tthibodeau
join:2008-01-30
Canada
|  Cybersurf blocks vocal customers from receiving support!
3Web/CIA.com/Cybersurf have blocked my home phone number from all of their support lines!
See my online complaint for details here: »www.thesqueakywheel.com/complain···2018.cfm
Here's a snippet:
####### UPDATE - Jan 25, 2008 #######
This is how CIA.COM treats their customers:
CIA.COM has seeminly BLOCKED MY PHONE NUMBER from being able to call any support lines. If I dial #67 to keep my number private, I can now get through to the CIA.COM support lines.
I have cancelled my existing internet service with them (as of 1:48pm, Jan 25, 2008). I will update with my cancellation experience.
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####### UPDATE - Jan 24, 2008 #######
Just when I thought this company could get no worse, now you can't even reach them by phone!!!!!! All of the lines into this company are now reporting a "disconnected" tone.
Support lines:
1-866-330-9511
1-866 Get 3web (438-3932)
403-777-2000
1-877-743-8242
I've attempted to send support requests to help@cia.com without any response as well.
I also notice that my monthly rate has increased with no warning or notice (I still use the high-speed internet service).
Unbelievable... There has to be some kind of legal recourse for this atrocious non-support.
Their headquarters' fax number (403-777-2003) does seem to be working, however. Perhaps this will be the only means of sending legal action documents....
See the links at the bottom of this page for Better Business Bureau report and other people's experiences.
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