frankpf3
verizon.net
join:2007-08-09
Huntington Station, NY | reply to GeekNJ
Re: Ho HD Boxes
You think they would temporarily roll out Tivos. Boy, would that cause a riot!!!!!  |
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knarf829
join:2007-06-02
| reply to kes601
said by kes601  :said by knarf829 :said by kes601 :Also, while this does affect Vz customers, it is Motorola's fault in the end for not producing enough boxes, as it is affecting cable companies that use boxes from Motorola as well. As I mentioned in the other thread, this "It's Morotola's Fault" excuse hardly matters. It's Verizon I'm paying. Verizon should have been prepared. So, you are saying Motorola should have no blame in the matter when they are the ultimate cause of the shortage for multiple companies? I am saying that people pay Verizon and the Motorola issue is really WGAS for most users.
The apologists have indicated that the reason is Verizon didn't want to fork out the money for unused stock (i.e. fork out the money for assured customer satisfaction). That points to Verizon upping the requirement and then pointing the finger at Motorola for not being able to meet the new (unrealistic) requirement.
But either way, in the end it's Verizon who is responsible for maintaining customer satisfaction among Verizon customers. If they fail at that, they deserve the blame period. |
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DMS1
join:2005-04-06
Carrollton, TX
| reply to Inside Fios
It's a shame that Verizon (and other cable companies) can't (or don't) adopt the DirecTV model whereby multiple manufacturers produce compatible hardware to the same spec and everything is branded as "DirecTV". The only way to identify the manufacturer is by a code tacked onto the end of the model number on the labeling and diagnostic screen. This virtually-anonymous multiple sourcing goes a long way to ensuring continuity of supplies should one manufacturer run into problems. It also protects the actual manufacturer from blame that they don't deserve. For example, how many posts here talk about "the piece of crap Motorola DVR ..." when they are really complaining about the Verizon-added software. |
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Rattler
join:2001-04-13
Havertown, PA
 ·Verizon Online DSL
 ·Verizon FIOS
| reply to Inside Fios
Re: No HD Boxes
My daughter is supposed to have a FiOS-TV install tomorrow (already has phone and internet). She called VZN yesterday and they confirmed that the HD boxes were not available but her installation IS on schedule and they would supply an SD box until HDs were available. Didn't say anything about the SD box being free though.
The thing that's in the back of my mind is that VZN has an earned reputation for messing up their normal billings; can you imagine the nightmare this will be for new installs??? Wait'll you see the thread(s) about that in the next couple months! 
I'll be there for the installation and will post back about what actually was delivered. It'll also be interesting to see what happens with my completely new installation scheduled for the 02/14.
--
Never raise your hands to your kids. It leaves your groin unprotected. -- Red Buttons |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE | Rattler-
WOW. That is huge. My co-worker, who's set for install next Tuesday in DE, will be furious. All he has is HD TV's in his house.
--
"ONE team - ONE city - ONE dream!!" |
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matcarl
join:2007-03-09
Franklin Square, NY | Jeep, now you can tell him "I told you not to get it"  |
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frankpf3
verizon.net
join:2007-08-09
Huntington Station, NY | reply to Inside Fios
Re: Ho HD Boxes
if you guys take a look, they pulled the HD-DVR from the Verizon my account site. Probably because of this. |
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rocknroar1
join:2007-04-25
Morrisville, PA | reply to Inside Fios
This isn't the first time. I had comcast a few years ago and they had a shortage as well. Then when they got them back in they would only allow one per household. |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE
·Verizon FIOS
| reply to matcarl
Re: No HD Boxes
Mat-
I just showed him this thread. 
I told him just to keep his install date - and at least get his phone and DSL moved over to FIOS (He said he's on a crappy copper pair - and gets alot of noise and DSL drops). And then, if next week they still don't have HD Boxes, he might tell them to hold off on the TV install until they do.
--
"ONE team - ONE city - ONE dream!!" |
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MichaelWacey
OwlSaver
Premium
join:2005-01-30
Berwyn, PA
·Verizon FIOS
 ·Comcast
| reply to Inside Fios
Re: Ho HD Boxes
IMO, this is a result of the "Cable" industry requiring the use of Set Top boxes. Since the "Cable" company then controls the sourcing, shortages like this can crop up. I would rather see Consumer Electronics companies such as Panasonic and Sony provide all the hardware. Tru2Way may get us there, but I am not holding my breath. |
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Inside Fios
@lightpath.net
| reply to Inside Fios
I must tell you that I am not proud to reveal this. But I felt it is important to inform. I am at a business that obviously has lightpath. Anyone who has not been installed as of yet, will NOT get an HD box of any kind. After 3/10 supposedly all will be ok. Also the Movie package or HBO and a DVR for $20 is over as well. I do know you can now get Std DVR's and Digital adaptors as well. The STB's are going to $5.99 next month so some may want the smaller boxes which are $3.99. |
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frankpf3
verizon.net
join:2007-08-09
Huntington Station, NY | Owe ye great anon poster, where is our IMG patch!!!! |
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jvanbrecht
join:2007-01-08
Bowie, MD
| reply to GeekNJ
said by GeekNJ : I don't know if Verizon can source the products from multiple vendors which is something most companies would try to do in order to cover their butts in situations like this as well as a bit more competitive pricing with two or more vendors. This is something that Moto should be doing as a manufacturer. The service provider (in this case Verizon) cannot really source from multiple locations unless what they are sourcing is reference based (similair to Nvidia graphics cards, they have a reference board which others like evga and such take and modify, but they are essentially the same card) and many different manufacturers make similair devices that could utilize the same support contracts, so you do not have to train people on 500 different models.
