http://www.dslreports.com/forum/r19957238 en Wed, 02 Dec 2009 17:14:53 EDT Wed, 02 Dec 2009 17:14:53 EDT http://www.dslreports.com/forum/remark,19957238 anon : After having good service for about 1 year of our 2 year contract, we decided to end our contract after the 2 years were up. We knew we must keep our part of our contract even though they could not give us better that 56k service.
After our contract was up. They made us pay $180 to get out of it because they automatically renewed for 2 more years.
You must cancel your contract in exact window after your runs out and they auto renew.
These customers that say it is our fault we didn't follow the terms just have not tried to end their contract. And I am glad they are happy with their service.
There time will come and then they will be complaining with us how they got ripped off by Clearwire when and if they move to a different service.]]> http://www.dslreports.com/forum/remark,19957238 Fri, 08 Feb 2008 11:54:47 EDT http://www.dslreports.com/forum/remark,19932468 anon : I support and concur with all the problems listed above. Clearwire is an EXCEEDINGLY shady business and I, too, wouldn't wish it on my worst enemy. In fact, they offered to let us out of our contract if we could find someone else to take it over...and my significant other pointed out to the "Customer Service Rep" (although, she was not servicing us) that we LIKE our friends and would like to keep them! Our problem? New windows! Yup, true story. Because we have new-double paned- windows in our home the Clearwire signal can not get out of the house. Where is the proviso in our contract stipulating the need for old and shoddy windows??? Non-existent.
Upon calling to complain and attempting to terminate our contract, a technician was deployed to our house and got one whole bar on his technical doodad machine...and deemed us as receiving a signal, and wouldn't cancel our service. I'm sorry but my computer can't even open web-pages because the signal is so slow it times itself out. The technician made us rearrange our guest bedroom so that the signal modem could face out the only window that received any sort of signal.
We have repeatedly just wished ourselves OUT OF THE CONTRACT...something, the company will happily do IF we pay $150...or find someone else to take over our contract.
We are in the process of contacting the Better Business Bureau but would like to warn off any potential Clearwire victims before it is too late for you too! ]]> http://www.dslreports.com/forum/remark,19932468 Mon, 04 Feb 2008 13:59:08 EDT