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matcarl

join:2007-03-09
Franklin Square, NY

reply to bobc2112
Re: No HD Boxes

said by bobc2112 See Profile :

Also, hey VZ I'll turn in my HD-DVR for 3 months credit!
Is that the one that reboots 4 times a day

But to answer your question, it's both the HD & HD DVR


bobc2112

join:2004-01-04
Middletown, NJ
·Verizon FIOS Digit..
·Verizon FIOS
·Vonage

said by matcarl See Profile :

said by bobc2112 See Profile :

Also, hey VZ I'll turn in my HD-DVR for 3 months credit!
Is that the one that reboots 4 times a day

But to answer your question, it's both the HD & HD DVR
No it's been bullet proof! DOH, Did I just say that out loud? Now I'm doomed!!!!

knarf829

join:2007-06-02


4 edits
reply to kes601
said by kes601 :

Fact: Here's an article on Time Warner running out of DVRs originally reported by channel 9 out of Syracuse, but I suppose there is no shortage:
Time Warner: »www.allpvr.com/time-warner-runs-···hd-dvrs/
Here's where the link in your cited blog post from a YEAR ago about a local shortage in Syracuse goes:

»www.9wsyr.com/NotFound.aspx?aspx···ory.aspx

said by kes601 :

And, yes I read the article. Do you really think Motorola is going to voluntarily bring up a shortage with other companies on an article that is specifically on Verizon, umm no.
I do think that a publicly traded company like Motorola cannot publicly lie about a business situation when specifically asked about that business situation. I also think, if they're going to be honest about the Verizon shortage they'd really have no reason to lie about other shortages. Here's the quote again:
quote:
According to Chambers, Motorola currently is experiencing no issues filling orders for cable set-tops.
said by kes601 :

Fact: My friend's parents just got a new HDTV, they are on a waiting list for an HD DVR, but I suppose there is no shortage.

Fact: My sister is on a waiting list for an HD DVR, Cox employees where she lives were told to bring a DVR back from their house if they have more than one, but I suppose there is no shortage.
Anecdotal evidence is not a source of fact, although it is usually a good source for urban legends and confusion. We're not talking about spotty local issues, we're talking about Verizon having a nationwide breakdown in being able to provide HD-DVRs for at least a month and a half at a time when they're heavily pushing HD as a reason to subscribe.

jvanbrecht

join:2007-01-08
Bowie, MD
reply to Inside Fios
Cat fight!!!!!!

DMS1

join:2005-04-06
Carrollton, TX

reply to JPL
Re: Ho HD Boxes

said by JPL See Profile :

I'm sorry but this makes no sense. DirecTV uses RCA, Philips, and Humax as its main suppliers for their boxes. Say one of these suppliers - say RCA - has production issues. You mean to tell me that DirecTV would be all fine and dandy on the supply of STBs? No, I don't think so. They're going to order so many from each supplier. Granted, going to multiple suppliers does give them some more flexibility longer term, but if one of their suppliers hits a snag, they have a shortage too. For short term issues (like what's happening with Motorola) having multiple suppliers really doesn't help. It would still take time for the other suppliers to ramp up production to meet the short-fall caused by the one supplier, and chances are they would still fall short.

Manufacturers don't run with gobs of spare capacity for production - that's wasteful. So they may be able to ramp up a little for a short period of time, but if one of their suppliers fell down on the job, they too would run into the same shortages that Verizon and other cable suppliers are hitting.
It doesn't cure the problem totally, but it can certainly help. If you have multiple suppliers and one runs into problems that affect supply, the chances are that you can ramp up production from the other vendors quicker than you can fix the broken one. Not to mention the fact that having multiple suppliers tends to keep them on their toes.

