billybobthor
join:2004-03-29
Mchenry, IL
| So far install not going good Well I ordered U-verse when I found out the it launched in my area ( Volo, IL) They came out yesterday to try to install it.
I knew there were going to be issues when between the two techs they couldnt figure out how to fish the line in from the outside.
They got to my home around noon and finally at 1:30 the line was fished through. They then went down to the box and discovered a issue with something about 2 numbers were issued or something like that, so they had to call another truck to fix that.
As they waited for that tech to come the finished hooking everything up in the house. If I remember right around 3 or so the other tech was finished outside and we plugged everything in. Got all green across the board. I had no internet and the DVR box was failing on the update.
They called in to tech support and they had 'em replace the RG. Again got green across the board, no internet, dvr still fails. So they replace the DVR unit. DVR unit finally updates, no internet still, and then DVR gives a client error. The other two boxes upstairs are failing on the update.
After spending hours on the phone. Which that alone was a mad house, both techs had their supervisors on the phone who had each other on the phone who had tier 2 on the phone who had two other departments on the phone. It was pretty funny cause both techs burnt up the battery on their ATT cell phones then they had to switch to their personal phones then somewhere along the line my house phone came in to play.
Finally at 11:05 pm yes thats right both techs left my house. I still had no TV and no internet. It is now 10:50 am and I still have no TV and no internet with ATT. I had to hook my comcast crap back up.
So far my ATT is not fun. | |
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The Dv8or
DSLReports Forums -- The Mouse House 2.0
Premium
join:2001-08-09
Danbury, CT
clubs: | Re: So far install not going good The concept is nice and the price is right... the implementation so far sucks.
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You're so vain... I bet you think this post is about you. | |
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wolverine_99
Premium
join:2004-12-07
Mckinney, TX
| It comes down to not knowing once you get into the real world. The techs can test and prep, but things will never be as perfect and easily resolved as when you are in a class learning to install the service. As they get more experienced, things will get better for others. Unfortunately for you, they are still learning. I hope it gets connected and going for you. | |
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Dennis
Premium,Mod
join:2001-01-26
Algonquin, IL | I wish they had used local employees first to iron out the kinks. I hate hearing stuff like this.... | |
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wolfep
@sbc.com
| Re: So far install not going good said by Dennis  :I wish they had used local employees first to iron out the kinks. I hate hearing stuff like this.... I am a local at&t employee (Illinois). Installation was performed on my house last week. Installation was long, but I was told to expect this..so no surprises there.
Installation at every house is going to be different as all of our houses are different. U-verse is not similar to telephone installation where at&t brings dial tone to the outside of the house. U-verse requires inside wiring (fishing cables through walls, ceilings, attics, basements, etc.).
I am very happy with the service and recommended it ...I am still getting comfortable with all the features. I also upgraded my internet speed and am amazed!
Contact me privately if you have questions (tiz10034-1@yahoo.com) | |
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gdm
Premium,MVM
join:2001-06-15
Mchenry, IL
clubs: | Re: So far install not going good What did you upgrade your speed to the 10/1.5 and what county are you in? | |
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wolfep
@sbc.com
| Re: So far install not going good said by gdm :What did you upgrade your speed to the 10/1.5 and what county are you in? I upgraded my internet to 3.0. I did so because my desktop PC was old (Windows 2000..installed over Win98) and was not pleased with the speed of downloads. Amazing how much quicker it really is. Subsequently I bought a new PC (Vista Home Edition Profesional).
After the upgrade I was also extremely pleased with the speed of my wireless connection (laptop). I'm in Crystal Lake (McHenry County). | |
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DSL12steps
join:2001-12-24
| They are "local", just newbies like you and I once were. Remember all the good times you and I and Rick had trying to troubleshoot NIC's and 5861's back in the day?
Ahh, the good 'ol days. On a side note, I see mandatory overtime rearing it's ugly head this spring. The McHenry techs have been overwhelmed cleaning up the U-verse guys' messes. | |
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DSL12steps
join:2001-12-24
| They should be sending out reg install techs with the U-verse guys. You can tell them by the trucks they drive. All (40) of the ones in our area are F150's with tall caps on them. I remember the 3+ hour DSL installs when we were doing dry loops. Had to run IW and install NIC's and deal with obsolete win95 and 98. These guys are in a worse situation due to the amount of work involved. Some of the managers have never been in the field or even see a piece of IW until they were trained.
Dennis; do you know who the area manager is for the U-verse guys? I do!! | |
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billybobthor
join:2004-03-29
Mchenry, IL
| Well they sent out another tech today. HEHE before he got to my house I had dial tone. He has left and now I still have no TV, no internet, and now no dial tone. On the phone with customer care due to the fact the tech left with out telling me what the heck is going on for tomorrow.
They are suppose to be coming back out but he couldnt get through to dispatch. I am requesting that a supervisor comes out on the job as well. I just hope the sups are not new like the techs are. This is getting very very annoying.
