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join:2007-05-10
Burlington, MA | reply to Bob Smiley
Re: Chuckles... Absolutely Bob. There is so much entitlement mentality being bandied about in this thread, I don't know which to go after first. This is a free country. There is no obligation on the part of businesses to sub-optimize... indeed, corporations are typically required to make all business decisions in the best financial interest of their owners. That's why they exist.
Most of the whining is just a reflection of people wanting to have their cake and eat it too (having great customer service, but not paying for it in fees and not having the cost of companies providing great customer service adversely affect your retirement investments). It's a very myopic and naive perspective that the typical consumer in our society wears around them. |
