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Forums » US Telco Support » Verizon » Verizon FIOS TV » No HD Boxes
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RWoods
Premium,MVM
join:2001-08-07
Rye, NY
clubs:

reply to Inside Fios
Re: No HD Boxes

Found out my local Verizon FiOS store had HD boxes in. Drove over there to pick one up only to be told I needed a confirmation #. I asked how I could get a confirmation #, and was told I had to call customer service. He then told me customer service had stop answering the phone because they were too busy.

So basically I haven't been able to get an HDTV box for 2 months because none have been available. Now they have some available but I can't get one because I don't have an order confirmation #, which I can't get because the people at the customer service center decided they don't want to do their job.

Verizon has the worst customer service I have ever dealt with. They make Cablevision look customer-centric.
to forum · permalink · · 2008-03-29 13:25:39 · Reply to this


bobc2112

join:2004-01-04
Middletown, NJ
·Verizon FIOS Digit..
·Verizon FIOS
·Vonage

reply to bobc2112
said by bobc2112 See Profile :

Any updates on this? I did order a new HD STB via Encore and the very nice women said that there is a slight wait, she said 3/31 is the date I should expect. Does this seem right, are boxes actually being delivered?

Got the confirmation that the Box was scheduled for Monday as promised, so at least they are keeping their word.
to forum · permalink · · 2008-03-29 16:16:43 · Reply to this
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