said by TBSupport1 :

blah
blah
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said by jay_rm :

I'm anxiously awaiting a slam on my old SR numbers - bring it on, I got all the right people lined up

said by jay_rm :

Rizzo - WHERE EXACTLY did the number Teleblend slammed come from ? Was it a number you PORTED INTO Sunrocket or was it a number SUNROCKET gave you when you signed with them ?

This may shed some light on exactly WHICH numbers Teleblend can slam.

said by jay_rm :

Rizzo - WHERE EXACTLY did the number Teleblend slammed come from ? Was it a number you PORTED INTO Sunrocket or was it a number SUNROCKET gave you when you signed with them ?

This may shed some light on exactly WHICH numbers Teleblend can slam.

said by rizzo2dial :

It was a number I PORTED IN to SunRocket. Prior to SunRocket, it was ported to other VoIP providers. (Originally, way back when, it started out as a Verizon Land Line).

said by TeleblendGuy :

Now this other company MAY have completed the port sooner then ours completed. Once we completed your port it would have come back to us since you signed up with us.

said by TeleblendGuy :

Ok, so since Sunrocket has died the account is not listed with anyone and would need to be ported to Teleblend. Since you signed up with our service you AUTHORIZED us to port your number to us.

said by ChuckIL9 :

Please help rizzo get his number back.

said by TeleblendGuy :

Ok, so since Sunrocket has died the account is not listed with anyone and would need to be ported to Teleblend. Since you signed up with our service you AUTHORIZED us to port your number to us.

said by TeleblendGuy :

You actually state that you committed FRAUD anyway in your post in signing up with Teleblend, but that is besides the point.

said by TeleblendGuy :

So, now later you signup for another provider and authorize them to port your number. Now you have TWO authorizations out there. Now this other company MAY have completed the port sooner then ours completed. Once we completed your port it would have come back to us since you signed up with us.

said by TeleblendGuy :

As you can see we did not SLAM you, but rather you created a issue where you had two companies trying to get control of the number, and the port request complete won.

said by TeleblendGuy :

The carriers could care less, as they saw two ports and completed them and routed the call based on the last completed port.

said by TeleblendGuy :

As for canceling, I still find it amazing that people cannot cancel their cell phone, cable, landline, Vonage, Packet8, Bank Account with a simple email but they expect that they can just do it with Teleblend because that is what THEY want to do.

said by TeleblendGuy :

Ok, I am off my soapbox

said by TeleblendGuy :

Ok, so since Sunrocket has died the account is not listed with anyone and would need to be ported to Teleblend. Since you signed up with our service you AUTHORIZED us to port your number to us.

said by jay_rm :

call your provider right away and explain the situation.

said by jay_rm :

Odds are they've seen this happen before and can assist you.

said by jay_rm :

Good Luck & don't forget to file a complaint with the FCC.

said by rizzo2dial :

Complaining to the FCC is a double edged sword. It's probably inevitable that they'll eventually regular VoIP, but I'd rather not act as a catalyst to that process. That's not to say TB deserves a pass, for they don't. I'm just not sure having the FCC's involvement is a good thing.

said by jay_rm :

VT customers have received help from VT in yanking their numbers back from these guys

said by dipswich :

But, rizzo2dial, signing up with bogus payment info was a bad idea. That the sign-up form accepted it is no excuse. "Money back guarantee" indicates that Teleblend was entitled to charge on day 1. Thus, you did commit fraud (my opinion) by denying them the payment through deception, and it may technically affect any porting claims you have.

said by dipswich :

Your account was not in good standing when you ported out within those 30 days.

said by rizzo2dial :

Regardless, it's my understanding that FCC rules intentionally prevent carriers from blocking an LNP due to non-payment issues.

said by dipswich :

At the time the number ported away, that clarification had not been made.

said by dipswich :

LNP can still be blocked by non-payment issues, though. They just can't be trivial "net 30" outstanding balances. The fact that your invoice had a future due date mitigates it, anyway.

