kes601
join:2007-04-14
Virginia Beach, VA
| reply to Inside Fios
Re: Ho HD Boxes
This has been discussed in depth in another thread, but thanks for confirming it.
Also, while this does affect Vz customers, it is Motorola's fault in the end for not producing enough boxes, as it is affecting cable companies that use boxes from Motorola as well. |
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frankpf3
verizon.net
join:2007-08-09
Huntington Station, NY | Can we believe this anon poster? So if my HD box craps out, I am stuck with an SD one? |
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kes601
join:2007-04-14
Virginia Beach, VA | My guess is they have enough in reserve to replace any that may break, but are not giving out new ones. But, again, only a guess. |
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knarf829
join:2007-06-02
| reply to kes601
said by kes601  :Also, while this does affect Vz customers, it is Motorola's fault in the end for not producing enough boxes, as it is affecting cable companies that use boxes from Motorola as well. As I mentioned in the other thread, this "It's Morotola's Fault" excuse hardly matters. It's Verizon I'm paying. Verizon should have been prepared.
Vendor problems occur in business. Consumer-based companies are judged on how much those problems are allowed to effect the paying customer.
A month an a half with NO HD for new customers from a company that pushes and pushes how technologically advanced it is and specifically pushes the HD quality? That's a disaster. |
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FFJOHNL312
Premium
join:2007-12-16
Pawtucket, RI
| reply to frankpf3
Frank:
The anonposter is correct. There is a shortage of HD boxes from Feb. 1st to March 10th. The instructions to the techs are that whatever DVR boxes we have (and the release only said the shortage would be on the DVR's, but we have been told it pertains to the HD boxes also) is we are to try and preserve them on our truck for repair calls, and not to 'upsell' (i.e. order calls for SD box and customer wants an HD once we get there) on installs.
We are also trying to get the boxes in our service centers here in RI released to the field; this requires a request to the PUC, as they stated as part of our franchise agreement was we had to maintain a seed stock in the centers. No new service orders are being written for these boxes until the shortage ends.
John Loesch |
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frankpf3
verizon.net
join:2007-08-09
Huntington Station, NY | So explain this, is it Verizon's fault for not ordering enough or Motorola's for not producing enough? |
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FFJOHNL312
Premium
join:2007-12-16
Pawtucket, RI
| Re: No HD Boxes
Frank:
I try to maintain the attitude that it's nobody's fault, demand just outstripped supply.
An example: We just opened up to two more 'service areas' here in RI on January 6th to sell the video product. The announcement about this happening occured shortly after Xmas. The potential households we opened up to with these areas numbered close to 150,000.
So, what to do? We have about 1-1/2 weeks to order X number of set top boxes. What if not all of the customers decide they don't want to go with us. Now we're stuck with inventory that does us no good sitting on a shelf somewhere. No return on the investment. We order based on anticpated demand. We can't not sell the product to someone just because we don't have the materials to do the job.
Not the best solution, but it happened.
John |
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kes601
join:2007-04-14
Virginia Beach, VA
| reply to knarf829
Re: Ho HD Boxes
said by knarf829 :said by kes601 :Also, while this does affect Vz customers, it is Motorola's fault in the end for not producing enough boxes, as it is affecting cable companies that use boxes from Motorola as well. As I mentioned in the other thread, this "It's Morotola's Fault" excuse hardly matters. It's Verizon I'm paying. Verizon should have been prepared. So, you are saying Motorola should have no blame in the matter when they are the ultimate cause of the shortage for multiple companies? |
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GeekNJ
Premium
join:2000-09-23
Waldwick, NJ
1 edit | reply to frankpf3
said by frankpf3 :So explain this, is it Verizon's fault for not ordering enough or Motorola's for not producing enough? Yes. 
Most companies will likely create a contract for the relationship such as what Verizon and Motorola has. Verizon (most any company) would, as much as possible, like to go to "on demand" with their suppliers as long as they are confident those suppliers can deliver. That way Verizon doesn't need to pay for product it is storing and provide storage space for the product.
"On demand" has been around for a very long time. It's what helps companies not get stuck with 2 million pink "widgets" when they needed 100k pink and 1.9 million blue "widgets". It better allows them to react to changes faster. It also causes issues like this like there has been with other
There's probably contractual issues that will arise with Motorola unable to fulfill demand if that is indeed the case. I don't know if Verizon can source the products from multiple vendors which is something most companies would try to do in order to cover their butts in situations like this as well as a bit more competitive pricing with two or more vendors.
Not like there is anything you can do about as a customer. Maybe if there's a box on eBay, they'd activate it for you 
Edit: spelling, valid but invalid. Sort of like who is to blame.
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frankpf3
verizon.net
join:2007-08-09
Huntington Station, NY | reply to FFJOHNL312
Re: No HD Boxes
Between the IMG fiasco that went on, the shortage of HD boxes, their HD content being behind other providers, they better get their act together quick, otherwise they will be losing that amount of people! |
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DMS1
join:2005-04-06
Carrollton, TX
| reply to kes601
Re: Ho HD Boxes
said by kes601 :So, you are saying Motorola should have no blame in the matter when they are the ultimate cause of the shortage for multiple companies? It depends entirely on what Verizon and Motorola had agreed. If Motorola failed to ship product in the volumes and timeframe that they had agreed to then it's its fault. If Verizon failed to plan properly and suddenly increased its requirements then it is its fault. The fact that multiple providers are affected would tend to suggest the former, but it could be that all the providers simply failed to predict a sudden increase in HD deployment. |
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frankpf3
verizon.net
join:2007-08-09
Huntington Station, NY | reply to GeekNJ
You think they would temporarily roll out Tivos. Boy, would that cause a riot!!!!! |
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knarf829
join:2007-06-02
| reply to kes601
said by kes601 :said by knarf829 :said by kes601 :Also, while this does affect Vz customers, it is Motorola's fault in the end for not producing enough boxes, as it is affecting cable companies that use boxes from Motorola as well. As I mentioned in the other thread, this "It's Morotola's Fault" excuse hardly matters. It's Verizon I'm paying. Verizon should have been prepared. So, you are saying Motorola should have no blame in the matter when they are the ultimate cause of the shortage for multiple companies? I am saying that people pay Verizon and the Motorola issue is really WGAS for most users.
