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eightyshort
@direcpc.com
| Best of luck with the upgrade
Hello Madmaxinnc,
I truly hope that things go better for you. If you notice the recent dialogue between Bbluenote and myself, you will see that neither of us has received anywhere near the speeds that are advertised. You did your test on Saturday, where there may be a little less traffic.
Here are my results over the last few days. Notice that at the most convienient times (between 9:00am and 11:00pm), the download speed is terrible. At 2:00am, when most people are sleeping, the speed is at least respectable.
February 2nd, 04:41PM - 381/13 kbps
February 2nd, 12:41AM - 773/37 kbps
February 1st, 10:58PM - 294/19 kbps
February 1st, 06:39PM - 297/14 kbps
February 1st, 08:38AM - 839/26 kbps
January 31st, 05:02PM - 276/10 kbps
January 31st, 12:52PM - 394/19 kbps
January 31st, 08:45AM - 883/33 kbps
January 31st, 12:54AM - 669/20 kbps
January 30th, 10:28PM - 106/10 kbps
January 30th, 03:31PM - 253/18 kbps
January 30th, 02:43AM - 895/143 kbps
January 30th, 02:11AM - 840/90 kbps
January 29th, 06:29PM - 166/8 kbps
January 28th, 11:00PM - 167/24 kbps
January 28th, 05:12PM - 194/14 kbps
January 28th, 04:44PM - 162/8 kbps
January 28th, 04:39PM - 17/35 kbps
It would be a big help to me, and others, if you would run a speed test a few times a day. I am trying to build a case so that I can get to speak to a "higher" level technician.
My service too was lighning fast, but after the trial period, it has never been the same.
Honestly, I hope it works for you.
Eightyshort | |
Vegaroad
@direcpc.com
| Re: Slow speeds - In level 4 limbo
I am having the same problem with speed - up - down - all over the place but no readings close to what I am suppose to have. I too am keeping daily notes - I talk to them more than my family! And every time the say they make a change it is again two business days before a call back NOT!
I am really tired and am trying to find a way to bring a really good case against them. Been doing speed tests, have had my site ID changed 4 times through reregistration - big fat waste of time - no satifaction. And yes ROBOTS - except I think robots outdo hughesnet tech support in personality department Geez Can anyone help us? | |
TracyJ
join:2008-02-21
Parker, AZ | reply to eightyshort
Re: Best of luck with the upgrade
Hello folks;
I am in HughesNet "hell" myself; you can read my long and weekly updated story here: »ripoffreport.com/reports/0/308/R···8652.htm | |
rjtchris
|  reply to Vegaroad
Re: Slow speeds - In level 4 limbo
There is hope, but perhaps not complete satisfaction. Long story short, my DL speed between 4:00 pm and midnight was 1/7 the speed I had for several years. Customer support was useless. Filed a BBB complaint. Received a call from Executive Customer Care in the office of the president. Customer care rep tied in a tech guy located in Florida. They tried to give me the standard line about traffic and speeds not guaranteed. I refused to listened, insisted on the step function nature of the speed change and that the speeds I got were ½ the FCC definition of broadband. I’m paying for broadband service but was not receiving broadband speeds. I was told the traffic on my satellite (SM5) was not an issue so the throttling of the speed must be at the NOC.
They wanted to send a HW7000 modem to replace my DW7000 modem and send someone to repoint my dish. I refused this even though the modem and repoint would have cost me nothing because they wanted me to commit to another 15 or 18 months of service. They gave me a 1 month credit on my bill, upgraded me to the Pro plan at the Home plan price for 3 months and moved me to a different location (whatever that means I don’t know). Was told that different location could affect speed.
Result, from 4:00 to midnight my DL speeds are between 700 and 900. I will accept this for now but in the meantime I am looking into a switch to Verizon wireless Broadband Access which I just learned was in my area.
FILE A BBB COMPLAINT SND THEN HOLD YOUR GROUND!!!!!! | |
urgh
@direcpc.com | reply to TracyJ
Re: Best of luck with the upgrade
This is all too familiar. So many of us are going through this. Class action lawsuit time. | |
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