Company Forums » Companies beginning with A » Acanac > Questionable company

said by Anon_Name :

"I don't see how the tax rate changes affect our customers at all so your comment is incorrect"

Ouch. Not a very nice customer-service oriented comment. Shame on you, Sandro H.

Tax rate decreases, but your price does not. THERFORE, you've actually INCREASED the price the customer pays for Internet. Tax increases aren't exactly the way our government likes to work (doesn't help with voters at election time), so your argument that the price would stay the same IF the tax rate was to go up is a moot point.

Here's some simple math to illustrate my point:
$18.95/month on 14% tax (6% GST, 8% PST)
$16.62 for Acanac, $1 GST $1.33 PST
on 13% tax (5% GST, 8% PST)
$16.77 for Acanac, $0.84 GST $1.34 PST

That's 15 cents extra per customer, per month. Let's say you have 10000 customers paying that over a year. It's an extra 18 grand that we paid for our internet.

And that, Sandro, is how the tax rate changes affects your customers.

BTW, I am an Acanac customer.