Company Forums » Companies beginning with C » CenturyLink > Terrible DSL in Wright City

reply to satcomlink

Re: Terrible DSL in Wright City

I run through Wentzville and have not problems at all.
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Ofallon, Mo Weather

youre lucky then cuz I have 2 friends in wentzville with 10mb service that have slowed down to...... are you ready for this...... 400kbps to 3mbps. im on 1.5mb and couldnt get over 75kbps last night.

reply to SilverFox66
I live in town in Wright City and haven't noticed too many problems in a while. I currently have the 10 Mbps package, but since I connect via USB I'm only getting about 5700 kbps. If I connect via Ethernet It'll jump up near 7000 kbps (I don't because Vista doesn't play well with my ethernet hardware). Using Speedtest.net my ping is 50ms to Chicago.

I tend to blame that lower speed on my old Westell bridge (which is the one that I got just after they opened DSL service here). The Westell documentation says it isn't even supposed to go that fast, so I've generally been happy. Although I'm wondering now if I'd actually be able to reach the full 10 Mbps if I had a newer modem.

reply to SilverFox66
You would be better off getting a newer modem (6100 or 327) with the newer chipset/firmware that handles ADSL2 speeds. The one you have is a standard ADSL modem, and maxes out at 8 megs, which you're not even seeing all of that.

It would be worth a shot for your remaining 3 megs.

reply to satcomlink
Yup, satcomlink hit it right on the dot.

reply to dsldude08
dsldude:

my question to you is...... please explain how you have such knowledge of Centurytel service all over the country, and post all over this board on behalf of them, if you are not a Centurytel employee? How is it that the average Joe not only knows what is going on with Centurytel all over the country, but feels the need to always make excuses for Centurytel? It seems very odd.

For one, if you call the internet help desk, they will tell you this information. So, try that, and if you don't want the information, then I can surely choose to not post these types of things anymore if you'd like. And they aren't excuses, I'm in a totally different area than you are and have had CenturyTel since they had dialup, then to DSL, and I have never had major issues with them, and if there were any issues, I was well informed because I knew where to look or who to ask. You can't just expect everyone to know everything for you, sometimes you have to dig for it yourself. It's no different than anything else in the world. Plus, after you've been with a company for awhile, if you stick to it, you kind of learn more about that company as time passes. Everyone is so quick to play the blame game around here, if you've ever worked in the industry or know anything about it then you would know that there is more to it than, well, what you think you know.
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"We the people are the rightful masters of both Congress and the courts, not to overthrow the Constitution but to overthrow the men who pervert the Constitution."
- Abraham Lincoln

Youre right, I AM playing the blame, as most here, and as most here have a RIGHT to. These companies have NO problem collecting the money for our accounts every month, but we arent supposed to blame them for the fact that they do something like....... sell too many accounts for the bandwidth they can carry? Horse hockey. I have to stand behind what I do, and I am sick and tired of hearing nothing but excuses from you, and everyone else. And YES, they are excuses.

Your answer is also full of holes. On one hand you say I can get the same information as you by merely calling the internet help desk. Then you turn around and say (again, in Centurytel's defense) "You can't just expect everyone to know everything for you". So, if its Centurytel, the people I PAY to know these things, you excuse them, but yet, you and I can get this information ourselves? Again, horse hockey.

Me and tens of thousands of other Centurytel customers get LIED TO each day. YES, flat out lied to. Even after knowing what exactly the problem is, finally..... and even TELLING them I knew this on the phone the other day, the woman STILL started to lie through her teeth to me, then caught herself. She said "Im sorry sir but we arent aware of any trou.... there is a problem in your area and we are aware of it and fixing it". Its simple, you collect all the money the do for crappy service, then LIE to every customer about the problems, its going to piss a LOT of people off! So yes, we have a RIGHT to be mad, and to play the blame game.

I will admit, there is a LOT more to it than what I know. BUT, I PAY them to know it! It is THEIR business and they make millions off of it! If you expect me to believe that out of the kindness of your heart, you take endless time out of your life and are on the phone constantly with Centurytel's Internet help desk finding out what problems they have all over the COUNTRY (including local info that in 2.5 years I could NEVER get after countless calls) and that out of the goodness of your heart you take even MORE time to go around to all the posts concerning Centurytel on this board and post the excuses.... Im sorry, the solutions, for Centyurytel customers. Excu... I mean solutions that no one else has heard of or was privy to.......... well, Im sorry, my IQ isnt in the single digits. I dont buy it for a second.

I dont care HOW long youve had their service or how happy with it you are. NO individual takes it upon them self to do all the P.R. work for a company with a crappy track record. Not for free anyway.

