Shadowdane
join:2000-11-02
Rockville, MD
| reply to Shadowdane
Re: Problems upgrading to 8mbps tier
bleh--- still no 8mbps! 
Comcast is no help here, they just keep telling me to power cycle my modem. That isn't working...
So anyone see anything in the logs here, that would indicate why its not pulling the correct config file?
2008-02-14 22:41:23 7-Information SNMP: Working in SNMP V1/2c Only NmAccess mode
2008-02-14 22:41:21 7-Information INITIALIZATION COMPLETE - MODEM IS OPERATIONAL
2008-02-14 22:41:21 7-Information B401.0 Authorized
2008-02-14 22:41:21 7-Information PROG: SW Download File name the same as currently run.
2008-02-14 22:41:21 7-Information SEC: Co-Signer CVC from configuration file was verified
2008-02-14 22:41:20 7-Information REGISTRATION COMPLETE - Waiting for Operational status
2008-02-14 22:41:20 7-Information REG: Capability type<16> incorrectly negotiated by CMTS
2008-02-14 22:41:20 7-Information Registration file - downloaded
2008-02-14 22:41:18 7-Information Trying to download Configuration file...
2008-02-14 22:41:18 7-Information Time of day - retrieved
1970-01-01 00:00:15 7-Information DHCP - parameters acquired
1970-01-01 00:00:15 7-Information DHCP: ACK: Setting (*) CM TFTP Boot file: d11_m_sb5120_silver_c01.cm
1970-01-01 00:00:15 7-Information DHCP: Setting CM IP address to: 73.xxx.xxx.xxx
1970-01-01 00:00:14 7-Information DHCP: Setting (*) CM Syslog Server address to: 0.0.0.0
1970-01-01 00:00:14 7-Information DHCP: Setting (*) CM Time Server address to: 68.87.73.11
1970-01-01 00:00:14 7-Information DHCP: Setting (*) CM Subnet mask to: 255.255.254.0
1970-01-01 00:00:14 7-Information DHCP: Setting (*) CM Gateway address to: 73.xxx.xxx.xxx
1970-01-01 00:00:14 7-Information DHCP: OFFER: Setting (*) CM TFTP Boot file: d11_m_sb5120_silver_c01.cm
1970-01-01 00:00:14 7-Information DHCP select: Setting (*) CM TFTP Server address to: 68.87.73.11
1970-01-01 00:00:14 7-Information DHCP: Offered (*) CM IP address to: 73.xxx.xxx.xxx |
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YesTypical
@comcast.net
| It shouldn't take but one or two minutes for them to send a new config file. After I called them and said I was on wrong tier, it took them all of 3 minutes to send the new file.
Something is up. There is nothing you can do until they send a new config file.
Have they tried to tell you that silver = 8 meg? They likely will at some point. |
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Shadowdane
join:2000-11-02
Rockville, MD
| yah i know it should only take a few minutes to do this. I've called twice & done the online chat twice. Repeatedly told them I'm not getting the correct config file for the 8mbps tier.
And I keep getting the same answer, everything looks good on our end. Just power cycle your modem. |
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ComcastTier2
join:2007-12-31
Ann Arbor, MI | Your fixed.
And in your market the 8meg is 16meg. |
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Shadowdane
join:2000-11-02
Rockville, MD
| thanks dude! 
yah noticed my modem reboot suddenly and then saw this:
DHCP: ACK: Setting (*) CM TFTP Boot file: d11_m_sb5120_speedtierextreme2_c01.cm
 |
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