thank you both, "Keyboards" and "GeekGirl1"
After one passes age 75, the memory cells don't always click in. However, your straight forward advice is awesome
(My wife is watching the tube now, I shall try the fix later
Jerry k in Tewksbury MA


jerry k

@verizon.net

GeekGirl1 and Keyboards, your advice was great and it worked

Am now trying, without sucess, to acess the USER SETTINGS
I tried both methods, pushing the buttons in quick sequence
Using remote control, Power -OK - Menue
Using STB front panel, Power - Select -Menu
The TV did not display a white screen with black test
It did display what appearaead to be some kind of Sharp menu
What I am trying todo is change TV type to 16.9 and move the 4.3 Override to "Off"

Does it make any difference that I receive a digital but not HD signal

Thank you again for your help
Jerry K in Tewksbury MA

sneskid

join:2008-01-10
Arlington, VA
I don't think this applies, as the QIP2500 is not an HD STB. It also doesn't have HDMI anyway.


GeekGirl1
The Medium IS the Message
Premium
join:2007-01-28
Morrisville, PA
·Verizon FIOS
·Verizon Online DSL


edit:
February 9th, @12:43PM

reply to jerry k
said by jerry k :

Using remote control, Power -OK - Menu
Using STB front panel, Power - Select -Menu
It did display what appeared to be some kind of Sharp menu
sneskid hit the nail on the head. I flat out missed that your QIP2500 is an SD box, meaning that all output is 4:3. You don't have an HDMI output.

The Motorola product info, with datasheet: »broadband.motorola.com/catalog/p···ctID=445

You shouldn't be seeing anything related to your TV menu. Do you have your remote setup to turn on/off the STB together with the TV? I do. When you need to go into the STB setup menu, you should do it from the STB directly (no remote). That keeps things separate.

Never blame age! It's just a complicated subject.

sneskid

join:2008-01-10
Arlington, VA

said by GeekGirl1 See Profile :

said by jerry k :

Using remote control, Power -OK - Menu
Using STB front panel, Power - Select -Menu
It did display what appeared to be some kind of Sharp menu
sneskid hit the nail on the head. I flat out missed that your QIP2500 is an SD box, meaning that all output is 4:3. You don't have an HDMI output.

The Motorola product info, with datasheet: »broadband.motorola.com/catalog/p···ctID=445

You shouldn't be seeing anything related to your TV menu. Do you have your remote setup to turn on/off the STB together with the TV? I do. When you need to go into the STB setup menu, you should do it from the STB directly (no remote). That keeps things separate.

Never blame age! It's just a complicated subject.
Heh.. the only reason I know about the QIP 2500 is because that is the only STB I have. I still have yet to upgrade to HD, but I sure better do so soon while I can still get a good used Sony HD CRT. Sony doesn't make HD CRTs anymore, and I'm not really a big fan of LCD or Plasma...


jerry k

@verizon.net

My thanks again to sneskid and GeekGirl 1
Wish I read the note which came with the TV,
"You need validate these settings only if you are connecting your new Sharp 19" TV to a HD Verizon STB"

May I please ask one last question concerning the View mode
The TV came in "stretch mode" which I didn't like. I tried 4:3, and the picture was shortened. I tried zoom at 2.35.5 but lost top and bottom of the picture. Stretch at 1.78.1 seems to work best. Is this the best choice?
My thanks again
Jerry K
Tewksbury MA

sneskid

join:2008-01-10
Arlington, VA

said by jerry k :

My thanks again to sneskid and GeekGirl 1
Wish I read the note which came with the TV,
"You need validate these settings only if you are connecting your new Sharp 19" TV to a HD Verizon STB"

May I please ask one last question concerning the View mode
The TV came in "stretch mode" which I didn't like. I tried 4:3, and the picture was shortened. I tried zoom at 2.35.5 but lost top and bottom of the picture. Stretch at 1.78.1 seems to work best. Is this the best choice?
My thanks again
Jerry K
Tewksbury MA
That depends on who you ask. Me, I personally prefer to watch everything in its original aspect ratio. The bars that result from this don't bother me one bit. What DOES bother me is an image that is either cropped, distorted, or otherwise modified in some way. So to answer your question, when you are watching something on FIOS, I would say that the "correct" way is to leave your TV on 4:3, since that is the only aspect ratio that your box outputs.
There is an exception, however. Let's say that for example you are watching a movie on Turner Classic Movies, and it is in letterbox format (which occurs a lot, since TCM usually is pretty good about film preservation). Sometimes this means that you can use the zoom mode without cutting anything off the top and bottom. I say SOMETIMES of course, because different movies are shot in all different aspect ratios.

That said, it is understandable that people want to "fill the screen" on their TVs. However again, if filling the screen means that the image is cropped or distorted in some way, I object to this completely.

To quote someone in the alt.tv.tech.hdtv usenet discussion group:
"Just say NO to Stretch-O-Vision."

Now since you don't have an HD box, there is a work around to this if you want to at least be able to watch SOME HD programming. Your TV does have a QAM tuner, which means that for some channels, you can bypass the set top box and use the tuner in your TV instead. When you reprogram the TV's tuner, it should pick up some of the HD channels that Verizon offers.
Also, if your TV has a cable card slot, your other option is to call Verizon and tell them that instead of the cable box, you want a cable card instead. The drawback is that you will not have the on screen guide that the box offers, and you won't have Video On Demand either.


jerry k

@verizon.net

Outstanding response; more and much better that I had hoped
I am now a more "enlightened" viewer, although I may disappoint you with that view.
I like full screen; am willing to suffer with minor distortion., but (at least) am making a decision based on both knowledge and mypersonal preference
Mrs K and I thank you

Jerry K
Tewksbury MA

sneskid

join:2008-01-10
Arlington, VA

said by jerry k :

Outstanding response; more and much better that I had hoped
I am now a more "enlightened" viewer, although I may disappoint you with that view.
I like full screen; am willing to suffer with minor distortion., but (at least) am making a decision based on both knowledge and mypersonal preference
Mrs K and I thank you

Jerry K
Tewksbury MA
Have you checked out what the TV can get without the box?
Forums » US Telco Support » Verizon » Verizon FIOS TVSeries Manager not working - show title > 20 chars long! »
« TX Video Issues?  


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