f9zluke
join:2004-06-24
Valley Stream, NY
| reply to drusoicy
Re: Verizon FiOS HORRIBLE customer service - privacy issue
some of their customer reps seem to have absolutely no training at all. I just got the triple bundle a few days ago and the all the horror stories with verizons customer service so far have been coming true. backup battery failed. I called them up so they can send someone to take care of this. I was told to open the box up to turn off the diagnostic beeping it was making. The rep than told me to take out the huge black battery take it to radioshack and purchase a new one. I immediatly started telling him this should be taken care of by them and not me to which i got
rep: "Ill see what I can do"
me: "thank you"
followed by him hanging up on me
Ill called back and spoke to someone else who apologized for the prior customer rep, and said she`ll send someone first thing tomorrow morning. Turns out backup batteries are warrantied for 1 year. |
