Tomcatt1
join:2006-06-14
Honea Path, SC
 ·HughesNet Satellit..
| reply to Tomcatt1
Re: Deliberate Limited Bandwidth 4pm to 12am ET
Well, after complaining to HughesNet, my speeds have gone back up in the evenings. Amazing! Tech support and billing tried to tell me there would be a degradation of service during peak hours. I agreed that I understood that, but said that it should fluctuate and not have drastic speed differences that I have observed in the last few months.
I'm looking into getting an aircard from Alltel now, and hope to soon be finished with HughesNet.
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DW7000 Pro Plan | 2 Watt X-mit | Wired/Wireless Network w/ Linksys WRT54GL |
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Tomcatt1
join:2006-06-14
Honea Path, SC
·HughesNet Satellit..
| reply to sovtman
I just got off the phone with advanced support (not in India) and he basically told me there was nothing they could (would?) do. I have already talked with engineering (tier 4) several weeks ago and nothing is wrong on my end. My speeds tonite have been as low as 42/95 kbps and as high as 83/137.
In other threads I have posted screen shots to prove the difference in speeds from just before midnight and afterwards.
After being a customer for ~5 yrs, I'm fed up and will be checking with Alltel in the next few days. It's not right to pay that much for dial-up speeds. And it doesn't matter if they're 8xx/1xx when I'm not at home or am asleep.
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DW7000 Pro Plan | 2 Watt X-mit | Wired/Wireless Network w/ Linksys WRT54GL |
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or270
Premium
join:2007-03-13
Lookout, CA
·HughesNet Satellit..
| reply to boriskillu
I was told when I start to see sub 800 speeds for most of the day that they would look into it.
At least the business support is US based.
I really didn't see the performance difference versus the price difference and switched pack to proplus and got a free repoint to G3C, was on satmex6
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HN7000S/G3C 1120/.98 2 watt/Sig 79/ProPlus
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boriskillu
join:2000-10-05
Canyon Country, CA
| reply to sovtman
I'm getting the same slow speeds 1pm to 9am PST thing here for a couple weeks now, luckily i get home at 5pm but, it sucks for the other users connected though. Yesterday we got FAP'd before reaching the threshold (nearly 200MB from it). The Fap lasted less than 12 hrs, go figure? Me being on Business Internet at $180/month I cannot upgrade, how hard is it to change transponders? A song and dance? I'm usually quite polite on the the phone..
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HughesNet Biz | HN7000S | .98 dish | SatMex6 1150 MHz | 113° West | WRT54GS DD-WRT v23sp2 |
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SteveEJ
join:2008-02-23
Milton, FL | reply to sovtman
Here's what I got today at 7:33 pm Central.
![]()
Not pleased at all! They better get it fixed or right or I will be leaving REAL soon! |
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Vtblues
if you can't get out of it, get in to it
Premium
join:2006-05-29
Brookfield, VT
clubs:  
 ·Verizon Wireless B..
·HughesNet Satellit..
| reply to sovtman
So far I'm glad I took them up on the repoint offer they made me. While I'm not getting four digit downloads after getting two digit downloads these are fine.
February 25th, 11:05PM - 558/117 kbps
February 25th, 10:55PM - 629/148 kbps
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I'm folding and crunching to try to help prevent stories like »Update on my son who has cancer
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sovtman
join:2007-04-20
Marlboro, VT
| reply to Techhie
I go straight to executive customer care these days.
- I am still experience low speeds during prime time.
- They offered to repoint my dish to a different sat at no cost. But no guarantee that it won't slow down at some point.
- Switching to another plan may help because one will be on a different gateway.
Still deciding what I am going to do.
Will
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HN70000S | Pro | 83 W | 1430mhz |
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Techhie
@direcpc.com
|  reply to sovtman
Boy, I wish I was getting the speed you folks are. Since 2/21/08 I have been getting evening speeds of a high of 84 down/114 up to (usually) 10 d/14 u. I have dropped as low as 5 d/17 u. After spending several hours over a couple of nights with their so-called level 1 and 2 tech support, I got the "we don't guarantee bandwidth" excuse. And when I was asked to be transferred to billing to get some kind of adjustment on my bill, they told me they could only give me a 1 day "courtesy credit". When I asked the guy for the number of the corporate office, I was told they didn't have it. Hmmm maybe the NSA or whoever shot down the wrong satellite!!!! Maybe it's time to go back to NetZero. I can get an aircard for $59.00 a month and get better bandwidth. |
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jackpot316
join:2004-05-21
Hertford, NC | reply to jackpot316
test done at 2:48pm est
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jackpot316
join:2004-05-21
Hertford, NC
| reply to sovtman
Yes I swithched plans went from pro to pro plus 69.99 to 79.99 And yes everything went up speed, signal,and price.
