said by elister:Then get ready to pay full price for those phones. Horay! Victory for the consumer! Its either get a 2 year contract and a really cool kick ass cheap phone, or no contact and a really expensive kick ass phone!
I am willing to bet that most of the people involved in the lawsuit or pissed off that they have to pay a ETF are folks who never listen to the sales rep that not only tell them about the ETF, but circle it on the paper contract they signed (my t-mobile rep was a quick talker, but highlighted all the important bits on the contract).
Occasionally I'll get people who I signed people up on promo rates, 6 months later same person calls back bitching that the price jumped up.
"Sir, I was the one who signed you up, I told you it was a promo rate, I told you how much it would cost for 6 months and how much it would cost after 6 months", Me
"I swear you never disclosed that to me!!", Customer
"No I did, I actually lose sales because I disclose too much information about the service", Me
"Are you calling me a liar!!?", Customer
"No sir, look if you want to lower the bill, we can do that by removing some all of these premium movie channels, swap the DVR for a normal cable box, lower the speed of the internet down a notch and...", Me
"..I WANT THE PRICE I WAS QUOTED!! I DEMAND TO SPEAK WITH YOUR SUPERVISOR!!", Customer
Calls like that are FAR too common.
I don't get calls like that all the time, but occasionally I do (people who I signed up calling me back). Sure there are some stupid sales reps out there who never disclose important info, but a good deal of them really do. That is unless, the customer doesn't want to hear it and wants to wrap up the call cause they're ordering from their cell phone, work, school, etc. Business accounts are far worse because you can have 2 year contracts and in that time the company has fired/hired 2-3 people who handle those bills and obviously don't know anything about what the company signed up for.
Work in a call center for 2 years, you'll end up defending these companies more often than you think. Sometimes, the customer can be wrong.
Thank you for this post, the customer is wrong so many times and in so many ways (not just with Verizon either). Not saying you have to be rude to people, but sometimes you just can't let people have whatever they want.
