bledwhite1028
@mindspring.com | [TW] Slow Speeds in Manhattan (10024)
All night long it's been taking forever to load a single webpage, if it even loads at all. Anyone else or is it just me? |
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cspeye
join:2004-10-28
Flushing, NY
| dunno--I'm having problems in queens right now. Did a line quality test:
»/linequality/nil/2347087
I'm getting some pretty huge ping numbers from the west coast. Does it look like one of the level3/roadrunner/whatever routers/servers is kinda acting finicky? Maybe it's something wrong with twc at the moment--it's rather intermittent though. Things are working for me for a couple of minutes then going down for a minute or two. |
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vas62
join:2002-09-14
Brooklyn, NY | reply to bledwhite1028
Same here in Williamsburg.
Guess after yesreday's outage it still sucks. |
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From the LES
@mindspring.com | reply to bledwhite1028
Yeah im having the same problems. along with my Tv having lagging issues with the signals as well. I wonder why time warner doesnt tell me about any of this. |
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speedy101
join:2001-01-29
Woodside, NY
edit:
February 8th, @03:22AM
| reply to bledwhite1028
is the signal weak and connection drops for webpages right?
i unplugged the modem, noticed it was blinking rather slower than usual. |
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SameQueens
@mindspring.com
| Same problem in Queens. I have had problems since yesterday.
I called in yesterday and they said there is a known problem. I called in today and the recorded message now says there is a problem with Earthlink customers in Manhattan and Queens and I think they also said Brooklyn. |
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golden eagle
Aquila chrysaetos
Premium
join:2002-08-06
On a cliff
clubs:
| reply to bledwhite1028
Here in 11415 too. Just did a tracert to nytimes.com times out after hop/step 14
14 10 ms 9 ms 10 ms ge-1-1.a00.nycmny01.us.da.verio.net [129.250.30.113]
15 * * * Request timed out.
--
Support U.S. Troops. |
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Phred in Austin
@mindspring.com
| reply to bledwhite1028
Yeah, I'm having problems with slow/no page loads and can't get VOIP to work at all from Austin, TX.
Just got off the phone with TW Cable support and they said it's a connectivity issue between them and Earthlink and Earthlink is working the issue.
Earthlink hold times > 30 minutes on support. They refer you to the web site (ha ha ha, that's a good one).
This sucks! |
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Earthlink
@mindspring.com
| The problem is solely isolated to Earthlink.
Earthlink is under restructuring now. The Earthlink support page won't even connect and the cache file of the status page is from February 3rd.
If it wasn't for the fact I was on Earthlink Promo pricing I would move right now to Roadrunner and wouldn't have this problem.
Earthlink is really bad right now and is losing a ton of money and employees. This outage didn't help any cause those on non promos can just switch to Roadrunner and be up fine right now.
Time Warner is just placing the blame on Earthlink possibly.
I wouldn't be surprised if the issue was not even resolved soon.
Earthlink really needs to sell out. |
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Earthlink
@mindspring.com
| Earthlink status page went back up.
System Status - Details
Last Updated on: 02/08/2008 11:12:41
We are currently investigating for our Earthlink cable customers powered by TimeWarner/RoadRunner. We will provide an update as more information becomes available.
Hopefully its fixed by tonight. |
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EarthlinkDown
@mindspring.com
| Unfortunately, we are experiencing technical difficulties at the moment. Our Production Support team is currently working to resolve the issue and restore service as soon as possible. We apologize for the inconvenience.
Can't even get to online chat and regular support has over 30 minute hold times and it is still not working. |
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Fixed
@mindspring.com | Problem was fixed. Working fine now. Not sure what happened, but hopefully this is a permanent fix. |
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NotPerm
@mindspring.com | Not working again. Ive had it. Problem not solved, will cancel. |
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EarthlinkCable
@mindspring.com
| TWC is denying responsibility for the issue. Earthlink Cable issued it to their level 3 department.
Earthlink tried to tell me my account was cancelled when it wasn't. Got through to a supervisor immediately who admitted it wasn't cancelled and said he was to escalate the request to level 3.
Earthlink is really going downhilll. I think the way to resolve this is to switch to Roadrunner or NYC Connect unfortunately. |
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In 10024
@mindspring.com
| reply to bledwhite1028
Has anyone here switched from Earthlink Cable to TWC? What's involved and how fast is the switch?
When I signed up the TWC rep said the EC was the same as TWC just with a different set of front end options (emails etc) but that is obviously not the case and I'm really fed up with this connection. |
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TWCCable
@mindspring.com
| Time Warner Cable now admits there is a problem again as the recorded message has changed.
This is like an endless feedback loop. Round and round it goes.
Can't wait till Time Warner splits off Time Warner Cable in April. Then the asset will truly shine. |
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Immediate
@mindspring.com
| reply to In 10024
Switches are immediate. Rep enters it into their system and it changes the gateway and dns server addresses. Routing is the same. The problem here is not one of routing but rather the Mindspring/Earthlink Gateway and dns servers which appear to be the issue. Since they will swap the gateway address and dns servers it seems like the Roadrunner side will work fine while the rest doesn't.
I don't know why the gateway is causing issues or the DNS servers however. DNS servers can be manually changed. But the gateway ip can't be. |
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EarthlinkCable
@mindspring.com
| Last Updated on: 02/09/2008 17:38:53
We are currently investigating for our Earthlink cable customers powered by TimeWarner/RoadRunner. We will provide an update as more information becomes available.
Close
Its not even a complex issue and I called in late last night. This is rediculous. |
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StillOccuring
@mindspring.com | Problem is still occuring at 8:25PM EST.
I spoke to Roadrunner who said they use a different gateway IP so I will be switching. |
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TWCLiars
@mindspring.com | Time Warner claimed there was downstream issues to my connection and lied to me.
I am not doing business with Time Warner again. I am done with them. |
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