The date for the switch hasn’t been announced yet but residents anticipating the problem are not pleased.

The change may be catching some customers off guard.

“I didn’t know that was going to happen,” said Lance Adams of Springfield, an Insight broadband customer. “I would rather it not happen.”

Adams said his family has had to change e-mail addresses before, when they switched from dial-up to broadband access, and found the process inconvenient.

Cheryl Wise of Springfield said she knew Comcast had bought the Insight systems but hadn’t thought about a change in e-mail address.

“It is probably going to be inconvenient, but it’s something that can be dealt with,” she said.

said by TKJunkMail :

The sun coming up in the morning catches some people off guard. But other than 2 people in the story saying it might be inconvenient, I see no big Insight complaints like the BBR story claims.

And no complaints in the Comcast forum thread linked to in the above story either:
»Insight to Comcast Customer Transition, over here!