Now I did not just call and ask nice, I kinda talk short to some of these people only if they make the first move.
I just am not putting up with them They know what they are doing and thats making money these people do not care about you and I only about the $.
I wished I could stay on this plan But I just can not see paying 80 bucks a month I am going to have to soon go back to my old home plan Just wished I could ge back on the first transponder and gateway I was on the first time But I was told that is for firt time customers .
But doubt that will ever happen But again yes MY speeds went up last test in did and this is close speeds all day I will have to test more in the peak to show you.Also my signal strength has been going up a number or so the past few days a week when I moved to this plan it was 68-70 went to 70-73 now today 75-78 and the dish has not been touched and no strong winds matter of fact its been bad weather here the last 3 days and still not all that right now I wonder when this weather clears is it going to get even better.
February 24th, 07:22AM - 1222/192 kbps
February 23rd, 08:05AM - 1133/189 kbps
February 21st, 05:44PM - 1021/107 kbps
February 21st, 07:10AM - 1190/194 kbps
February 21st, 07:08AM - 1244/194 kbps
February 20th, 05:10PM - 952/121 kbps
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darkenedwing
join:2006-06-01
Lake Placid, FL | reply to sovtman
yep. I have the 90% decrease too. At 11:58 I downloaded a file at 10.5KBPS. at 12:01 I downloaded a file at 120KBPS.
Has anyone figured out a solution to this yet? |
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gateway change
@direcpc.com
| reply to sovtman
said by sovtman  :said by jackpot316 :Well I made a change a few mins ago I called and said I was the son of the US President YEAH RIGHT! Really I called and changed my plan to proplus Wanted to know if it was anywhere close to the plan speed and found out the dl is super the up load is a ittle low but heck with up load I just can not afford 80 bucks a month so after a week I will go back to the home plan I started with and just hang with it and hope something changes. right before I switched I checked my speed on the pro plan and it was 46kbps down and 22kbps down that was around 330pm eastern time so I can not wait to see what this will do first thing in the morning. February 20th, 05:10PM - 952/121 kbps Wait! Let me get this straight. You switched plans today and you saw your performance go dramatically up? Which plan did you switch from and which plan did you switch to? Do they switch gateways or something when you switch plans? Any one know? Yes, switching plans will generally (perhaps, always) result in being switched to a different gateway. That new gateway might be more crowded than the old one, or it might be less crowded. |
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Kenstar15
join:2007-05-09
Brooker, FL
| reply to Kenstar15
I wish I still had my contract but it is there, I'm not sure of the exact number you have to download to get throttled back but I will try to find it for you. My brother was the one who first pointed this out to me I'll talk to him and get back to ya. |
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Vtblues
if you can't get out of it, get in to it
Premium
join:2006-05-29
Brookfield, VT
clubs:
·Verizon Wireless B..
·HughesNet Satellit..
1 edit | reply to Kenstar15
said by Kenstar15 : Also if you will read the fine print on your contract, somewhere it should say that if u download in excess of 700mb a month you connection will be throttled back to a speed less than dial up . I'd like to see you provide proof of this.
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I'm folding and crunching to try to help prevent stories like »Update on my son who has cancer
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Kenstar15
join:2007-05-09
Brooker, FL
| reply to sovtman
The fact of the matter is that if they advertise speeds, that is what it should be, again this is just another company that tries to make more money with less and over populates their signals. They have to throttle it down or it would crash. Also if you will read the fine print on your contract, somewhere it should say that if u download in excess of 700mb a month you connection will be throttled back to a speed less than dial up . This is the worst possible means for internet, I'm speaking to you from exp. I canceled my contract short and payed the fee, just so I didnt have to put up with their shit. Unless it is the ONLY way to do internet in your area, I don't recommend it. |
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sovtman
join:2007-04-20
Marlboro, VT
| reply to sovtman
said by sovtman :said by jackpot316 :Well I made a change a few mins ago I called and said I was the son of the US President YEAH RIGHT! Really I called and changed my plan to proplus Wanted to know if it was anywhere close to the plan speed and found out the dl is super the up load is a ittle low but heck with up load I just can not afford 80 bucks a month so after a week I will go back to the home plan I started with and just hang with it and hope something changes. right before I switched I checked my speed on the pro plan and it was 46kbps down and 22kbps down that was around 330pm eastern time so I can not wait to see what this will do first thing in the morning. February 20th, 05:10PM - 952/121 kbps Wait! Let me get this straight. You switched plans today and you saw your performance go dramatically up? Which plan did you switch from and which plan did you switch to? Do they switch gateways or something when you switch plans? Any one know? Just to be clear. I am on the Pro Plan, and I am having a problem. So I am wondering if your performance improved not because you upgraded, but rather something changed because of the fact of changing plans. That would be interesting!
