1 edit | No HD Boxes Verizon has privately announced they have no HD boxes to give new or existing customers. This includes ALL HD boxes MRDVR or HD DVR's. All sales teams have been advised of this. If a customer wants an HD box, they must wait till March 10. In the mean time they can get a free STB and and HD will be mailed, when it is available. I am posting undercover from another location because Verizon does monitor this site and I can not reveal myself. |
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| Re: Ho HD Boxes Sorry for the TYPO NO HD Boxes |
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 frankpf3verizon.net
join:2007-08-09
Huntington Station, NY | reply to Inside Fios
When is the IMG getting patched next? |
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kes601
join:2007-04-14
Virginia Beach, VA | reply to Inside Fios
This has been discussed in depth in another thread, but thanks for confirming it.
Also, while this does affect Vz customers, it is Motorola's fault in the end for not producing enough boxes, as it is affecting cable companies that use boxes from Motorola as well. |
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frankpf3verizon.net
join:2007-08-09
Huntington Station, NY | Can we believe this anon poster? So if my HD box craps out, I am stuck with an SD one? |
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 aaronwtPremium
join:2004-11-07
Woodbridge, VA | reply to Inside Fios
They need to push the people toward getting a TiVo HD box. It is much, much better than the Motorola box anyway. |
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frankpf3verizon.net
join:2007-08-09
Huntington Station, NY | They should allow people who do purchase a Tivo, free cable cards until the motorola boxes become available. |
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aaronwtPremium
join:2004-11-07
Woodbridge, VA Reviews:
 ·Verizon FiOS
| said by frankpf3:They should allow people who do purchase a Tivo, free cable cards until the motorola boxes become available. Even better! |
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kes601
join:2007-04-14
Virginia Beach, VA | reply to frankpf3
My guess is they have enough in reserve to replace any that may break, but are not giving out new ones. But, again, only a guess. |
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| reply to kes601
said by kes601:Also, while this does affect Vz customers, it is Motorola's fault in the end for not producing enough boxes, as it is affecting cable companies that use boxes from Motorola as well. As I mentioned in the other thread, this "It's Morotola's Fault" excuse hardly matters. It's Verizon I'm paying. Verizon should have been prepared.
Vendor problems occur in business. Consumer-based companies are judged on how much those problems are allowed to effect the paying customer.
A month an a half with NO HD for new customers from a company that pushes and pushes how technologically advanced it is and specifically pushes the HD quality? That's a disaster. |
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ENFiOS
join:2007-11-09
MontCo PA | reply to Inside Fios
Welcome to last Friday! Deja vu |
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Reviews:
 ·Cox HSI
| reply to frankpf3
Frank:
The anonposter is correct. There is a shortage of HD boxes from Feb. 1st to March 10th. The instructions to the techs are that whatever DVR boxes we have (and the release only said the shortage would be on the DVR's, but we have been told it pertains to the HD boxes also) is we are to try and preserve them on our truck for repair calls, and not to 'upsell' (i.e. order calls for SD box and customer wants an HD once we get there) on installs.
We are also trying to get the boxes in our service centers here in RI released to the field; this requires a request to the PUC, as they stated as part of our franchise agreement was we had to maintain a seed stock in the centers. No new service orders are being written for these boxes until the shortage ends.
John Loesch |
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frankpf3verizon.net
join:2007-08-09
Huntington Station, NY | reply to ENFiOS
What do you mean by last Friday? I agree with Knarf, Verizon pushes all these key points, but they can't support it with a simple HD box avaialable? Sad.
I consider this my gut check year with them. By the end of 2008, I'll make a judgement to stay with them or not based on HD available, stability of the IMG, VOD improvements, price. |
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frankpf3verizon.net
join:2007-08-09
Huntington Station, NY | reply to FFJOHNL312
So explain this, is it Verizon's fault for not ordering enough or Motorola's for not producing enough? |
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| reply to Inside Fios
Personally, I find it funny a VZ inside person posts from a lightpath (Cablevision) connection, LOL! Based on another thread and now this, it does seem to be pretty accurate though that VZ is out of HD boxes.
Has anyone heard any news on the RFP they put out for a huge order of new boxes last year? Never heard any news on that.
»www.lightreading.com/document.as···site=cdn
Not sure if that RFP has anything to do with the shortage as they switch vendors or not. |
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Reviews:
·Cox HSI
| reply to frankpf3
Re: No HD Boxes Frank:
I try to maintain the attitude that it's nobody's fault, demand just outstripped supply.
An example: We just opened up to two more 'service areas' here in RI on January 6th to sell the video product. The announcement about this happening occured shortly after Xmas. The potential households we opened up to with these areas numbered close to 150,000.
So, what to do? We have about 1-1/2 weeks to order X number of set top boxes. What if not all of the customers decide they don't want to go with us. Now we're stuck with inventory that does us no good sitting on a shelf somewhere. No return on the investment. We order based on anticpated demand. We can't not sell the product to someone just because we don't have the materials to do the job.
Not the best solution, but it happened.
John |
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kes601
join:2007-04-14
Virginia Beach, VA | reply to knarf829
Re: Ho HD Boxes said by knarf829:said by kes601:Also, while this does affect Vz customers, it is Motorola's fault in the end for not producing enough boxes, as it is affecting cable companies that use boxes from Motorola as well. As I mentioned in the other thread, this "It's Morotola's Fault" excuse hardly matters. It's Verizon I'm paying. Verizon should have been prepared. So, you are saying Motorola should have no blame in the matter when they are the ultimate cause of the shortage for multiple companies? |
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 GeekNJPremium
join:2000-09-23
Waldwick, NJ
1 edit | reply to frankpf3
said by frankpf3:So explain this, is it Verizon's fault for not ordering enough or Motorola's for not producing enough? Yes. 
Most companies will likely create a contract for the relationship such as what Verizon and Motorola has. Verizon (most any company) would, as much as possible, like to go to "on demand" with their suppliers as long as they are confident those suppliers can deliver. That way Verizon doesn't need to pay for product it is storing and provide storage space for the product.
"On demand" has been around for a very long time. It's what helps companies not get stuck with 2 million pink "widgets" when they needed 100k pink and 1.9 million blue "widgets". It better allows them to react to changes faster. It also causes issues like this like there has been with other
There's probably contractual issues that will arise with Motorola unable to fulfill demand if that is indeed the case. I don't know if Verizon can source the products from multiple vendors which is something most companies would try to do in order to cover their butts in situations like this as well as a bit more competitive pricing with two or more vendors.
Not like there is anything you can do about as a customer. Maybe if there's a box on eBay, they'd activate it for you 
Edit: spelling, valid but invalid. Sort of like who is to blame.
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frankpf3verizon.net
join:2007-08-09
Huntington Station, NY | reply to FFJOHNL312
Re: No HD Boxes Between the IMG fiasco that went on, the shortage of HD boxes, their HD content being behind other providers, they better get their act together quick, otherwise they will be losing that amount of people! |
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DMS1
join:2005-04-06
Carrollton, TX | reply to kes601
Re: Ho HD Boxes said by kes601:So, you are saying Motorola should have no blame in the matter when they are the ultimate cause of the shortage for multiple companies? It depends entirely on what Verizon and Motorola had agreed. If Motorola failed to ship product in the volumes and timeframe that they had agreed to then it's its fault. If Verizon failed to plan properly and suddenly increased its requirements then it is its fault. The fact that multiple providers are affected would tend to suggest the former, but it could be that all the providers simply failed to predict a sudden increase in HD deployment. |
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