syoder
join:2008-02-11
Syracuse, IN
| reply to staggerbite
Re: Embarq network congestion, latency and packet loss in IN
Dialup would be better for gaming right now than Embarq DSL at any speed. I've seriously considered getting a cheap dialup account to be able to play WoW until they Embarq upgrades their network.
I wish they had competition here - I'd switch in a heartbeat but we have no other real options. |
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staggerbite
join:2006-07-30
Avilla, IN
| reply to syoder
This is getting sort of ridiculous. 3rd day in a row that my high speed internet has been going as fast as dial up. Last night before I went to bed, speeds were normal. This morning it's still super slow. Can't wait until I got another high speed internet option in my area. |
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lman
join:2006-10-23
Plymouth, IN | reply to syoder
I still have a very low speed connection. I was thinking about upgrading to a higher speed, but I can't even get the speed I'm supposed to have now. |
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syoder
join:2008-02-11
Syracuse, IN
| reply to ericvervalin
The latency is still bad across the same 2nd hop router. Arguably it's a bit better now with around 200 ms average latency to most sites 15 hops out.
VoIP gets a little choppy at times and WoW latency is still over 500 ms making it unplayable.
It's been 24 hours now -- time to call Embarq again.
Trace to google:
Matt's traceroute [v0.42]
Scott-Home Tue May 28 08:27:17 2002
Keys: D - Display mode R - Restart statistics Q - Quit
Packets Pings
Hostname %Loss Rcv Snt Last Best Avg Worst
1. 71.1.32.1 0% 87 87 16 6 11 63
2. 71.0.195.237 3% 85 87 164 87 189 416
3. 144.232.149.93 3% 85 87 188 104 194 238
4. 144.232.17.193 0% 87 87 180 103 192 257
5. 144.232.18.36 0% 87 87 189 108 195 249
6. 144.232.20.21 3% 85 87 185 104 195 244
7. 144.223.241.54 2% 86 87 180 102 195 247
8. 216.239.48.154 2% 86 87 184 110 199 255
9. 66.249.95.120 3% 85 87 195 117 199 255
10. 64.233.175.26 0% 87 87 198 121 205 260
11. 72.14.232.70 21% 68 87 160 129 202 258
12. 64.233.167.99 26% 64 87 186 124 203 274
Scott-Home:/usr/local/sand# mtr www.google.com -n
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ericvervalin
join:2004-10-26
Fort Wayne, IN
1 edit | reply to syoder
Problem solved... back to 5 megs down... upload is a little silly.. but everything looks ''normal''
»/linequality/nil/2350864 |
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fatty
Premium
join:2008-01-06
Cromwell, IN | reply to syoder
same thing in cromwell In. |
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ericvervalin
join:2004-10-26
Fort Wayne, IN
| reply to syoder
I'm just west of Fort Wayne... and from what the lady I talked to said was that Embarq's network all comes in or out of plymouth for this area. I'm getting the same speeds / issues too.. pings that were 70 are 300 +.. sucks for gaming..  |
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George574
join:2005-04-09
Leesburg, IN | reply to syoder
Yeah I also live in Northern Indiana in the Leesburg area and i have also been experiencing this problem currently iam on the phone with embarq and have been waiting for about 20 mins now... |
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ajcollins
join:2006-11-26
Plymouth, IN
| reply to syoder
I just got off the phone with a tech that said that a case was filed yesterday. He said it's strange because the case says the whole state is having problems but there have not been any updates to the case nor is there any details as to what exactly is wrong. According to Embarq's own speed test, I'm currently getting 116 kbps down and 345 kbps up on the 5 MBPS service. |
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Gardman
join:2008-02-15
Plymouth, IN | reply to syoder
I also live in Plymouth and have been experiencing these same issues. Hope this gets corrected soon! |
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userequal
join:2007-04-03
Lapel, IN
| reply to syoder
I've been having problems in Lapel,IN. Not sure what the deal is. My upload started suffering now the download. I attached a phone with filter to see if I could hear static on the line and found out I don't even have a dialtone. Not sure how long it's been that way. I never wanted the voice line anyhow. |
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d_ketterer
@embarqhsd.net | reply to syoder
I am in Whiteland IN and am experiencing the slowness issue as well. I hope they get it corrected soon. It's kind of hard to run an IT business with a slow internet connection. |
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syoder
join:2008-02-11
Syracuse, IN
| reply to embarq_cesar
I'm glad someone from Embarq will verify this as an Embarq network problem. It's been very difficult to convince the phone techs that the problem is not mine. I understand 99% of their tech support calls are on the customer side but in this case it's really easy from the traces to see where the problem lies.
There's no way Embarq can roll out 10 meg service in this region when the core can't support the current 1.5 - 3 meg speeds.
