Re: Deliberate Limited Bandwidth 4pm to 12am ET

Author	All Replies
Sorebackside @direcpc.com	reply to sovtman Re: Deliberate Limited Bandwidth 4pm to 12am ET How about this one: I've had a dw6000 system for nearly three years now. About a month ago, the system started becoming increasingly problematic during the daytime, but always worked fine late at night. The problem got progressively worse until today when I couldn't get it to work at all. I called tech support, was walked through the process of changing transponders and checking signal strength on the various transponders. The best signal strength I could get on any transponder was 10. I was informed that my modem needed to be replaced and that I would have to upgrade to the HN7000s as the dw6000's were no longer supported. I reluctantly agreed to the new modem and the new contract that comes with it. The funny thing is that here it is 12:45 am and the system is now working perfectly with a signal strength of 60. I had read here before about the speculation that Hughes were crowding people with older hardware onto a very few number of gateways in an effort to force upgrades to the new hardware. I am convinced now that this is true. What else could explain a system that doesn't work during daytime/peak but works fine late at night when there is less crowding? So now I'm signed up for another fifteen months and there is absolutely nothing wrong with my existing hardware. Thank you Hughes, may I please have another?
Sorebackside @direcpc.com	to forum · permalink · 2008-02-16 01:53:41 ·
Taz480 join:2006-09-13 Monroe, OR	BTW, you may wanna check back with them to be sure but HN doesn't do 15 month contracts anymore, it's 24 months. Maybe they do 15 for upgrades but I don't think so. I could be wrong.
Taz480 join:2006-09-13 Monroe, OR	to forum · permalink · 2008-02-16 03:58:15 ·

Satellite > HughesNet Satellite > Deliberate Limited Bandwidth 4pm to 12am ET