| With me they waited until post port to send anything... If they're contacting the customer to sell any services or attempt to retain the customer and they're using the competitor's port out request as a trigger to do so then they deserved to be fined. You can't do that. You must wait until the port completes and the customer is lost, or the customer must contact their current carrier. You CAN NOT NOT NOT use a competitor's convert request to initiate action. Basic CPNI training covers this.
When I left verizon I received a letter in the mail asking me to come back. However, it was sent after I had already left. |
