Dark Fiber
Premium
join:2005-01-23
Boise, ID
 ·Clearwire
|  Re: No problems in Boise here....
I didn't mention connectivity problems, because the shoddy connectivity is not what I found despicable. Reneging on an agreement is inexcusable. My term was expressly for 24 months. After meeting my contractual obligation, the contract could have been placed into a month-to-month status, or a new agreement could have been offered. If a vendor wishes to entice me into another agreement via a discount, new hardware, or other incentives, there is nothing wrong with that. Slipping a punitive agreement in without my consent, is enough to guarantee that I will permanently discontinue use of such an provider. Trying to charge an early termination fee on an agreement I never authorized, is just bad business, and Clearwire has rightfully earned its ire.
The fact that shills like you feel the need make excuses and be abusive to wronged Clearwire customers by repeating your "should have read the contract better" mantra just further reinforces my position that Clearwire doesn't deserve customers. People grow weary of being exploited by service providers, and will actually pay more for a comparable product from a provider that actually appreciates their business. In a twist of irony, I actually pay Qwest less money for more bandwidth, more reliable connectivity and more static IPs than Clearwire can offer on their best day. Best of all, that comes without a contract, and amazingly without the abuse and incompetence that Clearwire insists upon.
A company that feels it must resort to holding it's customers captive should have no customers. That single aspect of their anti-customer behavior is what changed my mind as to whether I could even recommend Clearwire under very limited circumstances. There are no longer any situations where I could ever recommend Clearwire, and they brought it upon themselves with their own incompetence, disrespect, and I would daresay, evilness. |
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