en102
Canadian, eh?
join:2001-01-26
Valencia, CA
 ·RoadRunner Cable
 ·DSL EXTREME
| Re: if it's a good deal.... True - I like open market approach, however if what they are doing is not legit, then they'll have to stop. This is not much different than slamming/cramming.
quote:
The cable companies also stated that Verizon broke the rules because its knowledge of a customer's intention to switch came from the cable company's number portability request, not from information directly derived from the consumer.
Cable CO says port the line, Verizon's 'retention marketing' has to go and find out who it is, put the status in 'pending' and attempt to win them back while its in transit. I think they're not allowed to do this while the order is pending, especially if it didn't come from the customer.
--
Canada = Hollywood North | |
|
 
NOCMan
Verizon Fios User
Premium
join:2004-09-30
Flower Mound, TX
| Re: if it's a good deal.... No the problem is that LNP requests do not require Verizon to call their customer. Verizon is using the request as an excuse to have a rep from the retention department make a sales pitch to them to keep/delay them from switching services.
The only problem I have is most likely the deal verizon cuts with the customer most likely also has a min 2 year committment attached to it. | |
|
 |
en102
Canadian, eh?
join:2001-01-26
Valencia, CA
·RoadRunner Cable
·DSL EXTREME
| Re: if it's a good deal.... I guess I worded my response a bit wrong with the 'Verizon's retention dept. "has" to go out and win back. It's an excuse for their marketing department to have a chance to attempt to win you back. Their marketing/retentions should only be involved before the port was initiated, and after it is complete.
--
Canada = Hollywood North | |
|
|
|
en102
Canadian, eh?
join:2001-01-26
Valencia, CA | Re: if it's a good deal.... Good - I hope they get a large bill.
--
Canada = Hollywood North | |
|
|
|
|
·