koolaid
@rr.com
|  [General] Nothing but a busy signal
I just switched to Brighthouse VOIP. No problems except anytime a local Verizon cell phone calls the house, they get a busy signal. It is the only service provider that does this. Nextel, Alltel and landlines work fine. Can anybody tell me where to turn? Verizon insists it is a Brighthouse problem. I'm still waiting on a response from Brighthouse. |
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RockyBB
Premium
join:2005-01-31
Longmont, CO
| the carrier that is unable to complete the call is responsible for troubleshooting and resolving the problem for their customer. A customer of Verizon Wireless should call support and open a trouble ticket advising that calls to your number don't complete. no mention of Brighthouse or VOIP should be in the trouble ticket at Verizon Wireless -- let them figure it out.
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"Teleblend has an agreement with the Assignee to solicit and support former SunRocket customers." |
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Lenagainster
join:2005-01-07
Silver Spring, MD | reply to koolaid
If "just switched" means yesterday, give it time. My experience has been that when porting a number, some calls go through and others don't, for a while, and it may take 24 - 48 hours to get straightened out. |
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usa2k
Please PRAY for Rebekah
Premium,MVM
join:2003-01-26
Canton, MI
clubs:
 ·VOIPo
 ·WOW Internet and C..
·Broadvox Direct
|  reply to koolaid
Re: [General] Nothing but a busy signal
Also, who did you switch from.
Was it a ported number.
the 1st 6 digits 555-555-XXXX would tell about your number.
»www.telcodata.us/telcodata/telco
Plugging it into that link offers more detail.
A transition period can be normal as posted.
--
Jim -- USA2K, SEE: Darlin' REBEKAH, VoIP since 12/2002, Packet8 since 12/2006. VOIPo in Beta, and former Vonage . . . |
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