Barb4444
Premium
join:2008-02-23
Knox, IN | reply to staggerbite
Re: Embarq network congestion, latency and packet loss in IN
Who told you it was fixed?
I think they were lying, must have been talking to an Embarq customer care rep huh? |
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RainWind
join:2000-10-20
Van Wert, OH | reply to syoder
My Indiana friend was complaining last night. Not only was his lag terrible but his DSL kept dropping too. |
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RadioOp
@embarqhsd.net
| reply to syoder
Yep, here we go again. 2 days of good, now the crap starts again. So SLOWWWWWWWW...Ping times are okay, but throughput sucks. Have 5.0 service here at the office and getting around 1 MB. Sometimes even slower than that.
This is CRAZY!!!!!!!!!!!!!!!!!!!!!!!!!!!!! |
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staggerbite
join:2006-07-30
Avilla, IN
| Customer********
Initial Question/Comment: Ping times are outrageous and wondering if they could be fixed? Also wondering if I am on fastpath?
2:51:12 PM SystemSystem
We apologize for the wait. A technical support specialist will be with you shortly.
2:51:22 PM SystemSystem
Kim K has joined this session!
2:51:22 PM SystemSystem
Connected with Kim K
2:51:22 PM SystemSystem
Phone Number: **********
2:51:22 PM SystemSystem
Welcome to Embarq! I will be glad to assist you today. Please give me a moment while I pull up your account.
2:51:42 PM AgentKim K
I apologize, I'll do everything I can to get this resolved. Otherwise, how is your day going?
2:51:49 PM Customer*********
Good
2:53:28 PM AgentKim K
You are not on fastpath.
2:53:53 PM AgentKim K
Click on start then run. In that box type cmd and click ok. In the window that comes up type tracert google.com and press enter. Let me know the results.
2:54:39 PM Customer*********
Target Name: www.google.com
IP: 72.14.205.99
Date/Time: 2/26/2008 2:54:07 PM
1 0 ms N/A N/A 0 ms [192.168.2.1]
2 838 ms N/A N/A 902 ms in-74-4-40-1.dhcp.embarqhsd.net [74.4.40.1]
3 884 ms N/A N/A 917 ms oh-71-0-195-237.sta.embarqhsd.net [71.0.195.237]
4 947 ms N/A N/A 944 ms sl-gw10-roa-3-3.sprintlink.net [160.81.95.37]
5 941 ms N/A N/A 938 ms sl-bb20-roa-2-0.sprintlink.net [144.232.0.5]
6 963 ms N/A N/A 929 ms sl-bb22-chi-4-0-0.sprintlink.net [144.232.18.36]
7 990 ms N/A N/A 942 ms sl-st21-chi-11-0-0.sprintlink.net [144.232.20.21]
2:54:41 PM Customer*********
8 999 ms N/A N/A 942 ms [144.223.241.54]
9 N/A N/A N/A 970 ms [216.239.48.154]
10 999 ms N/A N/A 993 ms [72.14.236.20]
11 N/A N/A N/A 994 ms [72.14.232.113]
12 N/A N/A N/A 982 ms [72.14.236.142]
13 997 ms N/A N/A 1001 ms qb-in-f99.google.com [72.14.205.99]
Ping statistics for www.google.com
Packets: Sent = 2, Received = 2, Lost = 0 (0.0%)
Round Trip Times: Minimum = 997ms, Maximum = 1001ms, Average = 999ms
2:57:42 PM Customer********
Are you still there?
2:59:36 PM Customer********
?
3:01:53 PM AgentKim K
I have not heard back from you in the last three minutes and I must end the chat if I don't hear from you within the next minute. Do you wish to continue?
3:02:01 PM Customer*********
Hello?
3:02:14 PM Customer*********
ad asdas das
3:02:15 PM Customer*********
fg dfs gdfg
3:02:45 PM Customer*********
???
3:02:47 PM Customer*********
asdasd
3:03:58 PM AgentKim K
Unfortunately, I have not received a response from you in the last four minutes. I apologize, but I must close this session. Should you need further support please feel free to chat with us again. We are available 24 hours a day. Thank you for using Embarq Online Services!
3:03:58 PM SystemSystem
Kim K has left this session!
3:03:58 PM SystemSystem
The session has ended!
WOW.... |
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HDTV
join:2008-02-21
Lapel, IN | I have not gotten a phonecall saying its fixed either, but I have been able to play online ok..I'm gonna go run a test and see what I get. I know I'm not getting the speeds I'm supposed to but its been good enough to play online. |
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HDTV
join:2008-02-21
Lapel, IN
 ·Embarq
| 
well it looks like its back to crap today, this test was ran to a server 30 miles away, when I tested to chicago I was at 700 d/l 200 u/l
great!!!! |
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papa_celms
@embarqhsd.net
| reply to syoder
well i was on the phone with them the other day and i asked them about the latency which started at sprintlink routers. they told me that the problem was with sprint and not them and theres nothing they can do about it.
