ubetdsl
join:2002-12-02
Santa Rosa, CA
| reply to ubetdsl
Re: Moving DSL vs. Disconnect/Reconnect
Dane,
Thanks for the reply. I called this morning to try to speak with Lani, I explained that you had recommended her by name, but the operator would only connect me to sales. So I placed the move order with the fellow I talked to. I asked about minimizing downtime and he gave the standard three to seven days, etc. Also he told me I could only try to re-term once the new service was in place. So it seems I should have just used the member tools to move it. Anyway, thanks again for the reply. |
|
DaneJasper
Sonic.Net
Premium,VIP
join:2001-08-20
Santa Rosa, CA
clubs:
| Lani is our lead provisioner, and it's possible she was away from her desk, on the phone, out to lunch, etc. She does interact with many customers directly, and you can reach her via the receptionist. If she's unavailable, you can leave a message - or email lani@corp.sonic.net directly.
-Dane |
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