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Bob Magee
@comcast.net
| reply to TK Junk Mail
Re: To Comcast I'm just ARPU tell me it isn't so ;(
I happen to be one of those left-wing types claimed one by the one poster.
I'm also not one who thinks all companies are bad. I work for one owned by the Washington Post. I like not having to worry about my paycheck being good every week.
But my politics (or the writer's) are not the issue here. The issue is a pattern of deliberate deception by Comcast.
The fact of the matter is that, if Comcast isn't trying to do something deceptive, then they should be willing to clearly state the terms of the agreement. The trick with putting "small print" in English to Latino subscribers when the rest of the item is in Spanish is sleazy, deceptive, and bordering on racist.
In one case cited in this thread, CSRs flat out lied to a poster about the cost and when/if it would go up. Want to bet that if challenged, Comcast will use the dodge that the CSR was "misinformed"?
If a customer asks when/if the price will go up, tell them. Odds are that many people would go ahead and buy it anyway, and those who couldn't afford it, they'd do what they had to. | |
CableTool
Poorly Representing MYSELF.
Premium
join:2004-11-12
| said by Bob Magee :
In one case cited in this thread, CSRs flat out lied to a poster about the cost and when/if it would go up. Want to bet that if challenged, Comcast will use the dodge that the CSR was "misinformed"?
I wouldnt even say the CSR was misinformed. I would go so far as to say the whole conversation was sketchy at best.
If someone calls in asking about a $99 for a year!!! promo and the csr states "Nope, thats the price, even after the promo is over!!!" Wouldnt that raise some issues? When does common sense take over?
To take that a step further and say a year later the customer was SHOCKED! when their bill canme. Because she was told the $99 for a year promo would last forever.
Apparently $99 forever wasnt as catchy a name for the promo as $99 for a year. 
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CableTechs.org/"Horrible People with Integrity" | |
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