http://www.dslreports.com/forum/r19962938 en Mon, 14 Dec 2009 23:56:10 EDT Mon, 14 Dec 2009 23:56:10 EDT http://www.dslreports.com/forum/remark,19962938 Johnny : Comcast is clueless about CableCARDs. It's hysterical. There is a SINGLE-PAGE instructions on how to install them, but the @()@*#& installers think they know everything and each one says 1) He has never done this before and 2) CableCARDs are a pain in the ass.

So they charge in, inserting the cards in the wrong order, not knowing how to get the card info, pulling the card out and calling it "bad", having an M-card and not realizing that if they used that one they wouldn't need another card, not knowing that the M-card goes in the rightmost slot, etc.

Then they call the headquarters and nobody there knows anything either.

Then there is the issue of, if you have 2 S-cards, their billing system charges you for an "additional outlet", because it doesn't know anything about a single device that takes 2 cards. I had to go to the VP to get this credited back. If you call tech support and tell them to remove the "additional outlet" charge, it disables your second CableCARD.

It's all worth it though, not to have to be driven insane by that piece of crap Motorola DVR that Comcast wants to rent to you.]]> http://www.dslreports.com/forum/remark,19962938 Sat, 09 Feb 2008 11:17:51 EDT