Any ticket submitted to Acanac support automatically sends you back a tracking ID. You receive this ID within the first few minutes of sent the ticket. Can you please provide me with this ticket ID. Here are some instruction for Linksys units.
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faq.acanac.com/index.php ··· tlang=enFrom your description is sounds like your loosing registration. Make sure your ATA is connected directly to your internet connection and that your internet is stable. You simply could be having internet issues that make you loose registration. You can try a few things, but in the end if it does not resolve your issues please request a full refund. Voip is not for everybody and some people just don't have stable enough internet connections. Acanac offers a money back guarantee so you have nothing to loose.
Best Regards,
Paul
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