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Former Cavtech
@verizon.net
| reply to Lenagainster
Re: Right on!
said by Lenagainster  :Mellow said on 1/22/2008 "Cavalier service has been canceled. It is the same deal as I stated before, the service works great as long as it is up and running, the problem starts when you have to contact them to get something fixed. They blame Verizon, Verizon blames them.. And you the customer have to sort it all out and get it fixed, Cavalier could really care less if it gets fixed or not. " Amen to that. No one could have stated it better. I am a former Cavalier Technician. As you may or may not have realized, all of the telephone lines in your state are owned by Verizon. Infact, all the telephone lines in the United States are owned by one of two companies -- Verizon or ATT (or a subsiderariy of ATT such as Bell South).
Because of that, any company who is not ATT or Verizon is not legally allowed to work on any equipment (telephone lines, pedistals, etc.).
So, before you complain -- stop and ask yourself -- is the problem really with Cavalier or the people who own the lines.
Dont know how to tell? Take your modem to the telephone box (called the Nid or Dmarc) on the back of your house.
If you have a 6 foot phone cord, plugged into the spot on your modem that says "Line", and plug it directly into the phone box on the outside of your house -- you should get a status light.
If you dont get a solid status light outside -- then it's Verizon or ATT's fault.
If you get a solid status light outside but not inside, than its the inside wiring of your house. Get your inside wiring fixed.
If you get a solid status light inside and outside -- than it could be a cavalier problem..but quite honesty, most of my calls are user error such as:
-I am using a 300 foot phone cord trying to get DSL
-I dont have the dsl phone line going directly into a phone jack
-I have my phone line plugged into phone instead of line on the modem
-I have a windows 98 machine
-I have a macintosh that i dont know how to use but I expect tech support to teach me how to use a mac
-I didnt enter in my static IP address
-My computer is full of viruses
-My network card is bad
Quite honestly, I took about 80 calls a day.
I only set up dispatch on maybe 5 calls a day.
Because 90% of the time, its not cavtel's fault.
90% of the time, it is colossal user error.
And the worst part about it is, most users are too dumb to know its their fault so they think its cavtels fault when really... the problem exists between the keyboard and chair. | |
Lenagainster
join:2005-01-07
Silver Spring, MD
 ·VoicePulse
 ·DIRECTV
·magicjack.com
| You can't gloss over the fact that Cavtel folks think nothing of interrupting one's phone service for days at a time while they make changes to one's service. I was without phone service for 48 hours when Cavtel attempted to up my DSL speed. They restored it in five minutes after I told them to get my phone working or I would cancel.
You can't defend all the complaints on this forum against Cavtel relative to other services. Cavtel just sucks and it's not just me saying it. My neighbor, my daughter and my son all had Cavtel and they all had horrible, horrible problems with them.
Your description of your experience with Cavtel customers is typical of what's wrong with Cavtel itself. Cavtel thinks customers are stupid and it shows in their "don't give a damn" attitude. Cavtel is a sinking ship and it won't be long before it goes under, because of the idiots who work for Cavtel and fail to realize the importance of customer service and reliability. | |
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