DMS1

join:2005-04-06
Carrollton, TX

reply to knarf829
Re: No HD Boxes

said by knarf829 See Profile :

said by kes601 :

Fact: Here's an article on Time Warner running out of DVRs originally reported by channel 9 out of Syracuse, but I suppose there is no shortage:
Time Warner: »www.allpvr.com/time-warner-runs-···hd-dvrs/
Here's where the link in your cited blog post from a YEAR ago about a local shortage in Syracuse goes:
Combining this old TW shortage with the current Verizon one to reach the conclusion that Motorola is the source of the problem is like saying that I ran out of milk today and my neighbor ran out of milk last week, so there must be a shortage of milk from the dairy.

kes601

join:2007-04-14
Virginia Beach, VA

DMS1 I'll reply to you since your reply is civil, I saw the incorrect date, I thought it had said December 2007 and not January 2007, so I was wrong with the link I posted.

But I still say that at least Cox is having shortage problems as well based on the fact that 2 areas of the country have waiting lists. And the fact that Cox uses Motorola also leads you to believe that part of the problem lies with Motorola.

DMS1

join:2005-04-06
Carrollton, TX

said by kes601 See Profile :

DMS1 I'll reply to you since your reply is civil, I saw the incorrect date, I thought it had said December 2007 and not January 2007, so I was wrong with the link I posted.

But I still say that at least Cox is having shortage problems as well based on the fact that 2 areas of the country have waiting lists. And the fact that Cox uses Motorola also leads you to believe that part of the problem lies with Motorola.
I'm always civil - it gets you much further in life.

Motorola could indeed have a problem, but it could also be that both Cox and Verizon were wrong in their forecasts. I suspect we may never really know.

One possibility that springs to mind is that with the launch of the SD DVR, Verizon may have thought that many of the people who previously got the HD DVR did so for the DVR part rather than the HD part, and reduced the HD DVR forecast accordingly. It's also possible that the analog OTA switch-off publicity is making people buy new TVs and re-evaluate their options, even if they are not directly affected. I would have thought that most new TVs bought now will be HD and this would lead to a spike in HD STB requirements.


Digger262

@ameritech.net

reply to JPL
Re: Ho HD Boxes

said by JPL See Profile :

said by Digger262 :

Yes, DTV had the foresight to do this and Verizon did not. I realize it's a problem to do it now. That's my point. The mistake was in the management decision originally.
I'm sorry but this makes no sense. DirecTV uses RCA, Philips, and Humax as its main suppliers for their boxes. Say one of these suppliers - say RCA - has production issues. You mean to tell me that DirecTV would be all fine and dandy on the supply of STBs? No, I don't think so. They're going to order so many from each supplier. Granted, going to multiple suppliers does give them some more flexibility longer term, but if one of their suppliers hits a snag, they have a shortage too. For short term issues (like what's happening with Motorola) having multiple suppliers really doesn't help. It would still take time for the other suppliers to ramp up production to meet the short-fall caused by the one supplier, and chances are they would still fall short.

Manufacturers don't run with gobs of spare capacity for production - that's wasteful. So they may be able to ramp up a little for a short period of time, but if one of their suppliers fell down on the job, they too would run into the same shortages that Verizon and other cable suppliers are hitting.
I have worked in manufacturing for 18 years, and this makes perfect sense. I've seen it work time and time again. Yes, it will not prevent shortages completely but it will significantly reduce the amount of time of the shortages. When entering into these contracts with suppliers, you specify a minimum and maximum quantity you will order from each. You then manage each supplier up to those maximums, trying to keep all 3(3 is optimal for reasons I won't enumerate here) close to but not at the maximum levels. If you approach those levels for a sustained time(depending on your algorithms) you either add a supplier or increase the maximums. It's all in the management. Unless you run into issues where a sudden and completely unexpected large spike in demand occurs, you can manange just fine. Verizon has failed to do this for whatever reason. But it IS a management mistake, of that I'm sure.

knarf829

join:2007-06-02


2 edits
reply to kes601
Re: No HD Boxes

said by kes601 See Profile :

But I still say that at least Cox is having shortage problems as well based on the fact that 2 areas of the country have waiting lists. And the fact that Cox uses Motorola also leads you to believe that part of the problem lies with Motorola.
Yes, why not rely on speculation and assumption molded to fit our self-constructed conclusions when facts and statements by the involved parties are so hard to refute?


frankpf3
verizon.net

join:2007-08-09
Huntington Station, NY
reply to Digger262
Re: Ho HD Boxes

I F*ckin love it. So there won't be any HD boxes for new or current customers to watch all those supposedly "new" HD channels that will be rolled out. Comical.

