1 edit | A lot of it, is a product of who works in these call centers now. I have seen jobs for AT&T wireless in some of the local job posting ads. Those jobs started off at $8.00 or $9.00 an hour. Anyone that has worked in a call center before, knows it is not the most motivational of jobs. Even less so when being paid that little. The turnover rates are extremely high, especially if the call center does not belong to AT&T wireless, but is subcontracted out. The truth is, this is a common occurrence with a lot of call centers regardless of industry. After taking so many calls, and hearing so many people complain, a lot of people there spend their time looking for better job. So keeping up to date with the latest information is not high on their priority list.
A lot of those people are youngsters who are probably in their first customer service jobs, and most likely don't have a high-level of education or experience. |
