cfm117
join:2004-02-13
Woodland Hills, CA | reply to apeface
Re: So far install not going good
Its new for that area, and new areas hire new installers. So, a guy doing Uverse in Texas for a year will have alot more exp than a tech in an area that was just heated up a few weeks ago. |
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billybobthor
join:2004-03-29
Mchenry, IL | reply to billybobthor
just a final update. I got about $160 in credits for the install issues. And that is in addition to the first month free and the 100 cash back. So I am happy with it. |
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billybobthor
join:2004-03-29
Mchenry, IL | reply to billybobthor
new speed just kicked in
 |
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billybobthor
join:2004-03-29
Mchenry, IL
| reply to billybobthor
Well I am still waiting on the manager that came here on Saturday to call in to Uverse to let them know what went on at te house. I called him today and left him a message so he doesnt forget about me.
Other issues I had during the install which I didnt put in my other posts where;
The techs left thier blue booties thrown outside my front door in the snow.
They did not seal the hole on the outside of my house. The first techs very poorly installed the new jack inside the house.
The second tech that was going to replace the jack just left wires dangling from my wall when he left.
They left various tool parts, wiring parts and such laying around the house after they left.
They left the orginal equipment (the ATT boxes they had to swap out) laying around my house along with the new equipment for all three days.
They never disconnected my comcast lines fully from service.
Also I just upgraded to the 10/1.5 service and I am waiting on that to pop in. more speed? yes please.... |
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wolfep
@sbc.com
| reply to gdm
said by gdm  :What did you upgrade your speed to the 10/1.5 and what county are you in? I upgraded my internet to 3.0. I did so because my desktop PC was old (Windows 2000..installed over Win98) and was not pleased with the speed of downloads. Amazing how much quicker it really is. Subsequently I bought a new PC (Vista Home Edition Profesional).
After the upgrade I was also extremely pleased with the speed of my wireless connection (laptop). I'm in Crystal Lake (McHenry County). |
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gdm
Premium,MVM
join:2001-06-15
Mchenry, IL
clubs: | reply to wolfep
What did you upgrade your speed to the 10/1.5 and what county are you in? |
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wolfep
@sbc.com
| reply to Dennis
said by Dennis :I wish they had used local employees first to iron out the kinks. I hate hearing stuff like this.... I am a local at&t employee (Illinois). Installation was performed on my house last week. Installation was long, but I was told to expect this..so no surprises there.
Installation at every house is going to be different as all of our houses are different. U-verse is not similar to telephone installation where at&t brings dial tone to the outside of the house. U-verse requires inside wiring (fishing cables through walls, ceilings, attics, basements, etc.).
I am very happy with the service and recommended it ...I am still getting comfortable with all the features. I also upgraded my internet speed and am amazed!
Contact me privately if you have questions (tiz10034-1@yahoo.com) |
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Dennis
Premium,Mod
join:2001-01-26
Algonquin, IL
 ·AT&T Yahoo
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Chicago
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| reply to MarkyD
I didn't mean to OT this thread, but I'd love to discuss this further...
It is new up here in IL....so from a customer perspective it's a new service. Aside from building the VRADS and routers (which is the part they should have down since they're all in TX) the actual real world install's will always be rough in a new market.
--
My Blog. Because I desperately need the acknowledgement of others.
Hey! We spit out a kid! |
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MarkyD
Premium
join:2002-08-20
Oklahoma City, OK
clubs:
 ·Cox HSI
| reply to apeface
said by apeface :Thing is, it isn't that new anymore. We have launched how many markets now? This sort of stuff should have started to slow down and disappear by now. True. I'm sad to see that more and more people are experiencing the multiple-days-till-it-works install. |
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apeface
join:2000-09-16
Mckinney, TX | reply to Dennis
Thing is, it isn't that new anymore. We have launched how many markets now? This sort of stuff should have started to slow down and disappear by now. |
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billybobthor
join:2004-03-29
Mchenry, IL
| reply to billybobthor
Well I actually left my third box on all night and at some point it took the uploads so it is working now. Also this morning they fixed my VOD issue with the movie channels. The only bummer is they dont offer the local VOD like comcrap did.
So now I am off to cancel my comcast woohooo. I also update in a day or so when I find out what ATT is going to do for the install problems. |
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Dennis
Premium,Mod
join:2001-01-26
Algonquin, IL | reply to billybobthor
Do we need a sticky that says "Warning: If Uverse is new to your region, please expect at least a 2 day window for complete installation due to this being...well new" |
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drum303
@sbcglobal.net
| reply to billybobthor
I had my install today. The install tech called and came out an hour early (fine with me), but there were problems from the start. I had no dial tone in the house but it was previously wired. The tech was unable to get a trace on the wire and ended up having to run a new wire outside the building. A level 2 tech had to come out and put up a new box outside the building for the run. It all works fine but the install took six hours. The tech was good but smelled like a homeless person. |
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gdm
Premium,MVM
join:2001-06-15
Mchenry, IL
clubs: | reply to billybobthor
Glad to hear you got up sort of  . |
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billybobthor
join:2004-03-29
Mchenry, IL
1 edit | reply to billybobthor
Well good news I am fully up and running, well sort of. The issue was somehow in the system my order duplicated a few times and it took tier 2 awhile to get that all sorted out.
I do have one bad set top box that refuses to take the update so they are sending someone out tomorrow to replace it ( Ya I am a ass for making em come on superbowl Sunday hehe)
My only other issue none of my other two working TVS can not access the on damand for stuff like HBO, Showtime, etc.
But other then that seems to be good. The supervisor that came out today will be talking to sales about credits to the account for all the mishaps. |
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Dennis
Premium,Mod
join:2001-01-26
Algonquin, IL
·AT&T Yahoo
Host:
Chicago
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| reply to JeepMatt
said by JeepMatt :what an f'ing cluster F... Between this and FIOS TV - it's like noone has an f'ing clue what they are doing. That's what they said about DSL 8 years ago....new tech has it's growing pains.
--
My Blog. Because I desperately need the acknowledgement of others.
Hey! We spit out a kid! |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE
1 edit | reply to billybobthor
Between this and FIOS TV - it's like noone has a clue what they are doing. |
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billybobthor
join:2004-03-29
Mchenry, IL | reply to billybobthor
well they were suppose to be here between 8-10 today now they are not coming til 12-2 lol oh how i love wasting my day waiting on installers  |
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ztmike
Mark for moderation
Premium
join:2001-08-02
Michigan City, IN
1 edit | reply to billybobthor
I think with every new service will come troubled installs, Verizon had the same trouble with FiOS during its early years.
I would however be asking for credit on your uverse account for every day that its not working. |
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billybobthor
join:2004-03-29
Mchenry, IL | reply to billybobthor
Oh ya trust me Ill be making calls. The tech and his supervisor are suppose to be here tomorrow between 8-10a So I am gonna wait and see what happens tomorrow on it |
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