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Forums » US Telco Support » Verizon » Verizon FIOS TV » No HD Boxes
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New fios install, picture question »
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knarf829

join:2007-06-02

reply to kes601
Re: Ho HD Boxes

said by kes601 See Profile :

said by knarf829 See Profile :

said by kes601 See Profile :

Also, while this does affect Vz customers, it is Motorola's fault in the end for not producing enough boxes, as it is affecting cable companies that use boxes from Motorola as well.
As I mentioned in the other thread, this "It's Morotola's Fault" excuse hardly matters. It's Verizon I'm paying. Verizon should have been prepared.

So, you are saying Motorola should have no blame in the matter when they are the ultimate cause of the shortage for multiple companies?
I am saying that people pay Verizon and the Motorola issue is really WGAS for most users.

The apologists have indicated that the reason is Verizon didn't want to fork out the money for unused stock (i.e. fork out the money for assured customer satisfaction). That points to Verizon upping the requirement and then pointing the finger at Motorola for not being able to meet the new (unrealistic) requirement.

But either way, in the end it's Verizon who is responsible for maintaining customer satisfaction among Verizon customers. If they fail at that, they deserve the blame period.
to forum · permalink · · 2008-02-04 13:06:39 · Reply to this
Forums » US Telco Support » Verizon » Verizon FIOS TVNew fios install, picture question »
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