said by dipswich :

I'm not defending Teleblend in any way over this. Given the other stories, I have no doubt that they slammed you.

said by dipswich :

I was just calling the bogus card number, since it was brought up and already called out, like I see it-- no matter how inconsiderable, it technically fits my understanding of the term.

said by dipswich :

[rant]Actually, I'm rather against the practice of "borrowing by money back guarantee." It's nice when those are offered for people who have a legitimate interest in a product. I understand that SunRocket left people in tough situations, but causing a company to spend money on one's behalf (processing a sign-up/check-out, paying costs associated with a service or depreciating an item as used, handling a return) is the equivalent of stealing in my book.[/rant]

said by rizzo2dial :

Come to think of it, at the time my number ported away, SunRocket still existed as a legal entity, and I was a pre-paid SR customer in good standing.

I found the following document:
FCC Consumer Facts - VoIP

which has the following hyperlink:
»www.fcc.gov/cgb/consumerfacts/numbport.html

In the hyperlink above it states:

quote:

---

... your old company may not refuse to port your number, even if you owe money for an outstanding balance or termination fee.

---

Thus, it appears as though LNP can't be blocked for non-payment issues.

To claim that a sign-up from 6+ months ago, for which they never received a dime of revenue, is (implicit?) "authorization" for an LNP is absurd.

That they actually proceeded with it 6+ months later is dumbfounding.

Like I said in my last post, I will clarify this situation (i.e. correct the record) when the time is right.

said by hvnbnd4vr :

As much as I hate to agree with David.....he's right. The customer made the error by registering with two companies. TB may have actually completed a port first,

but when audits came through they saw a number they did not have the records for cancellation with and could easily ask for the carrier to port it back.

This is why LOAs become all so important.

And, of course, the support team isn't going to help you much. They get paid an hourly rate. Their time is money, literally. So, why would they spend time helping take money away from the company rather than spend that same time working with someone to keep money with the company?

Come on, people, a little bit of common sense! Also, there really isn't anything they could do here. What? You think they can just pick up the phone, call the carrier, and say--port this number to company xyz please?!? No.

Here is what you do.....

Go to your preferred provider, tell them what happened and explain you what an LOA placed on the number. They should request this anyhow, but remember, VoIP is "poor man's phone."

There is no FCC complaint here, because you did make the error of allowing multiple authorizations on the port.

No one wants to see TB get its just desserts more than us, but throwing false flames isn't going to help.

said by hvnbnd4vr :

I ahte to say this, but you seem a bit lost here. Did you sign up with your preferred provider or did you give them an LOA.

said by hvnbnd4vr :

If there was an LOA, the carrier should have never permitted the port back--but, if it was a simple sgn up, this is NOT the same as an LOA.

said by hvnbnd4vr :

You stated yourself you signe dup with two carriers--now you're saying you never gave TB permission--which is it?

said by hvnbnd4vr :

The port was legitmate by your own statement.

said by hvnbnd4vr :

If you current provider has an LOA, as you now suggest they do--why are you going through this anyhow, your preferred provider should be handling all this for you.

said by hvnbnd4vr :

If, on the other hand, no LOA was signed which you initial statements indicate, we're right back where we were before.

said by hvnbnd4vr :

There is NO privacy law that prevents ANY carrier from reuqeesting you to fill out an LOA.

said by hvnbnd4vr :

If that's what they're telling you, get away from them AND tb.

said by hvnbnd4vr :

And, finally, please get your FACTS straight. You signed up--that gave TB permission.

said by hvnbnd4vr :

If you didn't sign up, that'd be a whole different story, but your original post states that you did. You say in this last post you did an LOA, but also that "privacy laws" prevent this?!? This isn't a flame or a warning, but a poorly contrived story. Law it out, as it is, and we will try to help you, but if your story keeps changing, no one can help you.

said by iLive4Apple :

I ported my SR number away to AT&T/Bellsouth landline put a freeze on my account. Not sure if you can do that with VOIP though.