The apologists have indicated that the reason is Verizon didn't want to fork out the money for unused stock (i.e. fork out the money for assured customer satisfaction). That points to Verizon upping the requirement and then pointing the finger at Motorola for not being able to meet the new (unrealistic) requirement.
But either way, in the end it's Verizon who is responsible for maintaining customer satisfaction among Verizon customers. If they fail at that, they deserve the blame period. |
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jvanbrecht
join:2007-01-08
Bowie, MD
| reply to GeekNJ
said by GeekNJ : I don't know if Verizon can source the products from multiple vendors which is something most companies would try to do in order to cover their butts in situations like this as well as a bit more competitive pricing with two or more vendors. This is something that Moto should be doing as a manufacturer. The service provider (in this case Verizon) cannot really source from multiple locations unless what they are sourcing is reference based (similair to Nvidia graphics cards, they have a reference board which others like evga and such take and modify, but they are essentially the same card) and many different manufacturers make similair devices that could utilize the same support contracts, so you do not have to train people on 500 different models.
So yes, this is technically Motos fault for not sourcing enough manufacturers to build their products.
But, as an end user, my contract is with Verizon, not Moto, so in that aspect it is Verizons fault for not being able to keep up. |
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DMS1
join:2005-04-06
Carrollton, TX
| said by jvanbrecht :So yes, this is technically Motos fault for not sourcing enough manufacturers to build their products. Motorola builds all its products itself. |
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Digger262
@ameritech.net
| reply to jvanbrecht
said by jvanbrecht :said by GeekNJ : I don't know if Verizon can source the products from multiple vendors which is something most companies would try to do in order to cover their butts in situations like this as well as a bit more competitive pricing with two or more vendors. This is something that Moto should be doing as a manufacturer. The service provider (in this case Verizon) cannot really source from multiple locations unless what they are sourcing is reference based (similair to Nvidia graphics cards, they have a reference board which others like evga and such take and modify, but they are essentially the same card) and many different manufacturers make similair devices that could utilize the same support contracts, so you do not have to train people on 500 different models. So yes, this is technically Motos fault for not sourcing enough manufacturers to build their products. But, as an end user, my contract is with Verizon, not Moto, so in that aspect it is Verizons fault for not being able to keep up. Of course Verizon can do this. DTV does it with their boxes. This is VERY common in many industries to prevent exactly this type of thing from happening. This is VZs fault, plain and simple. |
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JPL
Premium
join:2007-04-04
West Chester, PA
 ·Verizon FIOS
| said by Digger262 :said by jvanbrecht :said by GeekNJ : I don't know if Verizon can source the products from multiple vendors which is something most companies would try to do in order to cover their butts in situations like this as well as a bit more competitive pricing with two or more vendors. This is something that Moto should be doing as a manufacturer. The service provider (in this case Verizon) cannot really source from multiple locations unless what they are sourcing is reference based (similair to Nvidia graphics cards, they have a reference board which others like evga and such take and modify, but they are essentially the same card) and many different manufacturers make similair devices that could utilize the same support contracts, so you do not have to train people on 500 different models. So yes, this is technically Motos fault for not sourcing enough manufacturers to build their products. But, as an end user, my contract is with Verizon, not Moto, so in that aspect it is Verizons fault for not being able to keep up. Of course Verizon can do this. DTV does it with their boxes. This is VERY common in many industries to prevent exactly this type of thing from happening. This is VZs fault, plain and simple. Yeah, DirecTV is doing this, but it's not the same situation. DirecTV commissioned the creation of those boxes. That's not the case with the boxes that verizon is using - those are boxes they're using off the shelf, as it were. I know that Verizon put an RFP out there for a new box. When they do that, they can structure the contract such that multiple suppliers are used. But for Verizon to do it now, they would have to find totally different boxes, that are speced totally differently. With DirecTV, all the specs are similar - or similar enough so that they can get away with having three different manufacturers. |
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bicker
join:2007-05-10
Burlington, MA | reply to DMS1
Blame is not only irrelevant, but probably off-target. |
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jvanbrecht
join:2007-01-08
Bowie, MD
| reply to DMS1
said by DMS1 :said by jvanbrecht :So yes, this is technically Motos fault for not sourcing enough manufacturers to build their products. Motorola builds all its products itself. Motorola designs its own products, rather then using reference products (all thos ppc phones you see out there, and the Moto smart phones included, are almost all made by 3 manufacturers based on reference designs from Quantas, HTC [this is the dominant one at the moment], and a third that I do not remember their name), but they do not manufacturer the products themselves, they are all made in China and Taiwan. |
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matcarl
join:2007-03-09
Franklin Square, NY | The story made the news
»www.multichannel.com/article/CA6528900.html |
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