I'm proud of the company that services me, and if you have a problem with that, then I guess that's too bad. If you want, you can surely go to the other guys and experience their extremely poor and outsourced customer service. CenturyTel has always provided me with good service, so why would I need to not talk good about them? Obviously you are upset and kind of went off on a venting rampage there but if you don't believe me, then that's your choice; believe what you want. I will from now on no longer post any responses to your posts or assist you in any way that I can. They are not excuses either, so quit saying they are and telling me I'm a liar. This forum is to help others with questions, not to bash others because you're upset about something that the other person you're bashing has nothing to do with and is just trying to help. Btw, check the BBB reports for CenturyTel compared to other companies, guess what, they have good results and a good rating, some companies don't even participate they're so bad. I'm glad I am able to get CenturyTel. Get a grip.

FYI: SilverFox66, I have ignored all posts and IM's by you.

No one questioned whether or nto you were proud of the company that services you. That was never the issue. Once again, you sound like a Centurytel employee skirting the issue.

I didnt "bash" you because of my problems with what Centurytel did. I "confronted" you because yes, I DO believe you are a bold face lair. I am well aware of what this board is for, and the help it offers.

I would imagine companies like Centurytel DO have a better rating than they should, when people like you go around singing their praise in every corner of the country.

I have a grip.......... dsldude. Stop acting like a "know it all" if you cant handle the heat.

Again, I do not, nor will I ever believe:

1) a normal Centurytel customer (dsldude) takes so much time out of his own life to stay on top of ALL Centurytel issue in their service. Not just the problems local to him, but ALL the problems nationwide.

2) That you received this information by simply calling the internet help desk, when the majority of people who post their problems on this board cant get a straight answer to any questions they ask.

3) that youre privy to the above mentioned info, and everyone else just must be too stupid to figure out how to get it.

4) that you take even MORE time out of your life to go around to these boards and answer questions from people all over the country, with this knowledge that you have so simply attained, but yet no one else evidently knew.

5) and last but not least...... that you do all of this... not because you are an employee of Centurytel....no no no..... you simply do it because you are "proud of the company that services you".

Ignore me all you want dsldue. I never asked for your lies... im sorry..... your help. You came to this thread on your own, be a big boy and leave on your own. Oh, and BTW, Im not the only one that feels there are employees of the companies that are discussed on this board, posting on behalf of the company it their defense.

What you don't understand is that it takes time for these problems to be resolved. You can not go to Wal-Mart and pick up a optical card for this type of equipment and the cost of these cards by the way is in the thousands of dollars.

no, actually, I do understand that. BUT, that does NOT dismiss the fact that the error was a result of them over selling what they could supply. As Ive said before, I cant feel sorry for a company that does this, and then lies to their customers about what is going on, but all the while collecting the full price for their services all the while. This isnt a case where an accident of some sort severed a fiber optic cable and we lost our services. I can both understand, and have patience with an issue of that magnitude. This was nothing short of a greedy over sight on their part, plain and simple. Im sure it cost a lot of money to fix this problem, but what about the hundreds of thousands of dollars collected each month from customers for services they werent receiving? Had Centurytel been upfront and honest about the problem, their customers wouldnt have been so aggravated about the situation. I personally would have still been aggravated, but not as bad. The fact is, it was a greedy oversight on their part. If they hadnt had tens of thousands of people calling and complaining or switching providers, they never would have fixed it. Actually Im very easy to get along with. But as a customer, I dont take being lied to very well, or being given excuses day after day, not by the company when I contact them, or people on this board.

reply to SilverFox66
Every broadband provider in the US oversells their service, also other service providers as well cell phone providers, ect. It's just a part of business, as long as the issue is resolved then it's a moot point. Even if CenturyTel did oversell the service and problems occured and they told customers it wouldn't help anything, people would still be angry. The average customer doesn't understand the fine balance when selling a product. Also nobody forces you to use CenturyTel even if no other broadband option is available you can use dialup or satellite.

And you know what? Nobody is forcing you to read these threads and post useless information. I started this thread to inform others of the crappy service in this area, and NOWHERE did I ask for your opinion, or anyone elses. Nor did I ask for your help or anyone elses. Nor did I ask for you or anyone else to make shallow excuses for Centurytel. I am WELL aware what ISP's do. It doesnt make it right, nor does it make it fair. I have to stand behind my work, and cant get away with screwing people and not giving them what they pay for. Thats all I want, and all most people want. Make all the excuses you want, i will reply with the same response..... thats all they are.... excuses. So, since nobody is forcing you to read these threads, then move on if you dont like what is said in this one.

reply to SilverFox66
A caution... when a thread turns from discussing issues to posters attacking one another, it's a sign that people need to calm down. Before the thread gets locked, or posters start getting banned.
See »Site FAQ »What are the Rules on Posting?
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