drylar
join:2003-03-12
Tampa, FL
| reply to oosik
Re: [TWC] Router Status around DC area
Its been going on for 12+ hours now, and here's my run in with RR techs...
Contacted Live Chat help. 10 minutes to verify my RR account, to be told call the number.
Call the number, 10 minutes to get them to realize what I'm talking about, after them (with me saying its not my end) resetting my modem, twice, and wanting to send a tech out, they finally say, "OH! Well, that's after it leaves out network. We can't do anything. You need to tell Level3, here's their number." THen they hung up on me.
I call Level3, with the provided number, and get a tech person, who says "We would be more than happy to send a ticket out to our engineers in the Washington area, I just need your customer number to set up the ticket.", I told them I am an end-user, customer of RoadRunner. I was told she needed to check with her supervisor. A short time later, she informed me, RoadRunner is their customer, and I can't put the ticket in, that a rep from RoadRunner must put it in and "that's what I pay them for".
Ok, call back to RoadRunner.
First tech says "Hello, how may I assist you today." I tell him a quick rundown of what's happened so far. He says, "I don't know that much technical stuff, let my upgrade you to a better tech."... guy number 2 get my tracert info, my ip, and creates a ticket. He gives me the ticket number, and says he's going to transfer me to engineering. I get transferred to a guy that says he's with national network support. I try to give him my ticket number, and he says "I don't need that", and says he scheduled a tech to come out. I told him, please bring up the ticket, that it has all pertinent information, and that it is not an issue with my, or RR's lines, its with RR's service provider, and that I can't put the ticket in, that it must be a rep from RR, as told to me by Level3.
He hung up on me.
Today, more than 12 hours after the router went down, I still can't access squat on about 30% of the web.
1 1 ms 1 ms 1 ms 6532199hfc31.tampabay.res.rr.com [65.32.199.31]
2 9 ms 9 ms 9 ms 6532192hfc01.tampabay.res.rr.com [65.32.192.1]
3 9 ms 8 ms 10 ms gig12-0-0-2121.tampfledc-rtr2.tampflrdc.rr.com [65.32.24.110]
4 10 ms 8 ms 8 ms ge2-2-0.tampfledc-rtr4.tampflrdc.rr.com [65.32.13.66]
5 9 ms 8 ms 9 ms te-3-1.car2.Tampa1.Level3.net [4.79.146.1]
6 31 ms 213 ms 213 ms ae-11-11.car1.Tampa1.Level3.net [4.69.133.45]
7 27 ms 30 ms 35 ms ae-5-5.ebr2.Atlanta2.Level3.net [4.69.133.50]
8 38 ms 36 ms 35 ms ae-78.ebr3.Atlanta2.Level3.net [4.69.134.54]
9 42 ms 53 ms 53 ms ae-2.ebr1.Washington1.Level3.net [4.69.132.86]
10 39 ms 48 ms 39 ms ae-71-71.csw2.Washington1.Level3.net [4.69.134.134]
11 41 ms 40 ms 41 ms ae-2-79.edge2.Washington3.Level3.net [4.68.17.76]
12 * * * Request timed out.
13 * * * Request timed out.
Yay. I'm already trying to contact someone with some authority in RoadRunner, I WOULD like to see it fixed today, but I'm more interested in getting marks placed against most of the people that tried to help me. |
