ChuckIL9
join:2005-11-07
Peoria, IL
 ·magicjack.com
·STANAPHONE
·Aretta Communicati..
·Nuvio
| reply to rizzo2dial
Re: Teleblend still slamming numbers -- they slammed mine!
From »www.fcc.gov/cgb/consumerfacts/slamming.html
What to Do if You’ve Been Slammed
Call the slamming company and tell it that you want the problem fixed. If you have not paid, tell the slamming company that you will not pay for the first 30 days of service. Call your preferred telephone company to inform it of the slam, and tell it that you want to be reinstated to the same calling plan you had before the slam. Also tell your preferred telephone company that you want all “change of carrier charges” (charges for switching companies) removed from your bill.
You can call the following toll-free numbers to verify your preferred telephone company or companies:
1-700-555-4141 for long distance and international services and
1+your area code+700-4141 for local toll services.
You can also file a complaint. If you live in a state that accepts slamming complaints, you can file your complaint with your state public service commission. You can find a list of states that accept slamming complaints at www.fcc.gov/slamming. You can find contact information for your state public service commission at www.naruc.org or in the blue pages or government section of your local telephone directory. Contact your state public service commission to determine the precise filing procedures.
If you don’t live in a state that accepts slamming complaints, file your complaint with the FCC. You can file your complaint using our on-line complaint Form 501 found at www.fcc.gov/cgb/complaints.html; e-mailing slamming@fcc.gov; faxing 202-418-0035; or writing to:
Federal Communications Commission
Consumer & Governmental Affairs Bureau
ATTN: SLAM TEAM, Room CY-A257
445 12th Street, SW
Washington, DC 20554. |
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TBSupport1
join:2007-09-11
Leesburg, VA
| Actually, that would not be slamming. Teleblend does not accept emails as methods of cancellations.
Quoted from TOS (under Service Term):
"You may cancel the Service at any time by contacting TeleBlend according to the procedure described on the TeleBlend website. If you cancel Service prior to the end of a monthly term, you will not receive a prorated refund for the remainder of that month. "
Quoted from Website (»www.teleblendsupport.net/support/):
"For security reasons you cannot cancel your account using this form. You must call Customer Service at 877-488-5519 to cancel your account. Cancellation requests submitted using this form or email will be deleted."
If you never canceled your account, no one would know that you moved your number to someone else. Many people have talked about on this forum that all the VOIP companies do not own their numbers, so they do not get any information when a customer ports aways. It is not like a Wireless or Wireline Carrier (Verizon, Qwest,etc). |
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ChuckIL9
join:2005-11-07
Peoria, IL
·magicjack.com
·STANAPHONE
·Aretta Communicati..
·Nuvio
1 edit | Actually, I don't see that it matters whether his account was cancelled or not. He authorized a preffered provider to port his phone number away from Teleblend. Teleblend later ported his number back without his consent. This still would appear to be slamming, but...let the attorney general in your state decide. |
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rizzo2dial
Premium
join:2004-08-05
1 edit | reply to TBSupport1
When your company first came into existence, there was no detailed TOS listing what you state now. Additionally, as explained in the OP, there was no means of getting through to you by phone as your lines were perpetually busy since your CSR's were overwhelmed w/ signing up SR refugees. At least posters at this site claimed that that's what they were told when they got through. I was never able to get through to you by phone.
I never "e-mailed" you to cancel my account, I used your provided "ticketing system." That was the only functional means of communication I had available. If your company failed to read the ticket and/or failed to act on what was listed, that's your issue, not mine.
You were never able to charge me for service in the first place, so you should have automatically cancelled out my account for presumed "nonpayment" a long time ago.
My number was anyway ported well within 30 days of associating myself w/ TB, yet now in January 2008 it has been mysteriously ported back to you. This is SLAMMING plain and simple.
I have already found out when the port order on your end was submitted, and coincidentally it was around the same time you sent out e-mail notifications that my account was "overdue." Others in this forum received similar e-mails, so they may be in for a similar rude awakening. 
Your company's tactics are reprehensible, and slamming is illegal. For now my priority is to get my number back and out of your company's grips.
EDIT: Corrected "January 2009" to read "January 2008." |
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jay_rm
join:2002-04-12
Netville
 ·Fox Valley Internet
·ViaTalk
| reply to TBSupport1
said by TBSupport1  :blah blah blah I don't normally jump into this kind of thing, but...
You guys were spamming MY email account concerning overdue billing AND I NEVER EVEN SIGNED UP. I had Sunrocket service but I couldn't be suckered into your clutches...
I'm anxiously awaiting a slam on my old SR numbers - bring it on, I got all the right people lined up  |
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dmolavi
Premium
join:2005-04-11
Sewell, NJ
 ·Verizon FIOS
 ·Comcast
·ViaTalk
| said by jay_rm :I'm anxiously awaiting a slam on my old SR numbers - bring it on, I got all the right people lined up ditto. my number originated as a verizon landline number, ported to SR, then immediately to viatalk the day SR went under. go ahead, TB, try it....
BRING IT ON!!!!
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