CableTool
Poorly Representing MYSELF.
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join:2004-11-12
| reply to Bob Magee
Re: To Comcast I'm just ARPU tell me it isn't so ;(
said by Bob Magee :
In one case cited in this thread, CSRs flat out lied to a poster about the cost and when/if it would go up. Want to bet that if challenged, Comcast will use the dodge that the CSR was "misinformed"?
I wouldnt even say the CSR was misinformed. I would go so far as to say the whole conversation was sketchy at best.
If someone calls in asking about a $99 for a year!!! promo and the csr states "Nope, thats the price, even after the promo is over!!!" Wouldnt that raise some issues? When does common sense take over?
To take that a step further and say a year later the customer was SHOCKED! when their bill canme. Because she was told the $99 for a year promo would last forever.
Apparently $99 forever wasnt as catchy a name for the promo as $99 for a year. 
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