Thanks Verizon Management.


MagScribe

join:2001-08-20
West Chester, PA

reply to Inside Fios
Re: No HD Boxes

A minor update on my situation: after being a promised an HD- DVR when I asked for an HD-STB, I got an SD-DVR via UPS yesterday. While it will do in a pinch, I'm not thrilled about being misinformed by the CSR.

Looks like demand is exceeding forecasts.
--
Back writing about tech, read me at www.tektruth.com

kes601

join:2007-04-14
Virginia Beach, VA

reply to Inside Fios
So it seems Verizon is not the only one facing shortages:

Cox Faces HDTV Set-Top Shortages:
»www.multichannel.com/article/CA6···opstory&

DMS1

join:2005-04-06
Carrollton, TX

said by kes601 See Profile :

So it seems Verizon is not the only one facing shortages:

Cox Faces HDTV Set-Top Shortages:
»www.multichannel.com/article/CA6···opstory&
From the article, it appears that Cox is admitting that they didn't order enough boxes - “We did better than projected in this area and this has created a brief issue in terms of set-top box inventory which we have taken steps to resolve,”.


GeekGirl1
The Medium IS the Message
Premium
join:2007-01-28
Morrisville, PA


4 edits
reply to MagScribe
Just got my HD-DVR replaced today. I submitted the problem via Verizon Direct forum. After waiting about a week, turns out that it would be more efficient to have a local service call instead of waiting for the drop-ship / send back method. My guess is that they can no longer pull from new stock and are depending on the local repair stash. Got it installed within 3 hours of calling in a service request (nice!).

This makes sense, as someone on AVS forum was about to place a new order and the HD-DVR was missing from Verizon's web site. After a phone call, he was told June (!): »www.avsforum.com/avs-vb/showthre···&page=89

Verizon is offering a free standard STB for 4 months, or buy a Tivo HD with cable card.


Rattler

join:2001-04-13
Havertown, PA
·Verizon Online DSL
·Verizon FIOS

said by GeekGirl1 See Profile :

Just got my HD-DVR replaced today...
D*mn! That was the one that was supposed to be used for my new install, next week!

They're saying four months now!!?? WTH happened to 10 March?
--
Never raise your hands to your kids. It leaves your groin unprotected. -- Red Buttons

sluri

join:2001-02-10
reply to Inside Fios
prob. the reason for my install being cancelled!!

This is prob. the reason why my install was cancelled 2 weeks ago, and the new date is for this tuesday.
I have 3 HD-DVR's on order, so we'll see what happens.
Sorry for hogging more then my share of HD-DVRs

Sluri

vz tech 2

join:2005-11-19
Richmond, VA

reply to Digger262
Re: Ho HD Boxes

Well Direct tv does not do it anymore they make there own boxes and also smart card technology is done inhouse thus no pirateing as of yet. They just last year went through a 6 month stint with no hd dvr boxes all on back order. Call a number and get on a first come first serve waiting list. I was on that waiting list and then when i finally recieved my box, of course it was defective 3 times and had to be replaced thus loosing all of my recordings. So the blame game to me is not revelant we all just want our HD tv and we want it now


Calabria

join:2007-11-06
Lansdale, PA

reply to DMS1
check out the fifth paragraph from the bottom on this link.bitching seems to pay off sometimes.

»dtv.broadcastnewsroom.com/articl···d=303381
--
9929

lets456

join:2008-01-21
Hainesport, NJ

The same thing happened with Comcast a while back...I got so desperate I almost changed to them...luckily they were out of HD boxes...then they said "we have a few HD DVR boxes but you'll be charged that price"....*Click* (me hanging up).

I am reading reports up to 4 months? Is that true? Wow...that is completely not acceptable. This is really going to hurt them...big time.
Even though there are only 28-30 HD channels, I make it a point to watch those channels 90% of the time.

If my HD box goes dead, I still have my dish to fall back on.
Forums » US Telco Support » Verizon » Verizon FIOS TVNew fios install, picture question »
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