RiseAbove
IreCruitU
Premium
join:2004-01-30
1 edit | Not surprising..
This isn't surprising for a company that currently has a massive turn over in the Customer service department, pays their employees peanuts and treats them like shiat. Not to mention they hire anybody who will walk in the door.
You want to avoid ETF? Buy a phone at full retail price or off ebay or a friend and start service with zero month contract. Then you can leave whenever the hell you want.
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It's only after you lose everything that you're free to do anything- Tyler Durden |
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Matt
Gone playing Dragon Age Origins
Premium
join:2003-07-20
Jamestown, NC
 ·North State Commun..
| said by RiseAbove  :This isn't surprising for a company that has massive turn over in the Customer service department and pays their employees peanuts all while treating them like shiat. Not to mention they hire anybody who will walk in the door. No kidding. I know a few people who work for them in the call center here. One is a pretty intelligent guy, the others are complete morons with no education. |
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zduice
join:2001-03-03
San Dimas, CA
| reply to RiseAbove
Re: Not surprising..
Several years ago, I had a family share plan with Sprint. I bought a used Sprint Cell Phone through eBay and when I called Sprint to have it activated and added to my pre-existing shared plan, they attempted to sign me into a contract. The only option offered was to accept a month-to-month contract which was an additional $20 above the cost of the plan plus the standard $9.99 for each additional phone on a shared plan.
Again recently, I went into a Sprint store and paid full price with tax around $596 for a new mobile device with the intent to signup for new service, with a new account without contract. The sales representative in the store referred me to Customer Service in the back, I guess they only get a commission for new or extending existing contracts. customer Service happily offered sign me up for an additional $20 more per month which is there fee for a new month-to-month service contract plus activation. So, the $39.99 plan I wanted would have become $59.99 + tax and charges per month + activation. So, I simply swapped the service on my existing account from the my old phone to the new one. Funny, unless I was willing to sign a contract, the customer service in the back of the store wanted to charge a activation fee to simply swap the phone, so I had to go home and call and wait on hold with Sprint to swap the service without a fee.
So, paying full price for a phone does not appear to guarantee new account activation without contract. |
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RiseAbove
IreCruitU
Premium
join:2004-01-30
| said by zduice :Re: Not surprising.. So, paying full price for a phone does not appear to guarantee new account activation without contract. umm that maybe the price to play at Sprint but I can guarantee you at ATT if you bring your own phone you have 0 month contract. If this was a Sprint topic you might of had a point. |
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zduice
join:2001-03-03
San Dimas, CA
| Just wondering how correct that is? I visited the ATT site and checked their plans without selecting any sort of mobile device and it appears to indicate the contract and activation fee for ANY NEW line activation.
One-time activation fee $36.00
Contract length 2 years |
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justDave
join:2000-02-29
Brooklyn, NY
 ·ViaTalk
| I've spoken to 3 customer service reps and one supervisor in the past 2 days and all of them told me that even if I bring my own phone, I'd be required to accept a 2 year contract. I was pretty persistent too.
I'm not saying any of them were right, but at least they were consistent. |
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RiseAbove
IreCruitU
Premium
join:2004-01-30
| said by justDave :I've spoken to 3 customer service reps and one supervisor in the past 2 days and all of them told me that even if I bring my own phone, I'd be required to accept a 2 year contract. I was pretty persistent too. I'm not saying any of them were right, but at least they were consistent. These people are massively incorrect let me tell you. They have a system called CSP which is basically a large stockpile of all of their policies. Within it, if they followed it, it would state that if you bring your own phone to a corporate store a representative would be able to start you on a zero month contract. trust me I work for ATT and I have started services for many many people due to the new terms. You will have an activation fee of course but you will have no contract.
»www.engadgetmobile.com/2008/01/2···ar-plan/ |
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justDave
join:2000-02-29
Brooklyn, NY
·ViaTalk
| So it's in-store only? Good luck with that  |
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