ISP automatic forums » Metrocast Communications → Modem Issues WAY too often

ok, I switched out my modem the other day and recieved a newer model. All seemed to be going good intill now. Now my internet seems to drop way too often and other times just cant get on at all.
We end up having to unplug the modem, and resetting it to make it work again.

My setup is also conected to a netgear router as well.

you read your email yet?

I checked and I think I had an old Email on my account.
I just updated my account to show my current email.

Could you resend to Bosox3@ct.metrocast.net.

I just IM'd you it's generally an easier way to communicate

Looks like your SNR went back up, has your problem been resolved?

yea, everything seems to going good.

not sure what was done..but thanks!

let me know if you have anymore issues.

ok..its back again.
Im not sure what was done last time but it worked great for weeks after somebody came out. they didnt do anything in my house but said they fixed something at a nearby house and I should be all set.

well it was great for awhile not having any dropping issues..ect. But within the last few days those problems are back.
I get online..go to whatever site..once I try to go else where...I get a timed out page and need to refresh. sometimes it takes 2-3 times of refreshing to get the page to load.

issues still happening way too often

I didn't see your update. Let me take a look tomorrow.

nameofrouter#show cable modem 10.xxx.xxx.xxx connectivity
Prim  1st time    Times  %online     Online time            Offline time
Sid   online      Online          min     avg     max     min     avg     max
xxxx  Apr 11 2008 1      99.99   00:00   20d15h  20d15h  00:09   00:09   00:09
 

I don't see any issues from this side. You were flapping before and had some RF issues, but now I can't see anything wrong?

Have you tried skipping the netgear router, or using USB directly to the modem while the other computers use the router?

hmm..ok..thanks for looking into it.
I havent tried that yet, I'll give that a try and let you know what the outcome is.

thanks,