madmaxinnc
@direcpc.com
|  Upgrading to the HN7000S
Spent a good part of this afternoon connecting my newly upgraded modem (HN7000S) and having to call tech support in India after the install CD failed to complete the registration process.
I ended up reading this forum after searching for info on how to download the "lccu" utility, which I had previously read somewhere was a requirement for networked computers going through the HN7000S. Although I wouldn't normally scroll through a whole page of forum entries, I did this time, if only to see if someone mentioned the lccu utility.
I was surprised at the abundance of negative experiences I read about. My experience this afternoon was not negative. Tech support was very helpful, took me right to the appropriate starting point for my problem, and stayed with me through each step of the process to completion. Although my techie was Indian, her English was better than mine, if perhaps a bit fast.
Once my primary PC was completed and I was able to surf, I continued with the hard copy manual that came with the upgrade and resumed with the "Reconfiguring your network" on page 58. It appeared I was going to have to do some reconfiguring of the router and the network...not a task I was looking forward to.
But, a highly unusual and infrequent burst of genius came over me. I decided to unplug my Linkysys router for the standard 3 minute reboot period. After plugging it back in, I first checked the primary PC. No problem surfing. I then checked the networked secondary PC. No problem surfing. I finally checked the wireless laptop. No problem surfing. And no need to go through any router or network reconfiguration.
I noticed that many of the complaints on the forum have to do with upload/download speeds. I've run several checks since installing the HN7000S and had the following results:
Saturday:
4:00 pm: average of 5 tests was 602 down and 24 up.
5:30 pm: average was 809 down and 66 up.
These numbers sound a little better than those I saw in this forum, but I am somewhat disappointed they are so much lower than the advertised numbers. Obviously a bait-and-switch. But not much different than the marketing campaigns of any other corporation. |
