gchris2203
@insightbb.com
| reply to joe123456
Re: InsightBB customer to comcast. Does this sound right?
I am a tech in an area that is also making the transition this weekend. First it sounds as if your modem became unregistered. I ran on 2 calls on saturday for that same thing. Modems unregistering themselves.
Are CSAs were not catching this problem and were sending techs on No Syncs for us to get there and see that the modem had a temp IP instead of the normal IP it should have been pulling.
As the other guy said you picked a bad time to switch things, With the switch over it wont be easy to get things done right away. |
