said by koitsu:said by gatorkram:Why don't companies just put text in their TOS/AUP that states they don't have to do ANYTHING at all to keep you happy, and in fact they hate you.
Which is funny, because it didn't used to be that way with providers 15 years ago. The utterly bizarre "anti-customer" corporate attitude is something fairly new (and I'm still baffled by the fact that it grows rather than diminishes).
Companies like Wal-Mart started this type of corporate attitude by instituting things like absurd return policies. Customers then started demanding more and more for companies to bend over backwards to please them. Now those corporations have back-lashed against the customer. They finally realized it is impossible to make everyone happy, so they no longer even try.
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