VOIP etc > Voice Over IP - VOIP > Teleblend > Teleblend still slamming numbers -- they slammed mine!

Teleblend still slamming numbers -- they slammed mine!

From »www.fcc.gov/cgb/consumerfacts/slamming.html

What to Do if You’ve Been Slammed

Call the slamming company and tell it that you want the problem fixed. If you have not paid, tell the slamming company that you will not pay for the first 30 days of service. Call your preferred telephone company to inform it of the slam, and tell it that you want to be reinstated to the same calling plan you had before the slam. Also tell your preferred telephone company that you want all “change of carrier charges” (charges for switching companies) removed from your bill.

You can call the following toll-free numbers to verify your preferred telephone company or companies:

1-700-555-4141 for long distance and international services and

1+your area code+700-4141 for local toll services.

You can also file a complaint. If you live in a state that accepts slamming complaints, you can file your complaint with your state public service commission. You can find a list of states that accept slamming complaints at www.fcc.gov/slamming. You can find contact information for your state public service commission at www.naruc.org or in the blue pages or government section of your local telephone directory. Contact your state public service commission to determine the precise filing procedures.

If you don’t live in a state that accepts slamming complaints, file your complaint with the FCC. You can file your complaint using our on-line complaint Form 501 found at www.fcc.gov/cgb/complaints.html; e-mailing slamming@fcc.gov; faxing 202-418-0035; or writing to:

Federal Communications Commission
Consumer & Governmental Affairs Bureau
ATTN: SLAM TEAM, Room CY-A257
445 12th Street, SW
Washington, DC 20554.

Actually, that would not be slamming. Teleblend does not accept emails as methods of cancellations.

Quoted from TOS (under Service Term):

"You may cancel the Service at any time by contacting TeleBlend according to the procedure described on the TeleBlend website. If you cancel Service prior to the end of a monthly term, you will not receive a prorated refund for the remainder of that month. "

Quoted from Website (»www.teleblendsupport.net/support/):

"For security reasons you cannot cancel your account using this form. You must call Customer Service at 877-488-5519 to cancel your account. Cancellation requests submitted using this form or email will be deleted."

If you never canceled your account, no one would know that you moved your number to someone else. Many people have talked about on this forum that all the VOIP companies do not own their numbers, so they do not get any information when a customer ports aways. It is not like a Wireless or Wireline Carrier (Verizon, Qwest,etc).

Actually, I don't see that it matters whether his account was cancelled or not. He authorized a preffered provider to port his phone number away from Teleblend. Teleblend later ported his number back without his consent. This still would appear to be slamming, but...let the attorney general in your state decide.

reply to TBSupport1
When your company first came into existence, there was no detailed TOS listing what you state now. Additionally, as explained in the OP, there was no means of getting through to you by phone as your lines were perpetually busy since your CSR's were overwhelmed w/ signing up SR refugees. At least posters at this site claimed that that's what they were told when they got through. I was never able to get through to you by phone.

I never "e-mailed" you to cancel my account, I used your provided "ticketing system." That was the only functional means of communication I had available. If your company failed to read the ticket and/or failed to act on what was listed, that's your issue, not mine.

You were never able to charge me for service in the first place, so you should have automatically cancelled out my account for presumed "nonpayment" a long time ago.

My number was anyway ported well within 30 days of associating myself w/ TB, yet now in January 2008 it has been mysteriously ported back to you. This is SLAMMING plain and simple.

I have already found out when the port order on your end was submitted, and coincidentally it was around the same time you sent out e-mail notifications that my account was "overdue." Others in this forum received similar e-mails, so they may be in for a similar rude awakening.

Your company's tactics are reprehensible, and slamming is illegal. For now my priority is to get my number back and out of your company's grips.

EDIT: Corrected "January 2009" to read "January 2008."

reply to TBSupport1

reply to rizzo2dial
Rizzo - WHERE EXACTLY did the number Teleblend slammed come from ? Was it a number you PORTED INTO Sunrocket or was it a number SUNROCKET gave you when you signed with them ?

This may shed some light on exactly WHICH numbers Teleblend can slam.
--
3500/512 5.7 GHz Motorola Canopy Wireless; FoxValley.net
"Peace through superior firepower"

reply to jay_rm

reply to jay_rm

said by jay_rm:

I'm anxiously awaiting a slam on my old SR numbers - bring it on, I got all the right people lined up

reply to rizzo2dial

reply to rizzo2dial
Wait.... Slamming would be if you just took your number away with out any form of authorization. You clearly state the problem here...

1. Number was with sunrocket
2. Sunrocket dies
3. Signup with Teleblend
4. Signup with another provider
5. Claim Teleblend Slammed you...

Ok, so since Sunrocket has died the account is not listed with anyone and would need to be ported to Teleblend. Since you signed up with our service you AUTHORIZED us to port your number to us. You actually state that you committed FRAUD anyway in your post in signing up with Teleblend, but that is besides the point. So, now later you signup for another provider and authorize them to port your number. Now you have TWO authorizations out there. Now this other company MAY have completed the port sooner then ours completed. Once we completed your port it would have come back to us since you signed up with us. As you can see we did not SLAM you, but rather you created a issue where you had two companies trying to get control of the number, and the port request complete won. The carriers could care less, as they saw two ports and completed them and routed the call based on the last completed port.

As for canceling, I still find it amazing that people cannot cancel their cell phone, cable, landline, Vonage, Packet8, Bank Account with a simple email but they expect that they can just do it with Teleblend because that is what THEY want to do.

Ok, I am off my soapbox
--
Only TRUE Teleblend Support People are:
TeleblendGuy & TBSupport1
Support 877-252-4548 or Billing 877-488-5519
»teleblendsupport.net/support

TB inherited SR's equipment, at least that was the company line back in July. so technically, they already had your number in their systems. no port was needed, if they truly took over the hardware from SR.

just keep filing those FCC complaints, folks. eventually, TB will get the message that slamming is illegal.

viatalk has had over 50 complaints of TB slamming numbers, and i'm sure vonage would report similar numbers.
--
Get your Gizmo Admin Passwords, Unlock Instructions, and How To use your Gizmo with other providers at Sunrocket Gizmo Administrator Passwords.
NukedGallery.net

reply to TeleblendGuy

reply to TeleblendGuy

reply to ChuckIL9

reply to rizzo2dial
VT customers have received help from VT in yanking their numbers back from these guys - call your provider right away and explain the situation. Odds are they've seen this happen before and can assist you.

Good Luck & don't forget to file a complaint with the FCC.
--
3500/512 5.7 GHz Motorola Canopy Wireless; FoxValley.net
"Peace through superior firepower"

reply to jay_rm