TBSupport1
join:2007-09-11
Leesburg, VA
| reply to ChuckIL9
Re: Teleblend still slamming numbers -- they slammed mine!
Actually, that would not be slamming. Teleblend does not accept emails as methods of cancellations.
Quoted from TOS (under Service Term):
"You may cancel the Service at any time by contacting TeleBlend according to the procedure described on the TeleBlend website. If you cancel Service prior to the end of a monthly term, you will not receive a prorated refund for the remainder of that month. "
Quoted from Website (»www.teleblendsupport.net/support/):
"For security reasons you cannot cancel your account using this form. You must call Customer Service at 877-488-5519 to cancel your account. Cancellation requests submitted using this form or email will be deleted."
If you never canceled your account, no one would know that you moved your number to someone else. Many people have talked about on this forum that all the VOIP companies do not own their numbers, so they do not get any information when a customer ports aways. It is not like a Wireless or Wireline Carrier (Verizon, Qwest,etc). |
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ChuckIL9
join:2005-11-07
Peoria, IL
 ·magicjack.com
·STANAPHONE
·Aretta Communicati..
·Nuvio
1 edit | Actually, I don't see that it matters whether his account was cancelled or not. He authorized a preffered provider to port his phone number away from Teleblend. Teleblend later ported his number back without his consent. This still would appear to be slamming, but...let the attorney general in your state decide. |
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rizzo2dial
Premium
join:2004-08-05
1 edit | reply to TBSupport1
When your company first came into existence, there was no detailed TOS listing what you state now. Additionally, as explained in the OP, there was no means of getting through to you by phone as your lines were perpetually busy since your CSR's were overwhelmed w/ signing up SR refugees. At least posters at this site claimed that that's what they were told when they got through. I was never able to get through to you by phone.
I never "e-mailed" you to cancel my account, I used your provided "ticketing system." That was the only functional means of communication I had available. If your company failed to read the ticket and/or failed to act on what was listed, that's your issue, not mine.
You were never able to charge me for service in the first place, so you should have automatically cancelled out my account for presumed "nonpayment" a long time ago.
My number was anyway ported well within 30 days of associating myself w/ TB, yet now in January 2008 it has been mysteriously ported back to you. This is SLAMMING plain and simple.
I have already found out when the port order on your end was submitted, and coincidentally it was around the same time you sent out e-mail notifications that my account was "overdue." Others in this forum received similar e-mails, so they may be in for a similar rude awakening. 
Your company's tactics are reprehensible, and slamming is illegal. For now my priority is to get my number back and out of your company's grips.
EDIT: Corrected "January 2009" to read "January 2008." |
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jay_rm
join:2002-04-12
Netville
 ·Fox Valley Internet
·ViaTalk
| reply to TBSupport1
said by TBSupport1  :blah blah blah I don't normally jump into this kind of thing, but...
You guys were spamming MY email account concerning overdue billing AND I NEVER EVEN SIGNED UP. I had Sunrocket service but I couldn't be suckered into your clutches...
I'm anxiously awaiting a slam on my old SR numbers - bring it on, I got all the right people lined up  |
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dmolavi
Premium
join:2005-04-11
Sewell, NJ
 ·Verizon FIOS
 ·Comcast
·ViaTalk
| said by jay_rm :I'm anxiously awaiting a slam on my old SR numbers - bring it on, I got all the right people lined up ditto. my number originated as a verizon landline number, ported to SR, then immediately to viatalk the day SR went under. go ahead, TB, try it....
BRING IT ON!!!!
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