fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3 | said by Adam T :I just posted something about this over at the Tech Liberation Front.. » www.techliberation.com/archives/043336.phpIn a nutshell, while the number portability rules have generally benefited consumers and competition, ... I hate to say there.. but dang if that didn't sound like a corporate PR statement.. the buzz word was "generally"...
Line porting has been an incredible thing for customers, and not generally.
The rules need to be there and remain in place so that neither side can degrade the product.
I hate to agree as Doc said about.. it's about squeezing the last penny out and the service degrades in the process.
Sell a product, stand behind it, price it right and your customers will stay. BUYING a customer back, and using insider information, is not cool.
If a customer leaves.. they leave. If Comcast lost the customer, when the port is over, they can send the winback offers. If the customer leaves Verizon, they can send the winbacks when THEIR order is complete.
I see this similar to insider trading and we have those kinds of rules in place as well.
Customers already call in with fake threats to leave in order to get a better deal.. just imagine what happens if this were allowed.. customers would have a field day with it!
If this happened, I'd hope you'd never need to call customer service for a real issue.. the lines would either be busy, or hold times would be extensive while people wait to place fake orders so they could wait for that 'mid-port retention offer' to come their way. |