Well didn't embarq and sprint merge? and im paying for 3 megs and getting 100-400ms tracerts... I really hope they fix this fast. and stop BSing me around because it worked perfectly before and now its no good. |
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staggerbite
join:2006-07-30
Avilla, IN | So are we suppose to be mad at Sprint instead of them? See the problem is I pay Embarq and not Sprint... Therefore I'm going to be mad at Embarq and not Sprint. |
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papa_celms
@embarqhsd.net
| reply to syoder
well i suppose so i talked to them again over online chat and they say the exact same thing.
Kim K
Unfortunately since the latency you're experiencing isn't on our network, the embarqhsd.net hops, it's out of our control.
8:12:54 PM Bryan
didnt embarq and sprint merge?
8:13:38 PM Kim K
No we actually split. We at one time were all Sprint. About 2 years ago Embarq branched off from sprint and became it's own company.
8:14:43 PM Bryan
oh well is there some way embarq could get incontact with a represeative from sprint and ask them what the problem is?
Kim K
Not that I'm aware of. The only thing I can recommend is to call 877-646-3282 and request to speak with a supervisor.
8:18:04 PM Bryan
alright thanks
and thats what im doing now again.... |
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HDTV
join:2008-02-21
Lapel, IN | keep us posted, I cant believe that they are now trying to pass the buck to sprint, doesnt matter I pay embarq and the service has been virtually unusable for 3 weeks now |
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embarq_cesar
join:2007-12-19
Carlisle, PA
| reply to Barb4444
I have been following this issue since an outage was reported on this area last week. The outage was cleared, however since you guys are reporting the same problem I would like to investigate this issue further. I need to collect data samples from anybody who is still having this issue to be able to escalate to the engineering department.
Please send me your phone numbers via personal message or email only and the speeds/latency you are getting. Please include the site or method you used to run the speed test.
Also, you may want to run a speed test using one of our dedicated FTP servers. Please follow this link for the IP address of the server in your location.
To run the test follow these steps:
1- Click start, run and type: ftp 205.244.194.35 and click OK
2- Type ftp and hit enter
3- Type ftp and hit enter one more time. It should say "Anonymous access granted, restrictions applied"
4- Type hash and hit enter
5- Type ls and hit enter
6- type get test.1meg and hit enter.
7- Multiply the number before Kbytes/sec by 8 and that will be your real time speed
Example 327.07 Kbytes/sec x 8 = 2616.56 kbps
--
Cesar L
Embarq Customer Support
smnp.cesar.l@embarq.com
For additional support and live chat please visit www.myembarq.com/contact_us.php or call 1877-646-3282
Voice | Data | Internet | Wireless | Entertainment |
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Barb4444
Premium
join:2008-02-23
Knox, IN | Thanks for looking into this Cesar, it's appreciated.
I sent the results via email.
Barb |
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HDTV
join:2008-02-21
Lapel, IN
·Embarq
| reply to embarq_cesar
Yes I appreciate your concern on this matter, I normally use this site for my speed test, flash test chicago. It seems I am having some high latency and not getting the speeds I'm paying for but...I have been able to game online this week.  I will PM my phone number so you can ck |
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papa_celms
@embarqhsd.net
| reply to syoder
ya deff hope u can help us out embarq told me to tray talking to sprint about their routers in which i did actually call them and they told me that they didnt have such routers, and to talk to embarq again. I haven't dont that just because i alrady know what they were going to say so I did some research and they belong to some other company but dont remember off hand.
I sent them an email but no respons. |
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syoder
join:2008-02-11
Syracuse, IN | reply to syoder
Just thought I should post a follow-up. Things have been working pretty good here for me in the past 2 weeks. I haven't had any real problems with latency or throughput. |
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staggerbite
join:2006-07-30
Avilla, IN
1 edit | reply to syoder
I'm still having problems. My pings will be around 60. Then I join a game and after about 1 min they go up to 500-1000 and I usually cant get them back down for the rest of the day. I was told to bridge my modem and it helped for a few minutes. Dose this mean my modem is bad? Also, embarq tech support is making me mad here lately. Every time I talk to them they turn me off fasthpath and say they have fixed a problem with my connection. They only usually make it worse. So, then I have to get back on support and they turn me back on. Or they just say "I haven't herd from you in the last _ minutes. Do you wish to continue?"... and then end the chat session. |
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nachomama
@embarqhsd.net | reply to syoder
live outside of marion,in and have noticed a definite change in recent months.  |
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HDTV
join:2008-02-21
Lapel, IN | reply to staggerbite
what is this fastpath you speak of? Is this something they can do for me to make the conn better? does it cost more? I have already upped my package to 5 megs |
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userequal
join:2007-04-03
Lapel, IN
| If you play online games, it definitely helps. It will shave 30ms-40ms off your first embarq hop. For Lapel, it seems to put you around 32ms-33ms to your first embarq hop. I don't know why latency is so bad here. Seems most areas are getting single digits to their first embarq hop with fastpath.
Could one of the Embarq techs explain why this is for our area? |
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papa_celms
@embarqhsd.net
| reply to syoder
If your problems occure on any of you're tracets at sprint link go here: »https://www.sprint.net/index.php?p=faq_latency
seem kind of funny when i called them they said they weren't theirs.
Must be because im not a customer... |
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