So yes, this is technically Motos fault for not sourcing enough manufacturers to build their products.
But, as an end user, my contract is with Verizon, not Moto, so in that aspect it is Verizons fault for not being able to keep up. |
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DMS1
join:2005-04-06
Carrollton, TX
| said by jvanbrecht :So yes, this is technically Motos fault for not sourcing enough manufacturers to build their products. Motorola builds all its products itself. |
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Digger262
@ameritech.net
| reply to jvanbrecht
said by jvanbrecht :said by GeekNJ : I don't know if Verizon can source the products from multiple vendors which is something most companies would try to do in order to cover their butts in situations like this as well as a bit more competitive pricing with two or more vendors. This is something that Moto should be doing as a manufacturer. The service provider (in this case Verizon) cannot really source from multiple locations unless what they are sourcing is reference based (similair to Nvidia graphics cards, they have a reference board which others like evga and such take and modify, but they are essentially the same card) and many different manufacturers make similair devices that could utilize the same support contracts, so you do not have to train people on 500 different models. So yes, this is technically Motos fault for not sourcing enough manufacturers to build their products. But, as an end user, my contract is with Verizon, not Moto, so in that aspect it is Verizons fault for not being able to keep up. Of course Verizon can do this. DTV does it with their boxes. This is VERY common in many industries to prevent exactly this type of thing from happening. This is VZs fault, plain and simple. |
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pvc00
join:2001-03-10
Hampton, VA
| reply to Inside Fios
Re: No HD Boxes
OK ,here's what I heard last friday feb 1st.. My supervisor was told that the forecasted amount of HDDVR's was lower than STD DVR's. I guess the bean counters were off by a few million.. By the way I have 3 HDDVR's on my van and only use them for trouble calls now. We are currently using up our stock of refurbished HDDVR's. |
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knarf829
join:2007-06-02 | Sure sounds like Motorola's fault.  |
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JPL
Premium
join:2007-04-04
West Chester, PA
·Verizon FIOS
| reply to Digger262
Re: Ho HD Boxes
said by Digger262 :said by jvanbrecht :said by GeekNJ : I don't know if Verizon can source the products from multiple vendors which is something most companies would try to do in order to cover their butts in situations like this as well as a bit more competitive pricing with two or more vendors. This is something that Moto should be doing as a manufacturer. The service provider (in this case Verizon) cannot really source from multiple locations unless what they are sourcing is reference based (similair to Nvidia graphics cards, they have a reference board which others like evga and such take and modify, but they are essentially the same card) and many different manufacturers make similair devices that could utilize the same support contracts, so you do not have to train people on 500 different models. So yes, this is technically Motos fault for not sourcing enough manufacturers to build their products. But, as an end user, my contract is with Verizon, not Moto, so in that aspect it is Verizons fault for not being able to keep up. Of course Verizon can do this. DTV does it with their boxes. This is VERY common in many industries to prevent exactly this type of thing from happening. This is VZs fault, plain and simple. Yeah, DirecTV is doing this, but it's not the same situation. DirecTV commissioned the creation of those boxes. That's not the case with the boxes that verizon is using - those are boxes they're using off the shelf, as it were. I know that Verizon put an RFP out there for a new box. When they do that, they can structure the contract such that multiple suppliers are used. But for Verizon to do it now, they would have to find totally different boxes, that are speced totally differently. With DirecTV, all the specs are similar - or similar enough so that they can get away with having three different manufacturers. |
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bicker
join:2007-05-10
Burlington, MA | reply to DMS1
Blame is not only irrelevant, but probably off-target. |
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guppy_fish
Premium
join:2003-12-09
Lakeland, FL
·Verizon FIOS
| reply to Inside Fios
Re: No HD Boxes
Well the stuff is probably made in china anyways ... maybe the wacky weather in china ( snow ) plus the inherent delays in getting from there to here are making the perfect storm
Every business runs into shortages when demand out strips forcasts. |
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