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HN70000S | Pro | 83 W | 1430mhz |
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sovtman
join:2007-04-20
Marlboro, VT
| reply to jackpot316
said by jackpot316 :Well I made a change a few mins ago I called and said I was the son of the US President YEAH RIGHT! Really I called and changed my plan to proplus Wanted to know if it was anywhere close to the plan speed and found out the dl is super the up load is a ittle low but heck with up load I just can not afford 80 bucks a month so after a week I will go back to the home plan I started with and just hang with it and hope something changes. right before I switched I checked my speed on the pro plan and it was 46kbps down and 22kbps down that was around 330pm eastern time so I can not wait to see what this will do first thing in the morning. February 20th, 05:10PM - 952/121 kbps Wait! Let me get this straight. You switched plans today and you saw your performance go dramatically up? Which plan did you switch from and which plan did you switch to?
Do they switch gateways or something when you switch plans? Any one know?
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HN70000S | Pro | 83 W | 1430mhz |
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jackpot316
join:2004-05-21
Hertford, NC
| reply to sovtman
Well I made a change a few mins ago I called and said I was the son of the US President YEAH RIGHT! Really I called and changed my plan to proplus Wanted to know if it was anywhere close to the plan speed and found out the dl is super the up load is a ittle low but heck with up load I just can not afford 80 bucks a month so after a week I will go back to the home plan I started with and just hang with it and hope something changes. right before I switched I checked my speed on the pro plan and it was 46kbps down and 22kbps down that was around 330pm eastern time so I can not wait to see what this will do first thing in the morning.
February 20th, 05:10PM - 952/121 kbps
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sovtman
join:2007-04-20
Marlboro, VT
1 edit | reply to jackpot316
Wow... that isn't pretty. Seems like you do have a pretty steady degradation of service.
Mine is a sudden drop off:
February 20th, 04:30PM - 76/50 kbps
February 20th, 04:03PM - 80/33 kbps
February 20th, 03:58PM - 670/57 kbps
February 20th, 03:53PM - 491/28 kbps
February 20th, 03:37PM - 629/26 kbps
February 20th, 03:35PM - 402/30 kbps
I called executive customer service today. The guy I spoke with tried to suggest it was network congestion. I said (nicely), "com'on every day exactly at 4pm ending exactly at 12am? That doesn't make sense." So, I have an actual person to work with, so hope that I get to the same place as tomcatt1 and vtblues. Here's hoping anyway!
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HN70000S | Pro | 83 W | 1430mhz |
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jackpot316
join:2004-05-21
Hertford, NC
| reply to jackpot316
OK here we go the after 3pm report just what I thought.
February 20th, 03:10PM - 38/60 kbps
Plus red x on Uplink Queuing,RTT,Web Acceleration,DNS Acceleration
Status BAD
IPGW error detected NO GOOD
Backbone status UP GOOD
LLRTT (in msec) for bb 2 1666 MARGINAL
FAP in effect NO GOOD
Flow control in effect YES BAD
Status MARGINAL
Current SQF 65 GOOD
Stream NACK/ACK percentage 0 GOOD
Tx Outage Duration (in secs) 0(0.00%) GOOD
Demod LeftTrackingState Duration (in sec 0(0.00%) GOOD
Demod Not Locked Duration (in secs) 0(0.00%) GOOD
FLL unlock count 0 GOOD
BW allocation percentage 12 GOOD
Encoded Q Bytes Flushed 96(0.02%) GOOD
No frame info 15(0.19%) GOOD
Misc. errors 15(0.19%) GOOD
ACM Fragmentation Error 0(0.00%) GOOD
ACM MODCOD Sent Error 0(0.00%) GOOD
SMA Reset Error 0 INFO
ACM MODCOD Mismatch (Higher) 0 INFO
ACM MODCOD Mismatch (Lower) 0 INFO
AIS STF Over Limit Error 0(0.00%) GOOD
Retx count to stream ACK ratio 23(0.30%) MARGINAL
DVB-S PID loss percentage 0.0000 GOOD
Realtime resets 0 GOOD
Pointing problem detected NO GOOD
Inroute Q1 overflows 0 GOOD
Inroute Q2 overflows 0 GOOD
Inroute Q3 overflows 0 GOOD
Inroute Q4 overflows 0 GOOD
CBR Q high latency packets 0(0.00%) GOOD
CBR Q very high latency packets 0(0.00%) GOOD
Priority Q 1 high latency pkts 1(0.20%) GOOD
Priority Q 1 very high latency pkts 0(0.00%) GOOD
Priority Q 2 high latency pkts 30(0.82%) GOOD
Priority Q 2 very high latency pkts 0(0.00%) GOOD
Priority Q 3 high latency pkts 0(0.00%) GOOD
Priority Q 3 very high latency pkts 0(0.00%) GOOD
Priority Q 4 high latency pkts 12(18.18%) GOOD |
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