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eightyshort
@direcpc.com
| Hughesnet has terrible support even in US.
Hi Bbluenote and others,
Well, I actually got to speak to "advanced support" (just means they speak clearer English) the other night. Here are the results:
1. You have a computer problem - Really, it is less than one year old!
2. You have some type of change in the "device" (the modem) - Really, it has not moved since installed in July. I still have only one computer hooked to it.
3. You have atmospheric disturbance - Really, it is calm and crystal clear.
4. The dish is out of alignment - Really, then why at 1:13 in the morning, during sustained wind speeds of 40+ did I get 890/180? If anything would have degraded the signal, last night's Wisconsin winter snow and winds would have done it!!
Bottom line is that the server is overloaded, but he would not admit this. As we were going through the "list" of excuses, I ran a speed test. The result was 164/28 at around 5:30 pm. He did not have much to say.
Has anyone tried to drop down from the ProPlan to just Pro? Since I am not getting anywhere near 1.5, why should I pay them $20.00 extra. Maybe if enough of us did this, their bottom line might suffer.
Take care all,
Eightyshort | |
Bluenote
join:2008-01-24
Silsbee, TX
 ·HughesNet Satellit..
| Re: Corporate robots...You bet !
Eightyshort,
That sounds exactly like the conversation that I had with their 4th level of "customer support " It is as though they also have a script that they follow, and anything valid you tell them about your situation is just wasted words, their bottom line is that the problem is on your end... They would not explain what the diognostic codes I have been getting since the "upgrade". I do not know enough about them but it all started then.
I know that there is a major issue with the overcrowding as I too get speeds of 800+, but only after 10 pm CST. This lasts until approx 6 am the following morning and slowly tapers off, with the slowest being +/- 50 kbps down & 25 kbps up at around 1600 CST and slowly picking back up until 10 pm when it reaches 900+ sometimes...It just has to be overcrowding...the signal strength is above 90 and I get a cross-pol of 65 average...What else could it be?
I have at this point sent a formal complaint to the Better Business Bureau, and the Maryland Consumer Protection agency, hoping for some resolve. But I will not stop there. I may send something to our congressman.
My thoughts and my wife's are that if we downgrade, to the lower service plan, the service will suffer even more. I know the exact problem is most likely the frequency that they registered us on when we first signed on in April 07. That frequency is 1086.0 Mhz We hardly ever had any speed problems, I mean very rarely, even during peak usage times.
The 4th level support avoided all of my questions about why they switched us over to the new frequency 1216.5 Mhz,and about switching back over to 1086 Mhz, I finally cornered him and asked why it could not be done...his statement was sketchy...but in his words, it just could not be done. I honestly believe that it's just to get you hooked for the 30 day period to see how well it works, but in our case, they may have forgot about us until the "upgrade"
Hope that the phone numbers helped some, but I somehow doubt that anything will be resolved until we find their nerve spot.
Will keep you updated
Bluenote | |
clear4k
@aol.com
| I am not sure why all the fuss regarding HughesNet. We Have
HughesNet for both Home and Business as do many of our friends in the area. Download speeds are well with-in their stated numbers. If anything, at times our speeds are faster than HughesNets stated speeds? The system has never been down other than maybe once or twice but was back up with-in a few minutes. I guess I'm just lucky? | |
Bluenote
join:2008-01-24
Silsbee, TX
·HughesNet Satellit..
| clear4k
Perhaps you are one of the lucky few. I thought I was too for several months, but I made the mistake of upgrading my plan. They changed some settings ( uplink and downlink frequencies in my modem ) and it's been terrible ever since. I would suggest that if your system is working as it should and you are pleased with your speeds then try not to upgrade as they will most likely make changes in your system as they did here.
Best of luck
bluenote | |
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