I am the first in my area to get this and all my neighbors are waiting for the yay or nay before they order. LOL trying to hold off on scaring them away. Although there is that couple down the street that dont clean up their dog crap, maybe ill call them and tell them to hurry up and order! | |
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OSUGoose
join:2007-12-27
Columbus, OH
clubs: | Re: So far install not going good i would be calling your local regs and franchise authority to tell them how this is going, even write a letter to ceo office. somthing will come ur way for the trouble, u just need to scream loud enough | |
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billybobthor
join:2004-03-29
Mchenry, IL | Oh ya trust me Ill be making calls. The tech and his supervisor are suppose to be here tomorrow between 8-10a So I am gonna wait and see what happens tomorrow on it | |
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ztmike
Mark for moderation
Premium
join:2001-08-02
Michigan City, IN
1 edit | Re: So far install not going good I think with every new service will come troubled installs, Verizon had the same trouble with FiOS during its early years.
I would however be asking for credit on your uverse account for every day that its not working. | |
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billybobthor
join:2004-03-29
Mchenry, IL | well they were suppose to be here between 8-10 today now they are not coming til 12-2 lol oh how i love wasting my day waiting on installers  | |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE
1 edit | Re: So far install not going good Between this and FIOS TV - it's like noone has a clue what they are doing. | |
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billybobthor
join:2004-03-29
Mchenry, IL
1 edit | Well good news I am fully up and running, well sort of. The issue was somehow in the system my order duplicated a few times and it took tier 2 awhile to get that all sorted out.
I do have one bad set top box that refuses to take the update so they are sending someone out tomorrow to replace it ( Ya I am a ass for making em come on superbowl Sunday hehe)
My only other issue none of my other two working TVS can not access the on damand for stuff like HBO, Showtime, etc.
But other then that seems to be good. The supervisor that came out today will be talking to sales about credits to the account for all the mishaps. | |
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gdm
Premium,MVM
join:2001-06-15
Mchenry, IL
clubs: | Re: So far install not going good Glad to hear you got up sort of  . | |
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drum303
@sbcglobal.net
| I had my install today. The install tech called and came out an hour early (fine with me), but there were problems from the start. I had no dial tone in the house but it was previously wired. The tech was unable to get a trace on the wire and ended up having to run a new wire outside the building. A level 2 tech had to come out and put up a new box outside the building for the run. It all works fine but the install took six hours. The tech was good but smelled like a homeless person. | |
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Dennis
Premium,Mod
join:2001-01-26
Algonquin, IL | Do we need a sticky that says "Warning: If Uverse is new to your region, please expect at least a 2 day window for complete installation due to this being...well new" | |
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apeface
join:2000-09-16
Mckinney, TX | Re: So far install not going good Thing is, it isn't that new anymore. We have launched how many markets now? This sort of stuff should have started to slow down and disappear by now. | |
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MarkyD
Premium
join:2002-08-20
Oklahoma City, OK
clubs:
 ·Cox HSI
| Re: So far install not going good said by apeface :Thing is, it isn't that new anymore. We have launched how many markets now? This sort of stuff should have started to slow down and disappear by now. True. I'm sad to see that more and more people are experiencing the multiple-days-till-it-works install. | |
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cfm117
join:2004-02-13
Woodland Hills, CA | Its new for that area, and new areas hire new installers. So, a guy doing Uverse in Texas for a year will have alot more exp than a tech in an area that was just heated up a few weeks ago. | |
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billybobthor
join:2004-03-29
Mchenry, IL
| Well I actually left my third box on all night and at some point it took the uploads so it is working now. Also this morning they fixed my VOD issue with the movie channels. The only bummer is they dont offer the local VOD like comcrap did.
So now I am off to cancel my comcast woohooo. I also update in a day or so when I find out what ATT is going to do for the install problems. | |
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billybobthor
join:2004-03-29
Mchenry, IL
| Well I am still waiting on the manager that came here on Saturday to call in to Uverse to let them know what went on at te house. I called him today and left him a message so he doesnt forget about me.
Other issues I had during the install which I didnt put in my other posts where;
The techs left thier blue booties thrown outside my front door in the snow.
They did not seal the hole on the outside of my house. The first techs very poorly installed the new jack inside the house.
The second tech that was going to replace the jack just left wires dangling from my wall when he left.
They left various tool parts, wiring parts and such laying around the house after they left.
They left the orginal equipment (the ATT boxes they had to swap out) laying around my house along with the new equipment for all three days.
They never disconnected my comcast lines fully from service.
Also I just upgraded to the 10/1.5 service and I am waiting on that to pop in. more speed? yes please.... | |
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billybobthor
join:2004-03-29
Mchenry, IL | new speed just kicked in
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billybobthor
join:2004-03-29
Mchenry, IL | just a final update. I got about $160 in credits for the install issues. And that is in addition to the first month free and the 100 cash back. So I am happy with it. | |
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