Hopefully they'll figure out if it's a DDoS attack or (more likely) just lack of bandwidth between 2 hops and increase the bandwidth between those hops. |
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lman
join:2006-10-23
Plymouth, IN | reply to syoder
I'm in Plymouth, IN and contacted Embarq about the same problems and they said there was no problem on their end and indicated I might have a problem with dsl filters. Hopefully this will be fixed soon. |
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embarq_cesar
join:2007-12-19
Carlisle, PA
| reply to syoder
Hello staggerbite,
The problem has been detected as an outage in your area. We received enough complaints from the same area reporting the same problem. The outage was posted in our board last night 2/14/2008 9:55:05 PM. As of right now there is no estimated time of repair. I submitted a ticket on your phone number and when the outage is cleared you will receive an automated call advising you that the problem has been resolved. When you get the call, please turn your modem, router and pc off for a minute and then back on.
I will be looking at this issue and provide more details as the outage board is being monitor 24x7.
Please accept my apologies and I hope to give you the good news very soon.
Thanks
Cesar L
Embarq Customer Support
smnp.cesar.l@embarq.com
For additional support and live chat please visit www.myembarq.com/contact_us.php or call 1877-646-3282
Voice | Data | Internet | Wireless | Entertainment |
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staggerbite
join:2006-07-30
Avilla, IN
| reply to syoder
Same thing is happening to me. I also live in North East Indiana... |
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syoder
join:2008-02-11
Syracuse, IN
2 edits | We've been having major problems with high latency, packet loss and low download speeds in the evenings here in Northern Indiana. It happens Sunday through Thursday starting at around 7:00 PM and ending at around 10:00 PM. The problem really started after new years and has been getting progressively worse.
The problem is not with my router or my first hop as the traceroute below shows. The latency starts at the 2nd hop into Embarq's network. It looks like a congestion problem or a bad QoS/shaping setup in Embarq's core. The reason I say bad QoS setup is Embarq says they don't have a congestion problem which they should know about if it existed.
So far I haven't been able to get anyone from Embarq to acknowledge there is a problem and one manager would not even call 300 ms latency a problem.
Here is a sample traceroute to google when the latency was starting to get bad:
Matt's traceroute [v0.54]
timmy Thu Feb 14 16:11:12 20 08
Keys: D - Display mode R - Restart statistics Q - Quit
Packets Pings
Hostname %Loss Rcv Snt Last Best Avg Wors t
1. 172.20.0.2 0% 487 487 0 0 0 1
2. 71.1.32.1 0% 487 487 10 6 9 3 6
3. 71.0.195.249 4% 470 487 393 299 412 62 8
4. 160.81.255.137 1% 484 487 342 195 291 36 1
5. 144.232.14.61 2% 479 487 370 202 300 49 8
6. 144.232.20.155 5% 466 487 331 182 306 52 5
7. 160.81.98.34 2% 478 487 326 192 310 40 1
8. 209.85.130.12 2% 478 487 299 202 321 50 0
9. 209.85.248.221 3% 474 487 277 198 313 49 7
10. 66.249.94.133 3% 475 487 274 221 305 46 3
11. 72.14.232.74 4% 470 486 296 214 304 37 4
12. 64.233.167.104 4% 469 486 300 213 301 38 1
And here is a trace to my router coming from a QWest looking glass site showing the problem between the same 2 routers:
Traceroute to 71.1.34.71 from chi-engr-01.inet.qwest.net
--------------------------------------------------------------------------------
traceroute: Warning: ckecksums disabled
traceroute to 71.1.34.71 (71.1.34.71), 30 hops max, 40 byte packets
1 205.171.20.193 (205.171.20.193) 1.150 ms 1.416 ms 0.531 ms
2 205.171.20.129 (205.171.20.129) 0.709 ms 1.218 ms 1.386 ms
3 67.14.8.206 (67.14.8.206) 0.759 ms 1.308 ms 0.772 ms
4 205.171.139.150 (205.171.139.150) 0.946 ms 1.285 ms 0.839 ms
5 sl-st20-chi-15-0-0.sprintlink.net (144.232.18.245) 0.720 ms 0.708 ms 0.705 ms
6 sl-bb20-chi-12-0.sprintlink.net (144.232.20.2) 1.295 ms 1.314 ms 1.260 ms
7 sl-bb22-chi-14-0.sprintlink.net (144.232.26.6) 1.221 ms 3.200 ms 1.179 ms
8 sl-bb20-roa-8-0-0.sprintlink.net (144.232.18.37) 4.192 ms 4.224 ms 4.219 ms
9 sl-gw10-roa-9-0.sprintlink.net (144.232.0.6) 4.319 ms 4.256 ms 5.052 ms
10 sl-sprintwrbm-27-0.sprintlink.net (160.81.95.38) 19.764 ms 19.913 ms 19.706 ms
11 oh-71-0-195-238.sta.embarqhsd.net (71.0.195.238) 234.536 ms 223.803 ms 226.975 ms
12 oh-71-1-34-71.dhcp.embarqhsd.net (71.1.34.71) 242.445 ms 250.557 ms 240.006 ms
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